2019 Director of Customer Success Salary Seattle (Updated Daily) | Built In Seattle
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Seattle
Seattle

Director of Customer Success salary in Seattle

Average Base Salary in Seattle

$111,714
$28,750
Additional Cash Compensation
$140,464
Total Compensation
Median: $112K
Min: $90K
Max: $153K

How Much Does a Director of Customer Success Make in Seattle?

The average salary for a Director of Customer Success in Seattle is $111,714. The average additional cash compensation for a Director of Customer Success in Seattle is $28,750. The average total compensation for a Director of Customer Success in Seattle is $140,464. Director of Customer Success salaries are based on responses gathered by Built In Seattle from anonymous Director of Customer Success employees in Seattle.

Seattle by the numbers

1,829
Total number of Tech companies in Seattle
17,893
Total number of tech users on Built In Seattle
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Seattle
26

Head of Customer Success

Seattle
1 week ago
+30
Customer Success delivers the expertise that makes it possible to transform a hiring process into a competitive advantage. Our solution is both repeatable and deeply consultative and is based on building trusted, long-term partnerships. As our Head of Customer Success, you will be responsible for leading our team to deliver value directly to our strategic clients while also building out a best-in-class playbook for Customer Success.

Customer Success Manager

Seattle
6 days ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from onboarding and KPI definition through to renewal and upsell. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap.

Customer Success Leader - Healthcare

Seattle
1 week ago
+27
The Customer Success Team is at the heart of Qualtrics. We partner with our customers throughout their experience journey, and help them unlock the most value from our products and services. We understand our customers’ goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy and team-oriented individuals to join our group and have a huge impact on customer retention and maturity. We have impressive members on this team, and are always looking for more amazing talent!

Customer Success Manager

Bellevue
1 week ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Principal Customer Success Manager

Seattle
1 week ago
+30
Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations. Manage accounts throughout their lifecycle, from on boarding and KPI definition through to renewal and up sell. Develop tools that the team will use to monitor account health and opportunities. Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business. Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap. This role will require 15-20% travel.

Senior Manager, Customer Success

Bellevue
1 week ago
As Senior Manager, Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Customer Success Manager - Construction

Bellevue
1 week ago
+26
Customer Success Managers possess the drive and desire to gain understanding, build relationships and identify opportunities with Construction clients of all sizes and needs in order to build a deep overall understanding of their customers. Develop an understanding of enterprise client infrastructures and assist in determining opportunities to implement scalable processes and ultimately driving efficiency gains within complex workflows and associated processes. Driven individuals with a strong desire to win, strong relationship building capabilities, both with clients and internally with coworkers is key to this role. Ranging from no client relationship to stepping into an existing relationship with the goals of building trust, candor and credibility enables this position be the customers advocate and trusted advisor. Regularly prioritizing multiple projects and deliverables on a daily basis, inter-departmental navigation between different teams to accomplish these requests is a normal part of this role. Partnering with the CSS and CSM teams, Regional Sales Managers and Directors as well as enterprise level account associations to assist in evaluating client roadmaps, including focus on identifying and establishing opportunities and assist in delivering the associated solutions in a meaningful and tactful way. The position provides our clients with white glove service, possess a strong sense of the collaboration, is extremely organized, and is capable of making the optimal decision and implementation for both the customer and EagleView.

Customer Success Support Representative

Bellevue
1 week ago
+26
Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in an account manager capacity. Other duties as assigned.

Data Analyst (Customer Success Team)

Seattle
2 days ago
+17
Ensuring the success of Suplari customers by reviewing their data and making sure that it is correctly formatted and uploaded to Suplari; this involves normalization and categorization of large, unclean data sets. Using your technical skillset to improve and streamline internal processes on the customer success team, so that we can best serve our customers' needs including: Building repeatable processes for data orchestration using Excel, Python, Automation Tools, etc. Serving as a data best practice resource for customers and be a go-to person at Suplari to tackle challenging customer-focused data problems. Participate in cross functional customer support across sales, product, engineering, and customer success to achieve successful product implementation and ensure that Suplari is exceeding our clients’ needs. You will become an in-house expert on our Suplari platform, and have a hand in improving our product and features based on your product knowledge and customer feedback.

Customer Success - Global CX Lead

Seattle
4 days ago
+27
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!

Vice President of Customer Success

Bellevue
1 week ago
+31
The Vice President of Customer Success will be the chief customer leader for driving exceptional post-sale customer success and experience for every Auth0 customer, and is ultimately accountable for ensuring all Auth0 customers rapidly deploy, adopt and expand their use of Auth0. You will be responsible for 100+ employees in all post-sales functions, including Technical Account Management (TAM), Support, Professional Services, as well as quasi-evangelist roles like our Customer Success Architects. You will be part of the Go-To-Market leadership team and report to the Chief Revenue Officer.

Customer Success Manager (MBA) - Seattle

Seattle
1 week ago
+27
The Customer Success organization is at the heart of our business. Our team members are focused on building and maturing our customers’ Experience Management programs to drive measurable business impact and meaningful improvements to the human experience. Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through a deep understanding of our customers and their industries, and by optimizing solutions to address their individual challenges utilizing the Qualtrics platform. We touch every phase of the customer lifecycle and work internally to innovate and drive action for our customers.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Seattle is between $100k - $110k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $114,800 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $105,000 and the average Director of Customer Success salary for men is $101,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $110,000.

Average Operations salaries in Seattle

Job Title Average Salary Salary Range
Customer Support Rep $42,071
Min: $34K
Max: $56K
Technical Support $56,750
Min: $38K
Max: $98K
Sales Operations Analyst $58,750
Min: $43K
Max: $73K
Office Manager $59,000
Min: $39K
Max: $120K
Desktop Support $63,020
Min: $39K
Max: $90K
Operations Associate $65,250
Min: $41K
Max: $86K
Client Success Manager $74,000
Min: $55K
Max: $100K
Business Analyst $78,036
Min: $57K
Max: $102K
Operations Manager $87,579
Min: $48K
Max: $115K
Business Intelligence Analyst $88,750
Min: $57K
Max: $115K
Marketing Operations Manager $90,688
Min: $66K
Max: $130K
Senior Business Analyst $100,019
Min: $73K
Max: $132K
Customer Support Manager $105,857
Min: $84K
Max: $158K
Sales Operations Manager $107,688
Min: $83K
Max: $154K
Director of Customer Success $111,714
Min: $90K
Max: $153K
Director of Operations $145,111
Min: $85K
Max: $199K
Vice President of Operations $183,000
Min: $135K
Max: $248K
Vice President of Care $201,000
Min: $201K
Max: $201K
COO (Chief Operating Officer) $230,625
Min: $134K
Max: $417K

Seattle Companies with the Highest Operations Salaries

+26
Cloud, Software
+28
HR Tech
+20
eCommerce, Other
+30
Edtech, Fintech

Skills that affect Director of Customer Success salaries in Seattle

1
Business Operations
4% have this skill
2
Operations Management
4% have this skill
3
Account Management Ops
4% have this skill
4
Forecasting
2% have this skill
5
Strategic Partnerships
2% have this skill
6
Sales Planning
2% have this skill

Recent Director of Customer Success salaries in Seattle

$103,000
Yearly Salary
A Director of Sales and Delivery reported a yearly salary of $103,000 with +$30,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Seattle
>10 Reports
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Seattle
1-5 Reports
$100,000
Yearly Salary
A Director of Customer Success, Software & Services @ TILT Holdings reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Seattle
>10 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Seattle
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
Salaries//Operations//Director of Customer Success