Senior Account Manager, EMEA

| Seattle

Ekata provides global identity verification via enterprise-grade APIs and a SaaS solution. Our product suite is powered by Ekata Identity Engine, the first and only cross-border identity engine of its kind. It uses complex machine learning algorithms across the five consumer attributes of email, phone, name, physical address, and IP to derive unique data links and features from billions of real-time transactions within our customer network and the globally sourced data of our graph. Businesses around the world including Alipay, Stripe, Airbnb, and Microsoft leverage our solutions to approve more good transactions, reduce friction, and find fraud.

The Senior Account Manager supports the business unit by engaging with large Enterprise clients, understanding their business problems, and building enduring customer relationships. Retains current customers, working cohesively with other teams to improve customer support and analyzing how our current customers use Ekata.

In the Senior Account Manager role you will:

  • Serve as the main support channel and train our customers on how to maximize their utilization of our products
  • Provide excellent customer service and user engagement to ensure the retention of medium to large accounts
  • Identify areas of opportunity and/or concern based on usage patterns and research
  • Create and analyze reports on current customers and identify opportunities for the account services team to proactively connect with our customers.
  • Serve as the main support channel and train our customers on how to maximize their utilization of our products
  • Engage with our customers over the phone, email and in person to identify areas for growth and expansion with current customers
  • Understand our products inside and out and efficiently communicate how our customers can use our products
  • Troubleshoot potential bugs and issues, and aggregate issues to the product and marketing teams for programmatic fixes
  • Build and grow collaborative relationships with large customers and partners
  • Have an in-depth understanding of customer’s business problem and goals
  • Provide positive, engaging, and quality customer service experiences to all potential and current customers of Ekata
  • Negotiate contracts for incremental business opportunities and renew existing contracts that present the most favorable terms possible for both the client and for Ekata
  • Troubleshoot potential bugs and issues and aggregate issues to the product and marketing teams for programmatic fixes
  • Position requires overnight travel to client sites

Our ideal Senior Account Manager will have:

  • Bachelor's degree in Business, Communications, related field or equivalent experience
  • 5+ years account management experience in SaaS or technology environment; sales or sales engineering experience 
  • A track record of retaining and growing accounts under a recurring revenue model
  • Strong analytical skills working with customer data
  • Exceptional attention to detail with strong organizational and prioritization skills
  • Strong presentation skills and proven ability to effectively communicate product information to the C-suite
  • Comfort in a fast-paced startup environment

Unwavering in our pursuit of standardizing global identity data, we are approachable, real people that genuinely care about the success of those we partner with. With a commitment to service, innovation, and ownership, Ekata is a dynamic place to work for folks who want to make impact on a global scale. We provide learning & development opportunities for each employee and promote work-life flexibility through self-managed time off. Headquartered in downtown Seattle, Ekata is growing internationally with offices in Budapest, Hungary and Amsterdam, Netherlands.

To learn more about the experience of working at Ekata, visit: https://ekata.com/careers/.

Ekata prides itself on celebrating diversity, inclusivity, and being an equal-opportunity employer.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • CatsLibraries
    • ShapelessLibraries
    • SparkFrameworks
    • AkkaFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • RedshiftDatabases
    • ElasticsearchDatabases
    • SolrDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

We’re located in the heart of Downtown Seattle, in the Rainier Tower, just steps away from public transportation, restaurants, and businesses.

An Insider's view of Ekata

How do you collaborate with other teams in the company?

I run two analytics teams at Ekata, one ensuring the quality of our data, the other proving value to customers. These lead me to work closely with almost every team, from engineering and infrastructure, to product and sales. What always impresses me here is everyone's willingness, whether executive or intern, to jump in and solve problems together.

Trevor

Director, Solutions Architecture

How has your career grown since starting at the company?

By leaps and bounds…I started out in a sales role, then a Team Lead, managed a team of SDRs, and am now a Sales Manager working with a team of driven and intelligent individuals--all within a 4-year timeframe. It’s been challenging and fun all at the same time and now I’m looking forward to the next chapter which encompasses helping my team thrive.

James

Account Executive, Inside Sales Manager

How do you make yourself accessible to the rest of the team?

It may sound simple but it’s just honesty and respect for one another, and I try to lead by example. I do this through regular 1:1s with all team members where they run the agenda. Beyond formal 1:1s we utilize our open office layout to encourage drive-bys, open discussions and debates. We leverage technologies to create real-time communication.

Beth

VP, Global Marketing

What are Ekata Perks + Benefits

Ekata Benefits Overview

We believe in the importance of investing back in our team. We have a fully stocked kitchen, weekly events, self managed paid time off, onsite massages, and an annual learning and development budget. Every Friday, we host an event in our office to celebrate our milestones and successes.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Ekata sponsors a family oriented event annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Ekata hosts company outings annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Ekata offers employees professional development opportunities like an annual individual budget for training, onsite training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Ekata20 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Product
Sales
Sales
new
Seattle
Marketing
new
Seattle
Internships
new
Seattle
HR
new
Seattle
Developer
new
Seattle
Sales
new
Seattle
Design + UX
new
Seattle
Data + Analytics
new
Seattle
Sales
new
Seattle
Sales
new
Seattle
Product
new
Seattle
Developer
new
Seattle
Marketing
new
Seattle