Company Description

PayScale is the world leader in modern compensation software. We believe data-informed discussions about compensation benefit both employers and employees and that greater pay transparency promotes equity, engagement and employee retention. We are bringing the dark art of compensation into the light by helping individuals understand the right pay for their position and more than 7,000 businesses retain and manage their largest investment: their people.

We’re transforming the compensation industry and are looking to bring on talented professionals like you with diverse perspectives. At PayScale, we acknowledge and value our differences as well as our combined strengths. We want all employees, regardless of their background, to feel respected personally and professionally. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

The Role

We are seeking a Senior Salesforce & Gainsight Administrator to join our Customer Success organization in a pivotal role focused on using the Salesforce and Gainsight platforms to support critical business functions and meet client and company goals. This role is key to driving automation and scale in our business processes and ensuring the support of our users.

In this role you will:

• Be responsible for the development, optimization and operations of the Salesforce and Gainsight platforms.
• Apply domain expertise and industry best practices to solve business and technical problems and automate manual processes.
• Provide technical consultancy on platform configuration, custom development, and maintenance.
• Manage troubleshooting, root cause analysis, and solution generation.
• Work closely with the revenue generating teams to implement and configure business rules that utilize customer data to drive actions for proactive engagement with customers
• Document processes and configuration using Atlassian Confluence and other tools.

The ideal individual for this opportunity brings the following to the table:

• Strong problem-solving skills and the desire to improve processes and actively drive opportunities to resolution without supervision.
• The ability to navigate ambiguity and prioritize effectively under pressure.
• Project coordination and change management skills with a consistent track record of leading numerous (and simultaneous) projects to successful completion.
• Comfortable in a dynamic structure with a strong desire to grow along with the company.
• Knowledge of Agile development practices.
• Administration experience with 3rd party applications and integrations – preferably with Conga, DocuSign, Outreach, Chili Piper, Tableau, Jira, & Confluence.
• Demonstrable ability to build effective partnerships with business owners and technical partners.

Qualifications

The Requirements:

• Bachelor’s Degree preferably in Computer Science or Management Information Systems
• 4+ years Salesforce administration experience
• Salesforce Administrator & Advanced Administrator Certification 
• Experience using process builder, workflows, and approval process solutions
• Advanced experience with large datasets, data warehouses, and using data manipulation tools such as Dataloader
• Advanced analytics skills using standard Salesforce reporting as well as data visualization tools like Tableau
• Basic Apex and Visualforce coding experience preferred
• Gainsight experience strongly preferred

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit

Long Term Disability, Short Term Disability, and Company-paid Life Insurance

• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately

Perks:

• Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
• Onsite lockers, showers, and clothes dryer
• Bike storage
• Coworkers you actually like...
• Gender neutral bathrooms on most floors
• Mothers' Room
• Sitting-Standing ergo friendly desks
• Weekly company sponsored happy hours
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)