Fetch Package
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Manage and grow relationships with national multifamily customers, coordinate internal teams to resolve issues, expand partnerships, provide account updates, and support proposals and presentations while tracking market trends.
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Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.
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The Director of Revenue Operations will manage revenue systems, processes, and analytics to enhance growth, efficiency, and team performance across Sales, Marketing, and Customer Success.
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Own strategic, portfolio-level client relationships by driving account health, retention, and NRR. Lead business reviews, maintain CRM data integrity, mitigate client issues, enable multi-threaded growth, advocate customer needs to Product and Support, and collaborate with Sales to identify upsell and expansion opportunities.
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Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.
