2019 Director of Customer Success Salary Seattle (Updated Daily) | Built In Seattle
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Seattle
Seattle

Director of Customer Success salary in Seattle

Average Base Salary in Seattle

$111,714
$28,750
Additional Cash Compensation
$140,464
Total Compensation
Median: $112K
Min: $90K
Max: $153K

How Much Does a Director of Customer Success Make in Seattle?

The average salary for a Director of Customer Success in Seattle is $111,714. The average additional cash compensation for a Director of Customer Success in Seattle is $28,750. The average total compensation for a Director of Customer Success in Seattle is $140,464. Director of Customer Success salaries are based on responses gathered by Built In Seattle from anonymous Director of Customer Success employees in Seattle.

Seattle by the numbers

1,795
Total number of Tech companies in Seattle
13,521
Total number of tech users on Built In Seattle
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Seattle
31

Head of Customer Success

Seattle
1 week ago
+30
Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.

Director of Customer Success

Bellevue
6 days ago
As Director of Customer Success, you will oversee our Commercial Customer Success teams that support the West Coast and APAC markets. This person will work to support growth in both offices, determine the needs of the team and our customers to enable the continual rapid growth at Smartsheet. This is a critical role that will have exposure and influence at the executive level internally and externally. The right person will be responsible for uncovering new opportunities and executing on solutions to grow and improve our business. This position is based in Smartsheet's Bellevue, WA office and will report to the Sr. Director of Customer Success & Solution Services.

Department Trainer - Customer Success

Redmond
12 hours ago
+17
The Department Trainer plays a vital role in the Customer Success Department. This team member is responsible for producing quality training programs and resources to enhance the competencies of our CS team and boost employee performance in alignment with company’s core values, business goals, and initiatives.

Director, Customer Success

Bellevue
4 days ago
+23
We’re looking for a passionate and experienced leader with a track record of delivering measurable well- being and employee engagement results to a varied portfolio of customers. You will have experience managing a team of remote Strategic Account Executives who are tasked with helping Limeade’s customers build great companies by ensuring they successfully adopt Limeade’s technology and evidence-based best practices in order to improve employee well-being and engagement. 

Principal Customer Success Manager

Seattle
5 days ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell. Develop tools that the team will use to monitor account health and opportunities. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap. This role will require 15-20% travel.

Customer Success Leader - Healthcare

Seattle
5 days ago
+27
Why Qualtrics Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the

Customer Success Manager - Seattle

Seattle
5 days ago
+27
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Manager of Customer Success

Bellevue
5 days ago
As Manager of Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success & Implementation Services to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention. This role is based in Smartsheet’s Bellevue, WA office and reports to the Senior Director of Customer Success & Implementation Services.

Strategic Customer Success Manager

Redmond
6 days ago
+17
At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

Strategic Customer Success Manager

Bellevue
1 week ago
Smartsheet is looking for a proven Strategic Customer Success Manager to manage a set of large strategic accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Customer Success Manager

Seattle
1 week ago
+34
Empathize with every aspect of the customer experience, putting customers’ needs first. Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty. Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges. Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals. Proactively spot and correct any issues that could affect customer satisfaction or retention. Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient. Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective. Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Customer Success Manager (MBA)

Seattle
1 week ago
+27
Qualtrics is seeking a full-time Customer Success Manager who can ensure our customers are lifetime Qualtrics champions. If you have a Bachelor’s degree, have 6 -12 years of customer-facing experience, have the ability to build positive relationships, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Seattle is between $100k - $110k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $114,800 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $105,000 and the average Director of Customer Success salary for men is $101,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $110,000.

Average Operations salaries in Seattle

Job Title Average Salary Salary Range
Customer Support Rep $39,750
Min: $34K
Max: $45K
Technical Support $58,188
Min: $38K
Max: $98K
Sales Operations Analyst $58,750
Min: $43K
Max: $73K
Office Manager $59,000
Min: $39K
Max: $120K
Desktop Support $62,950
Min: $39K
Max: $90K
Operations Associate $65,250
Min: $41K
Max: $86K
Client Success Manager $74,000
Min: $55K
Max: $100K
Business Analyst $79,855
Min: $57K
Max: $115K
Operations Manager $83,333
Min: $48K
Max: $115K
Business Intelligence Analyst $89,143
Min: $57K
Max: $115K
Marketing Operations Manager $90,688
Min: $66K
Max: $130K
Senior Business Analyst $98,854
Min: $73K
Max: $132K
Customer Support Manager $105,857
Min: $84K
Max: $158K
Sales Operations Manager $108,200
Min: $83K
Max: $154K
Director of Customer Success $111,714
Min: $90K
Max: $153K
Director of Operations $145,111
Min: $85K
Max: $199K
Vice President of Operations $183,750
Min: $135K
Max: $248K
Vice President of Care $201,000
Min: $201K
Max: $201K
COO (Chief Operating Officer) $230,625
Min: $134K
Max: $417K

Seattle Companies with the Highest Operations Salaries

+30
Hardware, Software
+28
Security, Software
+26
Cloud, Software
+28
HR Tech

Skills that affect Director of Customer Success salaries in Seattle

1
Business Operations
4% have this skill
2
Operations Management
4% have this skill
3
Account Management Ops
4% have this skill
4
Forecasting
2% have this skill
5
Strategic Partnerships
2% have this skill
6
Sales Planning
2% have this skill

Recent Director of Customer Success salaries in Seattle

$103,000
Yearly Salary
A Director of Sales and Delivery reported a yearly salary of $103,000 with +$30,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Seattle
>10 Reports
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Seattle
1-5 Reports
$100,000
Yearly Salary
A Director of Customer Success, Software & Services @ TILT Holdings reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Seattle
>10 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Seattle
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
Salaries//Operations//Director of Customer Success