Sales Operations Director

| Bellevue
Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 2.5B logins per month, making it loved by developers and trusted by global enterprises.
Auth0 has raised more than $210 million in funding to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture. We are looking for the best people to join our incredible team spread across more than 35 countries. Come join us!
The Sales Operations Director reports to the Sr. Director, Global Field Operations and plays an integral role in the overall operations and performance of the Auth0 Field team. The Sales team consists of Sales, Solutions Engineering, Channels, and Customer Success. Sales Strategy and consistent and accurate dashboards, reporting, and data standards are critical to the smooth functioning of this fast-growing department. This role will lean heavily on Salesforce.com, Tableau, and other tools to drive data-driven strategy amongst the Sales Leadership Team and all Sales team members.

Job responsibilities include, but are not limited to:

  • Sales Operations
  • Responsible for many aspects of planning, reporting, forecasting, sales development, territory planning, and sales compensation administration
  • Manage a team of direct reports on the operations team
  • Coordinate and inspect completion of key sales team deliverables, including monthly/quarterly forecasts, verifiable outcomes per sales stage, and Salesforce data inputs
  • Influence CRM and sales technology strategy to scale ahead of the business’ needs; ensuring that the strategy takes into account the full sales and marketing funnel
  • Develop key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Work with accounting, finance, and human resources to provide assistance with sales incentive compensation plans
  • Serve as an escalation point for the resolution of a process and/or system issue
  • Sales Data Strategy
  • Develop data standards for Sales team reporting and analysis to ensure common definitions and practices regarding operational dashboards and ad hoc analyses
  • Become expert in Sales data infrastructure, data sources, and organizational use of key data points
  • Develop quality control standards and practices to ensure data accuracy
  • Work closely with supporting teams to deliver updates necessary to support overall strategy, including Salesforce.com inputs, predictive algorithms, and data warehousing needs
  • Operating Rhythm
  • Ownership of data collection, review, and preparation for management operating rhythm including, but not limited to: Board Meetings (Field team slides)Quarterly Business Reviews, Monthly Lead-to-Revenue progress review, Sales Forecasting, Quarterly Field Team meetings
  • Schedule and manage cadence of leadership KPI reviews
  • Tableau Dashboard Development
  • Manage the generation of new dashboards and curate existing to fill Sales team data gaps
  • Ensure accuracy and completeness of Tableau dashboards developed by direct reports
  • Identify sources of ad hoc data requests and replace with on-demand Tableau reporting
  • To support scalability, use Tableau standard functionality first, with SQL as a last resort
  • Define SLA for performance, data freshness, data availability and infrastructure requirements for BI solutions to ensure appropriate design and quality of the BI solution.

Key Qualifications:

  • 7-9 years of Sales Operations and/or sales forecasting
  • 2-4 years direct Tableau experience required
  • 2-4 years experience as team lead or manager of data or operations team
  • Proficiency using SQL, MS Excel, and associated data exploration tools
  • Startup and SaaS experience strongly preferred
  • Experience as a sales rep or manager is a plus
  • Positive, high-energy attitude, and sense of ownership
  • Acute attention to detail
  • Excellent written and verbal communication skills

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

10800 NE 8th ST, Bellevue, WA 98004

An Insider's view of Auth0

How would you describe the company’s work-life balance?

I am thankful for less wasted time. Prior to having the flexibility of working remotely, I was stressed about everything from daily traffic to making it home in time to put my daughters to bed. Auth0 recognizes the value of time.

Ashley

Customer Success Manager

What does your typical day look like?

I'd say 50% is tackling customer challenges. 30% on product upgrades and patching and configuration tuning. The final 20%... side-projects for learning and process improvement.

Navdeep

Managed Services Engineer

What are some things you learned at the company?

I've learnt how dynamic a sales organization can be in terms of using software and styles of selling while delivering great info and customer value. Also, how to have fun and still get a lot of work done!

Raine

Inbound ADR

What's something quirky about your company?

To keep connected and build relationships, especially with such a geographically distributed staff, we have a friendly bot in Slack that randomly matches you with two others every second Monday and encourages you to meet in person or over a video call for a coffee, a donut and a casual chat!

Clayton

Director of Culture

What are Auth0 Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
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