eSentire Benefits Overview

Serve as the primary technical advisor for mid-market customers, leading onboarding, platform optimization, security reviews, technical check-ins, and enablement. Monitor account health, resolve escalations, coordinate with SOC, Product, and Engineering teams, demonstrate service value, and advocate for customers. Translate threat intelligence, SOC findings, and security requirements into prioritized guidance and account strategies while aligning technical stakeholders.

Leads technical account management for strategic cybersecurity customers, serving as a trusted advisor to executive stakeholders. Responsibilities include onboarding, platform optimization, architecture reviews, security reviews, incident response, technical escalations, executive briefings, and customer outcome tracking. The role coordinates with SOC, Product, and Engineering teams, supports renewals and expansion, reports security metrics, and mentors junior technical account managers.

Provides Microsoft security consulting and advisory services across Microsoft 365, Azure, Entra ID, Defender, Sentinel, and related technologies. Conducts security assessments, architecture reviews, licensing evaluations, and health checks; delivers prioritized remediation plans; and makes approved tenant configuration changes. Manages concurrent customer engagements, supports Microsoft-related escalations, advises technical and executive stakeholders, and promotes AI-enabled security workflows. Requires at least five years of hands-on Microsoft security experience and current Microsoft certification.