Sales Operations Director at Auth0

| Bellevue
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Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case. We like to think that we are helping make the internet safer.
We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles.
Join us on this journey to make developers more productive while making the internet safer!
The Sales Operations Director reports to the Sr. Director, Global Field Operations and plays an integral role in the overall operations and performance of the Auth0 Field team. The Sales team consists of Sales, Solutions Engineering, Channels, and Customer Success. Sales Strategy and consistent and accurate dashboards, reporting, and data standards are critical to the smooth functioning of this fast-growing department. This role will lean heavily on, Tableau, and other tools to drive data-driven strategy amongst the Sales Leadership Team and all Sales team members.

Job responsibilities include, but are not limited to:

  • Sales Operations
  • Responsible for many aspects of planning, reporting, forecasting, sales development, territory planning, and sales compensation administration
  • Manage a team of direct reports on the operations team
  • Coordinate and inspect completion of key sales team deliverables, including monthly/quarterly forecasts, verifiable outcomes per sales stage, and Salesforce data inputs
  • Influence CRM and sales technology strategy to scale ahead of the business’ needs; ensuring that the strategy takes into account the full sales and marketing funnel
  • Develop key performance metrics and dashboards that help the sales organization focus on performance drivers
  • Work with accounting, finance, and human resources to provide assistance with sales incentive compensation plans
  • Serve as an escalation point for the resolution of a process and/or system issue
  • Sales Data Strategy
  • Develop data standards for Sales team reporting and analysis to ensure common definitions and practices regarding operational dashboards and ad hoc analyses
  • Become expert in Sales data infrastructure, data sources, and organizational use of key data points
  • Develop quality control standards and practices to ensure data accuracy
  • Work closely with supporting teams to deliver updates necessary to support overall strategy, including inputs, predictive algorithms, and data warehousing needs
  • Operating Rhythm
  • Ownership of data collection, review, and preparation for management operating rhythm including, but not limited to: Board Meetings (Field team slides)Quarterly Business Reviews, Monthly Lead-to-Revenue progress review, Sales Forecasting, Quarterly Field Team meetings
  • Schedule and manage cadence of leadership KPI reviews
  • Tableau Dashboard Development
  • Manage the generation of new dashboards and curate existing to fill Sales team data gaps
  • Ensure accuracy and completeness of Tableau dashboards developed by direct reports
  • Identify sources of ad hoc data requests and replace with on-demand Tableau reporting
  • To support scalability, use Tableau standard functionality first, with SQL as a last resort
  • Define SLA for performance, data freshness, data availability and infrastructure requirements for BI solutions to ensure appropriate design and quality of the BI solution.

Key Qualifications:

  • 7-9 years of Sales Operations and/or sales forecasting
  • 2-4 years direct Tableau experience required
  • 2-4 years experience as team lead or manager of data or operations team
  • Proficiency using SQL, MS Excel, and associated data exploration tools
  • Startup and SaaS experience strongly preferred
  • Experience as a sales rep or manager is a plus
  • Positive, high-energy attitude, and sense of ownership
  • Acute attention to detail
  • Excellent written and verbal communication skills

Auth0 is an Equal Employment Opportunity employer. Auth0 conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, disability, citizenship status, genetics, or status as a Vietnam-era special disabled and other covered veteran status, or any other characteristic protected by law. Auth0 participates in E-Verify and will confirm work authorization for candidates residing in the United States.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen


10800 NE 8th St #700, Bellevue, WA 98004

An Insider's view of Auth0

How would you describe the company’s work-life balance?

I am thankful for less wasted time. Prior to having the flexibility of working remotely, I was stressed about everything from daily traffic to making it home in time to put my daughters to bed. Auth0 recognizes the value of time.


Customer Success Manager

What does your typical day look like?

I'd say 50% is tackling customer challenges. 30% on product upgrades and patching and configuration tuning. The final 20%... side-projects for learning and process improvement.


Managed Services Engineer

What are some things you learned at the company?

I've learnt how dynamic a sales organization can be in terms of using software and styles of selling while delivering great info and customer value. Also, how to have fun and still get a lot of work done!


Inbound ADR

What's something quirky about your company?

To keep connected and build relationships, especially with such a geographically distributed staff, we have a friendly bot in Slack that randomly matches you with two others every second Monday and encourages you to meet in person or over a video call for a coffee, a donut and a casual chat!


Director of Culture

What are Auth0 Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
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