Havenly
Havenly Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers company equity
Offers employee discounts
Offers performance bonuses
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers Health Savings Account (HSA)
Provides family medical leave
Provides fertility benefits
Offers generous parental leave
Company Culture
Provides commuter benefits
Provides free snacks and drinks
Office is pet friendly
Utilizes a flexible work schedule
Offers a remote work program
Offers diversity-based Employee Resource Groups
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid holidays
Offers sabbatical leave
Offers unpaid extended leave
Offers paid volunteer time
Provides paid sick days
Provides bereavement leave
Career Growth + Development
Job training & conferences
Recently posted jobs
Consumer Web • eCommerce
Own daily operations for a customer experience team by monitoring queues, rebalancing work, running huddles, handling escalations, supporting agents, and maintaining coverage. Resolve complex customer issues across email, chat, SMS, and phone while coordinating with Logistics and Order Operations. Identify recurring escalation themes, maintain reference materials, support onboarding, and provide frontline feedback. This is an individual contributor role requiring 40–50% customer contact handling and no direct people management.
