Senior RMA Engineer
Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity.
Mason is looking for an intermediate to senior level Failure/RMA Analysis and Debug Engineer as we grow our operations through all stages of the product life-cycle. This role will bring in industry expertise to drive and lead the company’s failure analysis and root cause analysis programs, working closely with the Engineering, Software, Supply Chain, Suppliers, Operations and Quality teams. Strong Technical and Manufacturing experience in the development/delivery of consumer electronics is key for this role. In this role, you’ll play a key part in helping Mason deliver impactful solutions to field issues for customers in a variety of use cases including healthcare, security, and more. You will also lead and drive business process improvement efforts and be a part of helping Mason scale and grow.
If you’re a highly proficient technical troubleshooter, self-motivated, hands on, curious, results oriented, organized, and able to work collaboratively with a team—we’re looking for you! Mason is a place where you can make significant contributions and impact, work in a close-knit, inclusive team, and have a voice at the table to impact our product and programs. Strong communication, leadership, problem solving, and technical skills are a must, and you’ll get to flex across different teams and wear multiple hats, getting exposure to all parts of a fast-growing tech startup. This is an exciting opportunity to use your skills, talent, and join our growing team!
Mason needs a combination of grit, smarts, ingenuity, and diverse perspectives. Check out our values and see if they resonate!
What you’ll work on:
- Strong communication, prioritization and navigation skills
- Structured problem solver
- Ownership of full cycle of RMA process, setting up and maintaining KPI’s
- Excellent written and verbal skills. Experience producing 1-pagers and executive summaries
- Must be autonomous and proactive. Collaborate with integrated teams to plan and execute. You will lead the product failure investigations, identify different electronic and software failure modes and provide practical solutions to take appropriate corrective actions for continuous quality improvement and customer satisfaction on electronic/software systems
- Identify failed elements through a hands-on approach to debugging and analysis in order to determine the root cause.
- Principles of CAPA process
- Report data, perform trending, and other required periodic analytics/metrics
- Identify the root causes, failure modes, and solutions to support the customers.
- Provides technical process and mentorship help/support to the operations team as required
- Hands on electronics testing and debugging
What you bring to the table:
- Bachelors in Electrical/Electronics/Computer Engineering
- Process oriented, preferably lean 6 Sigma trained, proficient at different problem solving techniques, continuous improvement of processes and process development
- Hands on investigating, debugging experience with electronics systems, Android (AOSP) devices, Linux systems, computers, laptops, and/or mobile devices
- Understands or has owned full cycle RMA process, quality reporting, setting up and maintaining KPI’s
Bonus points for:
- Experience in failure analysis and root cause investigation techniques such as fishbone diagrams, 5-why principles, failure mode and effect analysis
- Previous work experience as a test engineer and/or field service engineer performing failure investigations and identifying root causes with 3-5 years in the EMS [electronic manufacturing services] industry and/or experience in consumer electronics industry
Job Type: Full-time
Ability to commute/relocate: Seattle, WA. Reliably commute or planning to self relocate before starting work (Required)
Onsite Work Location: Seattle, WA
Full compensation packages are based on experience.
Pay Range
$125,000—$150,000 USD
In addition to the base salary, full-time employees are eligible for participation in Mason’s annual discretionary bonus plan and equity plan, subject to the terms of the applicable plans and policies. Some roles may also be eligible for overtime pay based on exemption status. Compensation packages are based on factors unique to each candidate including their skills, experience level, qualifications, location, and other job-related reasons.We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Mason offers to help employees grow.
Benefits and Perks:
- Remote-forward: Employees may choose to work fully remote, in-office, or hybrid.
- Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic.
- Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave.
- Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire.
- Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses.
- Retirement: Tax-advantaged 401k account to help you reach your retirement goals.
- FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses.
- Home Office: Spot bonus & monthly stipend for qualified home office expenses.
Full benefits are offered to regular full-time employees. Part-time employees participate on a limited basis.
Diversity, Equity & Inclusion at Mason
Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.
Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
