Jobs at HiBob

Manage a portfolio of mid-market SaaS accounts focused on product adoption, usage, retention, and customer satisfaction. Build account relationship frameworks, conduct status calls and business reviews, maintain account plans, assess customer health, mitigate churn, and identify growth opportunities. Act as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Meet net retention and CSAT/NPS goals through data-driven planning and execution.

Manage approximately 200 existing SMB accounts, driving upsells, cross-sells, renewals, and expansion revenue. Own the full commercial sales cycle from opportunity identification through negotiation and contract execution. Build consultative customer relationships, uncover whitespace, forecast pipeline, and use structured sales methodologies. Partner with Customer Success Managers and Sales Engineers while maintaining accurate CRM records and staying current on products, customer trends, and sales tools.

Respond to inbound inquiries, qualify prospects, educate buyers about HiBob’s HRIS platform, schedule discovery meetings for Account Executives, maintain CRM records, follow up with leads, and collaborate with Marketing and Sales to improve pipeline quality and customer experience.

Build and grow HiBob’s North America partner ecosystem through acquisition, engagement, enablement, and co-marketing programs. Develop full-funnel campaigns with consultants, brokers, accountants, and other partners to generate leads and pipeline. Manage strategy, budgets, timelines, stakeholder coordination, execution, performance measurement, and optimization while aligning Partner Managers, Sales, and Marketing teams.

Prospects target accounts through outbound calls, email, and other communications to generate new business opportunities. Identifies decision-makers, evaluates buying readiness and timelines, and develops business relationships. Collaborates with Marketing on campaigns, nurtures prospects through the customer journey, and records sales information, data, and metrics. The role requires strong communication, organization, multitasking, creativity, independence, and teamwork.

Lead, coach, and develop an outbound BDR team responsible for pipeline generation. Set performance goals, provide hands-on call coaching, improve prospecting strategies and workflows, monitor conversion and pipeline metrics, and collaborate with Marketing, Sales, RevOps, and Enablement. The role requires managing SaaS-based BDR teams, using sales technology and data dashboards, supporting inbound lead conversion, and applying AI-enabled prospecting and coaching workflows.

Recruit and onboard HR consultancies, benefits brokers, system integrators, and agencies across the Americas. Responsibilities include prospecting, managing the partner pipeline, building relationships, communicating program value, supporting campaigns and events, collaborating with channel and technology partner teams, coordinating onboarding, and tracking recruitment results.

Process accurate, compliant, high-volume US payrolls for multiple clients in a managed services environment. Responsibilities include reviewing payroll, resolving discrepancies, ensuring statutory compliance, improving processes, supporting client onboarding and parallel runs, communicating complex issues, escalating exceptions, and mentoring junior team members.

Leads integrated AMER marketing campaigns to build awareness, generate pipeline, and drive revenue for a B2B SaaS company. Responsibilities include localizing global campaigns, developing content, managing cross-functional projects, partnering with Sales and BDR teams, measuring performance, optimizing full-funnel activities, supporting customer advocacy and expansion, and providing regional market insights.

Drive full-cycle enterprise sales across the Americas by prospecting, qualifying, negotiating, and closing complex B2B SaaS deals with organizations of 1,000+ employees. Build executive relationships, generate pipeline, conduct consultative discovery, partner with Sales Engineering, maintain Salesforce forecasting and data hygiene, and represent HiBob at industry events.

Lead HiBob’s global revenue marketing organization and build a predictable pipeline engine across digital growth, lifecycle, website, regional, field, and performance marketing. Own pipeline strategy, segmentation, forecasting, attribution, investment allocation, and Sales alignment across eight geographies. Lead and scale a global team, optimize customer acquisition and expansion, and apply AI, automation, intent signals, and modern demand-generation practices to improve efficiency and growth.

Leads global partner programs and operations, including onboarding, enablement, governance, benchmarks, KPIs, and lifecycle processes. Coordinates with RevOps, Partner Marketing, Service Delivery, and Partner Managers to improve consistency, productivity, and scalability. Tracks performance against benchmarks and SLAs, identifies inefficiencies, and drives data-informed continuous improvement across global partner motions.

Manage, develop, and lead an outbound SMB sales team while achieving regional quotas and quarterly targets. Drive prospecting, qualification, full-cycle sales, pipeline generation, forecasting, and closing. Build customer and industry relationships, engage HR decision-makers, develop partnerships, and provide market and competitive insights to cross-functional teams. The role requires Salesforce pipeline management and leadership in a fast-paced SaaS environment.

Leads customer expansion and retention across the Americas by managing Account and Renewal Managers, owning NRR and ARR growth, improving forecasting and pipeline health, and driving AI-enabled sales strategies. The role develops a high-performing team, ensures MEDDPICC and CRM execution, optimizes renewals and deal expansion, and partners with Customer Success, Product, and Marketing to reduce churn and increase customer value.

Own the global marketing strategy for HiBob’s technology partner ecosystem and marketplace. Develop joint positioning, integrated go-to-market campaigns, demand-generation programs, regional activation frameworks, and partner prioritization models. Collaborate with Product, Sales, Partner Managers, and regional Marketing teams to drive adoption, pipeline, revenue, and customer value. Use performance data to optimize investments and scale successful programs globally.

Manage HiBob’s end-to-end RFP and proposal response process across multiple concurrent projects. Develop compelling proposal documents, maintain response content repositories, improve workflows, and collaborate with Sales, Product, Marketing, Finance, Security, Legal, and other teams. Use AI tools to create efficiencies and sales enablement materials, identify process improvements, support product launches, and provide strategic insights to global go-to-market leaders.

Leads HiBob’s Americas Customer Growth organization across account management and renewals. Owns expansion ARR, upsell, cross-sell, renewal uplift, NRR, forecasting, pipeline creation, and quota attainment across the existing customer base. Develops managers and commercial teams, establishes operating rhythms, applies Salesforce, Clari, AI, automation, and MEDDPICC, and partners cross-functionally to drive retention and scalable revenue growth across the US, Canada, and Latin America.

Supports Account Executives by leading consultative discovery, delivering tailored technical demonstrations, explaining API integrations and security concepts, and recommending customer-focused SaaS solutions. Collaborates with Product, Customer Success, and Professional Services teams, identifies technical blockers, incorporates customer feedback, and uses data and emerging technologies to improve sales effectiveness. The role requires strong communication, teamwork, curiosity, and comfort engaging both HR and IT stakeholders.

Leads HiBob’s end-to-end marketplace strategy, operating model, roadmap, partner and integration portfolio, developer ecosystem, adoption, and monetization. The role manages marketplace program managers and coordinates Product, Engineering, Partnerships, Marketing, Sales, Customer Success, Finance, and Legal. Responsibilities include improving APIs and developer tools, enabling solution creators, establishing governance and performance metrics, scaling marketplace programs, and developing commercial models such as referrals and revenue sharing.

Provide advanced technical support for SaaS customers, investigate and resolve complex issues, troubleshoot integrations and APIs, manage escalations, advise Premium customers, collaborate with Engineering, mentor teammates, and improve support processes and documentation.