Senior Director, Solutions Architecture (Professional Services) at Outreach (Seattle, WA)

| Seattle
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The Role

As the Senior Director, Solutions Architecture you will build and lead the global Professional Services sales team at Outreach. You will partner with PS leadership, Sales leadership, and Solutions Consulting leadership to orchestrate profitable and accurate services sales pitches, scoping, and packaging. This is a demanding role that requires a sales and consulting mindset with the ability to inspire and grow the team. Success in this role means leadership that drives incredible customer results, ensuring your team meets and exceeds annual services quotas across each region. Effective operationalization of the services sales strategy at the objective and execution levels will be key drivers of success for this role.

Your Daily Adventures Will Include

  • Managing day-to-day PS Sales Operations/delivery globally
  • Helping build the practice and team to support massive scale and growth
  • Developing new segment- and region-specific pitches, proposals and consulting methods for your team of SA’s to leverage
  • Turning PS success stories into marketable proof points to be leveraged during the sales and upsell process
  • Partnering with Sales to create meaningful discovery questions and methodologies – for use in your own selling and for enablement of the SA team to leverage across sales engagement
  • Conducting impactful product presentations, assessing business requirements and creating compelling proposals on how customers will benefit from the Outreach PS team’s support in managing change, integrating platforms, and enabling their teams
  • Developing a team of results-oriented Solutions Architects to help support regional sales teams and attain quota
  • Providing your prospects with insights and learnings from your vast experience in helping customers improve their business / sales development processes
  • Translating prospect use cases into clear project plans and solutions with the Outreach application and demonstrate the path to ROI
  • Working with our pre-sales team and technical consultants to manage any technical items needed in their evaluation and ultimately expand those technical items into full project proposals
  • Sharing your selling and technical experience with the rest of the Outreach field team and make contributions to the Sales, Product, Marketing, and Success teams
  • Providing feedback to product management about the successes and failures in the field
  • Supporting new team member onboarding through mentoring, coaching and on the spot training as needed
  • Collaborating to sell/pitch partner services when beneficial to the prospect
  • Taking responsibility for managing budgets, as applicable, including staff compensation, hiring, and promotions
  • Developing new processes, procedures and methods to support scale and growth within the PS team
  • Collaborating with Professional Services Leadership to grow the strategy and the team

Basic Qualifications

  • 10+ years of experience in a sales position – selling consulting and custom scoped solutions
  • 5+ years of experience in a related field (implementations, project management, Saas)
  • 5+ years of leadership experience including leading growing teams in a fast-paced environment
  • Experience building a cohesive and collaborative team focused on driving customer outcomes
  • Ability to work with key Executives at large customers in a vendor capacity
  • Understanding and experience in Sales strategy
  • Proven ability to influence change within customer organizations
  • Experience within SaaS applications that support large scale business processes
  • Deep familiarity/understanding with services organizations within SaaS companies
  • A broad understanding of Project Management, Change Management and consulting within global Enterprise companies
  • Experience in helping direct reports improve through coaching, feedback, and reviews
  • Experience in setting and measuring team KPIs and results
  • Ability to quickly knock out high-quality deliverables and presentations
  • Genuine passion for making other people successful, both our customers and your fellow teammates
  • Learn new technology quickly and find it easy to explain technological solutions in terms of business value and project duration
  • Knowledge of, and other CRM tools plus general sales processes, and sales development methodologies

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases


Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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