9am.health Benefits Overview

Own the architecture and operation of 9amHealth’s data platform, including Python and SQL ETL/ELT pipelines, AWS infrastructure, Redshift data models, semantic layers, governance, quality, monitoring, and reliability. Establish technical standards, optimize performance and costs, support AI/ML initiatives, build integrations, and mentor data team members. Partner with business and clinical stakeholders to deliver reliable data products and translate complex questions into actionable analytics.

Lead and develop a team of Customer Success Managers while building scalable customer success operations, processes, playbooks, metrics, and workflows. Drive customer satisfaction, adoption, retention, executive engagement, escalations, and expansion opportunities. Partner cross-functionally with Product, Clinical, Operations, Sales, Marketing, Implementation, and Commercial to improve customer outcomes and organizational effectiveness.

Lead and own end-to-end accounting: chart of accounts, month-end close, technical accounting (ASC 606/842/718), tax compliance, 409A/equity accounting, audit readiness, internal controls, and management of outsourced accounting. Partner with CFO, FP&A, auditors, and tax firm while building reporting, automation, and scalable finance processes for a high-growth health tech startup.