Jobs at Railway Health Inc. dba Arlo

Provides administrative HR support including onboarding, maintaining employee records, assisting recruitment and payroll/timekeeping tasks, responding to routine employee questions, organizing trainings/events, and ensuring confidentiality.

Enter, update, and verify data in company systems; maintain organized records; correct errors; generate basic reports; handle sensitive information confidentially and assist with administrative tasks to meet deadlines.

Design and build responsive, accessible front-end interfaces and server-side systems. Develop features with modern frameworks, integrate APIs, database work, create UI/UX prototypes, test end-to-end, conduct code reviews, and collaborate with cross-functional teams to deliver high-quality web and mobile applications.

Answer incoming customer calls, identify needs, resolve account/billing/service questions, document interactions, follow scripts and compliance, escalate complex issues, meet quality and satisfaction targets, and collaborate with team members.

Manage office systems and processes to ensure operational efficiency: design digital filing, handle complex executive scheduling, coordinate projects and vendor/facility management, prepare KPI and budget reports, plan domestic and international travel, support HR onboarding, and manage internal communications. Requires advanced office-suite and collaboration tool skills.

Design, develop, and maintain relational databases and schemas; optimize performance and security; manage backups, HA, DR, upgrades, migrations, and ETL; troubleshoot production issues; collaborate with engineering teams; document standards; mentor junior DBAs and developers.

Provide front-line support via phone, email, and chat: answer inquiries, troubleshoot issues, update accounts, document interactions, escalate complex cases, and meet response time and satisfaction targets while contributing to team best practices.

Provide remote administrative support including calendar and email management, file organization, research and data entry, document and presentation preparation, basic customer support, and coordination with team members to complete tasks on time.

Provide general office support including managing calendars, communications, documents, filing, meeting prep, travel coordination, supplies, and assisting team members to maintain workflow.

Serve as primary client contact via phone, email, and chat; troubleshoot complex product issues; onboard and train new clients; maintain CRM/ticket records; escalate issues to engineering; follow up for satisfaction and upsell opportunities; analyze feedback to improve product and processes; manage account details and occasional order/billing tasks.