Jobs at Cloudbeds

Serve as HR Business Partner for Customer Success & Onboarding across North America and Canada: advise leaders on org design, workforce planning, performance management, compliance, employee relations, and Workday-driven People operations. Drive regional HR initiatives, support audits and contractor compliance, and collaborate with global HR teams to strengthen processes and leadership capability.

Lead Cloudbeds' global talent acquisition strategy and a distributed TA team. Partner with executives on workforce planning, executive search, hiring governance, recruiting operations, and talent intelligence. Drive hiring quality, structured interviewing, metrics, and recruiting technology to scale hiring across functions and regions.

Build and evolve the guest-facing booking experience using React and TypeScript. Collaborate with product, design, and backend to ship performant, accessible, and well-tested features. Improve conversion through profiling and experimentation, lead technical discussions and frontend architecture, mentor teammates, and champion engineering best practices across testing, performance, and accessibility.

Build and scale backend services for the Booking Engine: design and implement PHP features and APIs, model availability/pricing data, improve performance, migrate to microservices/event-driven architecture, ensure reliability at scale, mentor engineers, and drive backend architecture and best practices.

Lead end-to-end onboarding for mid-market hospitality customers, manage timelines, stakeholders, risks, and cross-functional coordination to drive adoption and transition to Account Management. Deliver high-touch customer communication, monitor success metrics, and ensure timely, measurable implementations in a SaaS environment.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.