The Quality Assurance Specialist will coach and train underperforming process servers, ensure performance accountability, and track communication with the leadership team.

Provide customer support and training for proprietary legal software via phone, email, and Zoom, ensuring smooth user experiences and reporting issues to development.

Oversee e-file teams, ensuring efficient workflows, team performance, KPIs, and compliance. Manage hiring, training, and employee development.

The e-Filing Lead handles reviewing and filing legal documents, trains staff on filing procedures, and assists management with administrative tasks.

The Social Media & Events Coordinator will create and manage social media content, engage with the online community, and assist marketing initiatives.

The e-File Specialist reviews and files legal documents, collaborates on projects, and resolves issues while ensuring accuracy in data entry tasks.

The Data Entry Specialist validates attorney documents, manages performance issues, and ensures compliance standards are met, while providing excellent support to attorneys.

The Office Manager oversees the Physical Fulfillment team's operations, managing staff, improving productivity, and aligning departmental goals with organizational objectives.

The Account Manager maintains client accounts, addresses customer needs, strengthens relationships, and drives satisfaction and sales growth.