Jobs at Clipboard

Owns ambiguous, cross-functional operational problems from diagnosis through resolution. The role analyzes data, improves workflows, evaluates AI and automation tools, designs scalable processes, and leads strategic initiatives across Operations, Product, Engineering, Customer Success, and customers. Success requires strong analytical ability, communication, ownership, root-cause investigation, and the ability to align stakeholders without direct authority.

Own compliance decisions for healthcare professional clearance, including background check disqualifications, credential reviews, license violations, state requirements, audits, renewals, and reporting. Interpret statutes, regulations, and agency guidance; create risk analyses and decision records; recommend operational implementations; and resolve escalations in partnership with Legal and cross-functional teams.

Manage and grow a portfolio of workplace customers by improving utilization, revenue retention, and account stability. Build account plans, forecast performance, lead executive business reviews, resolve escalations, identify expansion opportunities, and advocate for customer needs cross-functionally. The role emphasizes relationship management, strategic communication, problem-solving, autonomy, and delivering measurable customer value in a fast-paced remote environment.

Own centralized workforce forecasting, capacity planning, headcount strategy, and cost optimization across multiple lines of business. Model trade-offs involving FTEs, BPO, overtime, productivity, and shrinkage; analyze demand changes; identify capacity risks; and translate findings into executive recommendations. Partner with Finance, Product, and Operations to govern assumptions, investigate plan variances, standardize planning frameworks, and support strategic staffing decisions.

Prospect, pitch, and close new long-term care facility partners across rural U.S. markets. Build relationships with facility decision-makers, create demand, manage territory pipelines, plan regional travel, attend industry events, and support customer adoption. The role combines remote inside sales with approximately one week of monthly travel for facility visits, meetings, and market development.

Own and improve Clipboard’s internal operations tooling ecosystem, including workflows, integrations, automations, support platforms, and AI-driven systems. Translate operational needs into technical solutions, partner with engineering, troubleshoot production issues, improve system reliability, and execute tooling initiatives that increase operational efficiency and scalability.

Own end-to-end product design for Clipboard’s worker and workplace applications, from research and problem definition through launch and iteration. Partner with product and engineering, conduct customer research, create high-fidelity prototypes, contribute to the design system, and ensure polished visual and interaction quality. The role also involves using AI tools throughout the design process and influencing product direction across complex, interconnected experiences.

Senior Strategy & Ops generalist focused initially on Billing: optimize collections and cash conversion, build predictive analytics and underwriting, vet AI vendor solutions, redesign payment conversion processes, and potentially manage Billing Account Managers to improve profitability while preserving customer experience.

Build and operate systems supporting the sales organization, including Salesforce workflows, data pipelines, automations, reporting, Slack bots, and internal tools. Investigate ambiguous business problems, direct and quality-check AI agents, analyze revenue data with SQL, and maintain data accuracy through deduplication, account mapping, enrichment, and system reliability improvements.

Owner/operator role responsible for structuring ambiguous problems, owning a revenue stream, building durable systems and automation, driving cross-functional execution, and validating initiatives convert to business outcomes. Requires strong analytical and system-building skills, comfort with ambiguity, influence without authority, and an outcome-driven mentality.

The Revenue Strategy and Operations role involves running marketing experiments, creating algorithms to identify customer churn, and developing outbound strategies to enhance revenue.