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Senior Manager, Customer Experience Software Engineering

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Employer Provided Salary: 233,800-316,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Role Description

The Dropbox Customer Experience team is looking for a Senior Engineering Manager to lead an amazing team of Engineers focused on delivering new capabilities that help to Support over 700M customers worldwide. The CX Engineering team is tasked with delivering Support surfaces that lead customers through scaled and one to one Support journeys and drive outcomes that enable us to best guide our customers to the answers they need. In this role, you'll lead a team of 5 - 7 engineers, working closely with your direct reports, product managers, designers, QA engineers, and other engineering teams across the business. Our team culture rewards a bias for action, engineering partnership in defining the product, and discipline in how we develop. You’ll thrive in our team if you love driving impact, working through ambiguity, and developing a culture of innovation.


  • Lead and develop a high-performing team of engineers, fostering high individual agency, and driving impactful outcomes
  • Shape and advance the future of CX through the lens of technology innovation
  • Drive decision making with senior stakeholders to define roadmaps and deliverables
  • Utilize data and insights to make informed decisions that significantly impact the company
  • Foster operational excellence, streamline processes, and eliminate redundancies to ensure team agility
  • Contribute to the formulation of technical and product strategies
  • Cultivate a collaborative culture within the team that embodies Dropbox's values


  • BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
  • 7+ years of software engineering experience, with at least 3+ years in direct management roles
  • Experience as a software developer, specializing on growth engineering, and web, mobile web, and/or desktop experiences
  • Exceptional analytical capabilities to optimize solutions in complex and dynamic environments
  • Ability to mentor and guide team members to maximize their impact
Preferred Qualifications
  • Using experimentation, including A/B experimentation to validate hypotheses
  • Excellent cross-functional collaboration
  • Growth mindset with high agency thinking

Total Rewards

US Zone 1

$233,800$316,300 USD

US Zone 2

$210,400$284,600 USD

US Zone 3

$187,000$253,000 USD

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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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