Harbor IT Benefits Overview

The Invoicing Specialist manages recurring, service ticket, sales order, project, and credit memo invoicing. Responsibilities include maintaining billing agreements, processing fixed-fee and time-and-materials invoices, synchronizing ConnectWise with NetSuite, resolving discrepancies, supporting customer billing inquiries, maintaining credit memo records, and assisting with month-end close, deferred revenue, controls, and process improvements.

Manage service delivery for a life sciences-focused MSP pod, overseeing support staff, service quality, SLAs, ticketing, billing accuracy, utilization, capacity planning, escalations, client reviews, onboarding, documentation, and continuous improvement. Ensure delivery aligns with HIPAA, HITECH, GxP, and FDA 21 CFR Part 11 requirements. Coach technical staff, coordinate incident communications, improve PSA workflows, and partner with client executives and customer success managers.

Support sales by leading technical discovery, designing solutions across managed IT, cybersecurity, cloud, AI, and professional services, producing SOWs/BOMs, delivering presentations/demos, responding to RFPs, and ensuring clean handoffs to delivery teams.