Jobs at Coinbase

Run day-to-day billing operations for Custody and Prime, ensuring invoicing accuracy, monthly close, collections, and billing ticket management. Lead and develop a billing operations team, coordinate BPO support, drive automation (including AI-assisted workflows), partner with Revenue Accounting, FP&A, Engineering, and execute/maintain billing-related SOX controls to scale institutional revenue recognition.

Lead product vision and multi-year strategy for developer infrastructure across the code lifecycle. Own roadmap for CI/CD, release automation, testing, deployments, and production readiness; drive migrations to simplify systems, measure quality with scorecards, partner with Engineering/SRE/Security, and integrate emerging (AI) capabilities to improve developer velocity and reliability.

Provide discreet close protection and advance planning for designated principals, integrating protective intelligence, coordinating security for events and travel, conducting venue and route assessments, and maintaining stakeholder relationships. Operate in dynamic, sometimes high-risk environments with frequent domestic and international travel.

Lead cross-functional programs to transform customer support with AI-powered automation, agent tooling, analytics, and vendor evaluations. Define roadmap, size opportunities, set success metrics/OKRs, manage dependencies, and drive rollout/change management while partnering with Product, Engineering, Analytics, and Operations to deliver measurable CX improvements.

Own the CLM technology roadmap and lead in-house builds, integrations, and AI enablement for contracting workflows. Design scalable contract solutions with Engineering and Enterprise Architecture, build reporting and metadata systems, run AI/automation proofs of concept, and lead large cross-functional contract initiatives while communicating outcomes and strategy to senior stakeholders.

Lead technical strategy and architecture for Coinbase's Blockchain Platform, overseeing nodes, indexers, wallets, and asset lifecycle. Drive cross-team platform rearchitectures, enforce security and reliability standards, champion AI-driven automation, use observability to improve reliability, and represent the platform to executives to secure alignment and resources for large-scale blockchain infrastructure initiatives.

Serve institutional clients by delivering execution and liquidity solutions across spot and derivatives markets. Drive trading volume, build counterparty relationships, collaborate with Sales/Financing/Product teams, provide market commentary and real-time trade support, and inform product development. Role requires weekend availability and responsible use of generative AI.

Lead cross-functional technical programs to build and scale knowledge infrastructure for self-service, internal support, and AI-assisted discovery. Translate knowledge strategy into technical specs, APIs, schemas and delivery plans. Drive roadmap, dependency management, risk escalation, and launch-readiness while improving automation, metadata, CMS, and machine-readable knowledge to reduce manual work and scale support operations.

Lead Coinbase's Strategic Intelligence program as the subject-matter expert in reputational due diligence, geopolitical risk, and investigations. Own program strategy and governance, deliver intelligence for M&A and executive decisions, build intelligence streams and partnerships, design scalable AI-enabled processes, and mentor analysts while producing timely assessments for senior leadership and security teams.

Own and evolve revenue calibration models tying CX interactions to revenue, design causal inference and experimentation frameworks, build LLM-powered classification/NLP pipelines, productionize models with Analytics Engineers, define segmentation and behavioral signals, and ensure statistical rigor for executive reporting and regulatory defensibility.

Lead ML feature strategy and engineering for fraud detection, owning end-to-end pipelines, validating features at scale, and translating analytics into production ML systems. Drive tooling and architecture decisions, mentor junior team members, partner cross-functionally with product and risk teams, and apply practitioner-level ML knowledge to detect and prevent account takeover and scam activity.

Own end-to-end privacy incident management: triage and lead incident response, coordinate cross-functional remediation, maintain on-call readiness, run retrospectives, track remediation and metrics, and improve tooling and automation to reduce manual work.

Lead global paid performance channels (search, social, mobile UA) to drive new user acquisition and ROI. Own strategy, testing, measurement, platform partnerships, and performance reporting; partner with Data Science and cross-functional teams to design experiments, scale playbooks, and surface insights to leadership.

Lead a team of product managers to define and execute finance transformation and automation across accounting, treasury, reconciliation, and financial reporting. Drive roadmap, stakeholder alignment with finance and engineering leadership, ensure SOX-compliant change management, and identify AI-driven opportunities for scalable finance infrastructure.

Lead product vision and multi-year roadmap for Coinbases Compliance Automation platform. Manage PMs to deliver AI/ML-powered sanctions screening, transaction monitoring, suspicious activity detection, and risk-based workflows. Partner with Compliance, Legal, Engineering, and Data Science to scale automation, reduce manual effort and cost, maintain regulatory compliance, and integrate emerging AI technologies.

Partner with functional leaders to translate business strategy into people strategy. Own org design, performance management, compensation, talent development, engagement, and retention. Provide coaching on career pathing, change management, and sensitive employee issues. Use people data to generate insights and recommendations, build compliant HR policies, manage global employee relations, and collaborate with People Team COEs to deliver cohesive people programs at scale.

Serve as second-in-command for Coinbase Derivatives' Market Regulation Department, leading day-to-day regulatory compliance, managing exams and audits, advising on CFTC Core Principles, reviewing surveillance escalations and enforcement actions, and coordinating cross-functional regulatory workstreams to ensure the DCM meets obligations and resolves findings timely.

Own product strategy and delivery for chat, voice, and proactive support surfaces to maximize automation rates and CSAT. Build AI-integrated capabilities with ML/LLM teams and vendors, partner with Engineering, CX Operations, Data Science, and Compliance on platforms (Amazon Connect, Sprinklr, Salesforce), drive build-vs-buy decisions, and execute cross-functional delivery to optimize customer and agent experiences.

Manage Coinbase's defense in securities class actions and shareholder derivative suits. Lead pleadings, discovery, motions, expert work, settlement negotiations, and outside counsel. Advise senior leadership and the board on litigation risk, monitor corporate law developments, and manage D&O insurance relationships.

Lead and coordinate IT and security audits across cloud infrastructure, application security, IAM, vendor risk, and blockchain products; shape audit roadmap; produce executive- and Board-level reports; drive remediation and validate corrective actions; partner with technology leaders and mentor audit staff.