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Seattle
Seattle

Director of Customer Success salary in Seattle

Average Base Salary in Seattle

$111,714
$28,750
Additional Cash Compensation
$140,464
Total Compensation
Median: $112K
Min: $90K
Max: $153K

How Much Does a Director of Customer Success Make in Seattle?

The average salary for a Director of Customer Success in Seattle is $111,714. The average additional cash compensation for a Director of Customer Success in Seattle is $28,750. The average total compensation for a Director of Customer Success in Seattle is $140,464. Director of Customer Success salaries are based on responses gathered by Built In Seattle from anonymous Director of Customer Success employees in Seattle.

Seattle by the numbers

2,054
Total number of Tech companies in Seattle
21,239
Total number of tech users on Built In Seattle
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Seattle

Customer Success Manager

Bellevue
6 days ago
+26
Nintex is currently hiring for a Customer Success Manager to join our Bellevue office. A deeply engaged customer is a happy customer. A happy customer is a life-long customer. A life-long customer is the foundation of a company’s success. Our Customer Success Managers ensure the success of Nintex by ensuring our customers know how to get full benefit from our products!

Customer Success Manager

Bellevue
1 week ago
Smartsheet is looking for a proven Customer Success Manager to manage a set of large accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.

Customer Success Associate

Bellevue
1 week ago
Smartsheet is looking for a proven Customer Success Associate to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. The ideal candidate should have a proven track record of Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership and outstanding communication skills.

Customer Success Intern

Bellevue
1 week ago
Smartsheet is looking for a Customer Success Intern to support the Strategic Customer Success team as they drive customer satisfaction, successful product use, as well as customer retention and expansion. In partnership with the Strategic Customer Success leadership team, you will identify areas of opportunity to drive efficiencies as well as create new programs and processes to drive Smartsheet product adoption. You will also have the opportunity to shadow Customer Success Managers to learn customer onboarding best practices as well as programs that drive long-term product adoption. This is a hands-on role where you will be encouraged to be curious, ask questions, and provide recommendations based on your insights. The ideal candidate should be interested in Software as a Service (SaaS) account management and/or customer success, maintaining high customer adoption, technical leadership, and outstanding communication skills.

Senior Manager, Customer Success

Bellevue
1 week ago
As Senior Manager, Customer Success, you will manage a team of Customer Success Managers and partner with the Director of Customer Success to execute on the overall team vision. You will collaborate with Sales and Marketing to help drive growth of our business. This role is responsible for driving successful product usage, customer value, and retention.

Customer Success Manager

Bellevue
2 weeks ago
+21
We are looking for Customer Success Manager to join our close-knit team! Our experts love our product, and it's incredibly unique (and fun) to be a part of their business journey.

Customer Success Support Representative

Bellevue
2 weeks ago
+54
Respond to client issues and concerns in a timely manner. Process multiple types of bulk service requests for marketing, sales, and clients. Support smaller accounts in an account manager capacity. Other duties as assigned.

Vice President of Customer Success

Bellevue
1 week ago
+31
The Vice President of Customer Success will be the chief customer leader for driving exceptional post-sale customer success and experience for every Auth0 customer, and is ultimately accountable for ensuring all Auth0 customers rapidly deploy, adopt and expand their use of Auth0. You will be responsible for 100+ employees in all post-sales functions, including Technical Account Management (TAM), Support, Professional Services, as well as quasi-evangelist roles like our Customer Success Architects. You will be part of the Go-To-Market leadership team and report to the Chief Revenue Officer.

Senior Product Marketing Manager, Customer Success Services

Bellevue
1 week ago
+55
As the Senior Product Marketing Manager for Unity’s portfolio of Customer Success Services, including support, training, and other professional services, you will partner with the VP of Customer Success and our Enterprise Support teams to drive productization from ideation to reality. You will help drive growth by contributing to the strategic direction of the Services business and deliver clear value propositions, positioning, and messaging for Unity’s customers across the Customer Success Services product portfolio. You will report to the Director of Product Marketing and partner closely with the Customer Success team, Sales, and other Marketing teams to deliver service solutions and offerings for our growing business around the globe.

VP, Customer Success Strategy and Program Management

Seattle
1 week ago
+38
The VP of Customer Success Strategy & Program Management will partner closely with the Vice President of Revenue Strategy & Operations, the Sr. Vice President of Success, the CRO, and other members of the Success and SBO teams to deliver best in class Customer Success, Support and Professional Services operations. This individual will build a team which supports both the strategy and programs across the support, customer success, and professional services team. They will be responsible for working with the global Success leadership team to develop a consistent and aligned strategy across the success organization - and build out the operational processes, programs and capabilities to deliver on the strategy. They will be responsible for partnering with the success leadership team to identify areas of inefficiency, high effort experiences and building recommendations to drive improvement in those areas. This individual will create improved business performance as well as a strong, cohesive team that can scale into the future. 

Senior Analyst, Customer Success

Seattle
4 days ago
+38
We’re looking for a curious and passionate Sr. Analyst, Customer Success who is driven to unlock the story behind the data. An essential partner to the Customer Success team at Outreach, you provide trusted and timely insights that drive team productivity, revenue expansions, and customer retention. Your skills include the technical ability to pull and stage data from multiple systems, the statistical chops to interpret data in a meaningful way, the business acumen to analyze that data to pull out key findings, and the storytelling skills to communicate the results of your analysis in a way that business partners can consume and take action on.

Manager, Customer Success - Enterprise

Seattle
4 days ago
+47
The Customer Success Team at PitchBook drives relationship management, business development and ensures our customers are KING! PitchBook is looking for a highly motivated Manager of Customer Success – Enterprise with a passion for technology and an interest in the private equity and venture capital industry. At PitchBook we work closely together to bring the most accurate, comprehensive data library available to the private equity and venture capital markets. Working at PitchBook means leveraging your skills, your passion, and your desire to accomplish big things and have some fun while you are at it! The Manager of Customer Success – Enterprise will lead a growing team of Account Managers while having ownership of retention, team leadership, and personnel development.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Seattle is between $100k - $110k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $114,800 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $105,000 and the average Director of Customer Success salary for men is $101,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $110,000.

Average Operations salaries in Seattle

Job Title Average Salary Salary Range
Customer Support Rep $42,071
Min: $34K
Max: $56K
Technical Support $57,955
Min: $38K
Max: $98K
Sales Operations Analyst $58,750
Min: $43K
Max: $73K
Office Manager $59,750
Min: $39K
Max: $120K
Desktop Support $63,020
Min: $39K
Max: $90K
Operations Associate $64,200
Min: $41K
Max: $86K
Business Analyst $78,036
Min: $57K
Max: $102K
Client Success Manager $78,222
Min: $55K
Max: $100K
Business Intelligence Analyst $89,063
Min: $57K
Max: $115K
Operations Manager $90,048
Min: $48K
Max: $152K
Marketing Operations Manager $96,167
Min: $66K
Max: $140K
Senior Business Analyst $100,019
Min: $73K
Max: $132K
Customer Support Manager $105,857
Min: $84K
Max: $158K
Sales Operations Manager $107,688
Min: $83K
Max: $154K
Director of Customer Success $111,714
Min: $90K
Max: $153K
Director of Operations $145,111
Min: $85K
Max: $199K
Vice President of Operations $183,000
Min: $135K
Max: $248K
Vice President of Care $201,000
Min: $201K
Max: $201K
COO (Chief Operating Officer) $230,625
Min: $134K
Max: $417K

Skills that affect Director of Customer Success salaries in Seattle

1
Business Operations
4% have this skill
2
Operations Management
4% have this skill
3
Account Management Ops
4% have this skill
4
Forecasting
2% have this skill
5
Strategic Partnerships
2% have this skill
6
Sales Planning
2% have this skill

Recent Director of Customer Success salaries in Seattle

$103,000
Yearly Salary
A Director of Sales and Delivery reported a yearly salary of $103,000 with +$30,000 in additional cash compensation
3-5 Years of Experience
Male
500+ Employees
Seattle
>10 Reports
$90,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $90,000 with +$20,000 in additional cash compensation
5-7 Years of Experience
Female
201-500 Employees
Seattle
1-5 Reports
$100,000
Yearly Salary
A Director of Customer Success, Software & Services @ TILT Holdings reported a yearly salary of $100,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Male
201-500 Employees
Seattle
>10 Reports
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$45,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Seattle
5-10 Reports
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$105,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $105,000
500+ Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$111,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $111,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
$152,500
Yearly Salary
A Director of Customer Success reported a yearly salary of $152,500
201-500 Employees
Seattle
Salaries//Operations//Director of Customer Success