Jobs at Cresta

Principal Solutions Engineer responsible for guiding enterprise customers through discovery, solution design, demonstrations, proof-of-value engagements, ROI modeling, and technical validation of Cresta’s AI-powered contact center platform. The role partners with Sales, Product, and Engineering and requires expertise in contact center infrastructure, conversational AI, real-time systems, SaaS architecture, and consultative enterprise selling.

Lead Cresta’s global Sales Enablement team supporting sales representatives and SDRs. Responsibilities include prioritizing enablement needs, managing the team, owning strategic sales enablement, delivering onboarding and kickoff programs, measuring program impact, partnering with sales leadership, and helping teams use AI tools effectively. The role requires experience enabling complex, multi-stakeholder sales organizations in fast-paced environments.

As a Revenue Analytics Manager, you will own reporting for Sales, Marketing, and Customer Success, build dashboards, automate workflows, and ensure data quality.

The AI Deployment Manager will lead customer AI implementations, ensuring successful deployments that deliver measurable business outcomes. Responsibilities include project management, customer engagement, and collaboration with internal teams.

Develop and lead frontend platform engineering for native and hybrid mobile applications. Build reusable, well-tested Android and iOS SDK components, contribute to architecture and system design, collaborate with product and engineering teams, own customer-facing deliverables, and identify product improvements while maintaining strong engineering standards.

Own Cresta’s web platform, CMS architecture, component system, analytics and GTM integrations, localization, SEO/AEO implementation, and engineering practices. Build tooling that enables marketers to work independently and develop, deploy, evaluate, and optimize AI agents for marketing use cases. Partner with brand, design, marketing operations, product, and engineering teams while providing technical leadership and owning projects end to end.

Own partner relationships and enablement for Crestaplatform, driving onboarding, technical enablement, joint GTM strategies, solution integrations, and revenue acceleration while coordinating Product, Sales, and Services to improve partner performance and adoption.

Develops enterprise AI strategies and roadmaps for customers, identifying automation opportunities, prioritizing initiatives by ROI, and coordinating deployments. Uses conversation intelligence and operational data to uncover customer friction, optimize live AI agents, pilot emerging capabilities, and measure business impact. The role aligns senior stakeholders across CX, Operations, Product, Sales, and IT while collaborating with engineering and product teams to deliver measurable improvements.

Design end-to-end AI builder experiences that enable technical and non-technical customers to create, evaluate, and deploy AI agents and workflows. Conduct user research, simplify complex AI and business logic, prototype with AI-native tools, collaborate with product and engineering teams, and advocate for high-quality, intuitive product design.

Lead go-to-market strategy, positioning, messaging, launches, competitive analysis, and sales enablement for Cresta’s AI Agent and Agentic Assist portfolio. Partner with Product, Sales, Customer Success, Marketing, and executive leadership to drive adoption, pipeline, differentiation, roadmap influence, and category leadership. The role also requires advising executives on market dynamics and platform strategy while building and scaling product marketing teams.

Work with customers to configure and maintain Cresta's Opera platform, identify key moments using keyword/utterance rules, monitor voice analytics trends, produce insight reports, respond to ad hoc analysis requests, and mentor customer analysts to maximize product value.

Leads large-scale AI transformation programs for Cresta’s strategic enterprise customers. Serves as executive sponsor and trusted advisor to C-suite stakeholders, manages matrixed implementation and engineering teams, oversees complex deployments, standardizes delivery governance, and drives measurable customer value, adoption, expansion, and advocacy. Partners with Sales, Customer Success, Product, and Engineering while connecting technical outcomes to business ROI.

Build and scale Cresta’s no-code conversation intelligence platform across the frontend and backend. Responsibilities include creating visual workflow editors, backend services and APIs, data models, storage layers, and scalable systems using React, TypeScript, Python or Go, Postgres, ClickHouse, and Elasticsearch. Collaborate with product, design, and AI/ML teams to deliver intuitive experiences for non-technical users while improving performance, reliability, security, and maintainability.

Leads and develops a team of Enterprise AI Success Managers serving complex enterprise customers. Responsibilities include driving adoption, measurable business outcomes, retention, renewals, expansion, customer health, and operational excellence. The role coaches teams on AI product expertise, configuration, workflows, and value realization while partnering with Sales, Product, Engineering, Marketing, and Professional Services. It also champions customer feedback, uses performance metrics to improve outcomes, and supports strategic executive relationships.

Own paid and digital growth channels, pipeline acquisition, and growth strategy. Lead LinkedIn, Meta, and paid search programs; manage budgets and campaign pacing; develop creative with design partners; use AI and audience-enrichment tools such as Clay; test new acquisition opportunities; and communicate performance insights cross-functionally.

Lead business operations and cross-functional special projects for Cresta’s AI Agents team. Own team reviews, OKR reporting, knowledge management, scaling processes, hiring operations, and internal tools. Drive initiatives across product, go-to-market, and deployment operations from concept through proof of concept. Support AI Agent brand growth through content and thought leadership. The role requires strong operational, strategic, communication, and execution skills in a high-growth technology environment.

Own partner relationships and enable partners to design, sell, and deliver Cresta solutions. Serve as a trusted advisor and platform expert providing technical presales support, executive presentations, strategic solution design, and enablement assets. Drive partner-led revenue, resolve complex technical challenges, and align cross-functional teams (Sales, Product, Engineering) to scale Cresta's partner program and joint customer success.

Build zero-to-one AI-native product experiences: prototype, validate with users, and productionize AI agents and workflows. Partner with product, design, research, and engineering to define, evaluate, monitor, and improve ML-driven user-facing systems.

The Enterprise Account Executive will manage relationships with Fortune 1000 companies, overseeing complex sales cycles and driving new client acquisitions while collaborating across teams.

Build and operate signal-based GTM activation workflows across Common Room, Salesforce, and sequencing platforms. Design enrichment waterfalls, translate audiences into sequences and SDR tasks, partner with Revenue Technology on Salesforce changes, and instrument dashboards, QA checks, and experiments to improve conversion and speed.