Jobs at Gusto

Lead design of complex, cross-team AI-enabled service journeys—mapping systems and handoffs, building AI-assisted service design workflows, enabling practitioners, and improving operational sustainability and measurement.

Architect and scale an internal AI platform and APIs to integrate LLMs into developer workflows. Build autonomous agents, RAG systems, and production-grade tooling to boost developer productivity, ensure reliability, security, and cost-efficiency, and collaborate across product, infrastructure, and security teams.

Design and implement AI agents and Model Context Protocols to integrate enterprise systems (NetSuite, Zuora, Jira) with LLMs. Build secure, SOX-compliant automation and orchestration workflows, measure KPIs, and partner with Finance, IT, and Security to operationalize AI across enterprise applications.

Lead UX vision and strategy across Business Money, Consumer Money, Payments, and Risk. Identify cross-team, high-impact opportunities; influence product strategy and OKRs; define AI-first financial UX; do hands-on design and prototyping; mentor designers; and evolve design system patterns to scale cohesive, trustworthy financial experiences.

The Head of Product for Payroll will oversee Gusto's core payroll product, driving its strategy, roadmap, and business performance while leading a team and collaborating across various departments to enhance customer experience.

As a Staff Product Designer at Gusto, you'll lead end-to-end design for contractor products, collaborating with cross-functional teams to enhance user experiences and implement strategic design solutions.

In this role, you'll architect and manage distributed database systems, oversee complex migrations, optimize performance, and mentor engineers, driving operational excellence.

Own and build Gusto's AI assistant (Gus) and platform experiences end-to-end. Architect and implement scalable AI-native web experiences, create self-serve patterns for teams, collaborate with ML/product on prompts and escalation flows, run experiments, mentor engineers, and help scale a large Ruby on Rails and React application serving millions of users.