ADI Global Benefits Overview

Provides Tier 1/2 remote network support, diagnosing client issues, provisioning Access Networks solutions, maintaining documentation, updating firmware, monitoring alerts, and preparing RMA tickets. The role requires advanced networking, firewall, switching, wireless, authentication, and encryption knowledge, along with current CCNA certification and four or more years of experience. The engineer also supports client accounts, publishes technical knowledge articles, coaches teammates, and provides occasional after-hours emergency assistance.

Provides overnight technical support to integrators’ customers, diagnosing and resolving smart-home, networking, A/V, surveillance, automation, and connected-technology issues. Uses OvrC and related tools to troubleshoot systems, explain solutions clearly, document root causes, recommend on-site service, test new products, and provide feedback to product teams. Requires two or more years of custom-integration installation and programming experience, plus certification in a major control platform.

Provides technical support to Control4 customers and integrators, including installation guidance, configuration, troubleshooting, returns, and Tier-1 support across smart-home, AV, networking, surveillance, and automation technologies. Creates technical documentation, participates in product beta testing, and contributes to team training. The role requires at least two years of Control4 installation or programming experience, strong troubleshooting abilities, customer-focused communication, and broad knowledge of connected technology systems.