IEM Benefits Overview

Provides remote administrative support, including telephone assistance, correspondence, typing, filing, mailing, scheduling, copying, scanning, and shipping. Pulls documentation for contract requirements, performs invoice data entry, and assists with report review. Requires strong Microsoft Office skills, organization, attention to detail, communication, and dependability. Preferred experience includes federally funded grant programs and tools such as SmartSheet, Power BI, and SharePoint.

Reviews CDBG-DR applications for completeness, accuracy, eligibility, and compliance. Communicates with applicants, supports intake and application completion, explains program requirements, investigates inconsistencies, resolves or escalates issues, and maintains accurate case documentation. The role also supports program promotion, reporting, monitoring, applicant consultation, and day-to-day case management activities while delivering empathetic customer service and following federal, state, and program regulations.

Reviews applications and case records for completeness, eligibility, duplicate benefits, fraud, inconsistencies, and compliance. Verifies documentation, investigates discrepancies, communicates with case managers, initiates corrective actions, and escalates issues according to procedures. Maintains knowledge of program policies, supports quality-control process improvements, manages workload, and provides timely professional responses while protecting personally identifiable information.