Caylent Benefits Overview

Senior QA Engineer responsible for designing and executing test strategies for Amazon Connect contact centers, building manual and automated Playwright/Cypress/Selenium suites across UI, API and serverless backends, validating migrations and production readiness, running UAT, incident triage, and mentoring junior QA engineers.

Lead architecture and delivery of AI-native contact center solutions using Amazon Connect and generative AI. Design AI agents, contact flows, serverless backends, analytics lakes, IaC, CI/CD, observability, and migration plans. Mentor engineers, drive technical decisions, manage risk, and support pre-sales and customer enablement.

Lead client-facing change strategy and adoption for technology and organizational transformations. Design and execute change programs, define adoption metrics, monitor readiness and risks, and apply AI-enabled approaches to improve productivity and outcomes. Build stakeholder alignment, facilitate workshops, support proposals, and drive measurable behavior change across complex organizations.