Hello Heart
Hello Heart Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers accidental death & dismemberment insurance
Offers company equity
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers generous parental leave
Company Culture
Provides commuter benefits
Provides a mobile phone discount
Provides free snacks and drinks
Utilizes a flexible work schedule
Offers a remote work program
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers generous PTO
Provides paid holidays
Career Growth + Development
Provides customized development tracks
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Leads strategic Fortune 500 client accounts across the full customer lifecycle, including adoption, retention, renewals, revenue growth, and executive relationship management. Partners with product teams to influence roadmap decisions and champion new offerings. Requires enterprise customer success or account management experience, employer healthcare expertise, strong communication, strategic thinking, and fluency with AI tools. Travel up to 40% is required.
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Leads Hello Heart’s enterprise marketing strategy and team, driving B2B demand generation, qualified pipeline, positioning, messaging, sales enablement, partner marketing, events, and product launches. Partners with Sales, Customer Success, Partnerships, Product, and BDRs to support commercial growth across employers, consultants, health plans, and strategic partners. Owns campaign performance measurement, KPIs, experimentation, and optimization while embedding AI into marketing strategy and operations.
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Investigate and resolve complex production issues across backend services, data workflows, and technical support systems. Analyze logs, query SQL and MongoDB databases, troubleshoot JSON/YAML configurations, support client integrations, and assist with bug fixes and data validation. Partner with Engineering, Client Operations, and User Support teams to identify root causes, escalate issues, improve workflows, and reduce recurring support problems.
