Jobs at Knock

8

We are seeking a dynamic Product Manager who knows how to ship great products and deliver exceptional value to customers. The Marketing Automation team is tasked with helping our customers automate and execute the way they attract and engage with prospective renters at the “top of the funnel”. Essentially, our customers want ensure that their properties are as visible to as many prospective renters as possible, and that they do a great job of engaging those prospects, and understanding how each of their channels are performing.

As our Implementation Manager, you will serve as the ambassador for new clients joining Knock to ensure a successful on-boarding process. The key to success for a person in this role will be a high aptitude for technology and the ability to manage project timeline deliverables proactively and independently. This position will be part of our overall Customer Success team and work closely with the others responsible for trials and renewals.

The Knock engineering team consists of a number of small autonomous teams that create exceptional value for our customers. These teams include CRM, marketing, data services, partner integrations, consumer applications, mobile, and dev ops. Our product space is very stimulating - we are at the intersection of advertising, communications, consumer services, enterprise workflow, and data analytics. Our tools and applications touch every part of the consumer apartment-hunting experience, as well as every part of the back-end leasing and renewal workflows. This puts us in a very unique position to utilize advanced data science to continue to innovate and add value along the customer journey - be it predictive modeling, increased automation, or adding additional services.

The Knock engineering team is comprised of a number of small autonomous teams that create exceptional value for our customers. These teams include CRM, marketing, data services, partner integrations, consumer applications, mobile, and dev ops. Our product space is very stimulating - we are at the intersection of advertising, communications, consumer services, enterprise workflow, and data analytics. Our tools and applications touch every part of the consumer apartment-hunting experience, as well as every part of the back-end leasing and renewal workflows. This puts us in a very unique position to utilize advanced data science to continue to innovate and add value along the customer journey - be it predictive modeling, increased automation, or adding additional services.

The Knock engineering team is comprised of a number of small autonomous teams that create exceptional value for our customers. These teams include CRM, marketing, data services, partner integrations, consumer applications, mobile, and dev ops. Our product space is very stimulating - we are at the intersection of advertising, communications, consumer services, enterprise workflow, and data analytics. Our tools and applications touch every part of the consumer apartment-hunting experience, as well as every part of the back-end leasing and renewal workflows. This puts us in a very unique position to utilize advanced data science to continue to innovate and add value along the customer journey - be it predictive modeling, increased automation, or adding additional services.

Everyday our customers deserve an amazing experience and our commitment to their success. Their wins are our wins. We know that in order to drive success we need to build an exceptional Customer Success Organization that preserves and expands the company’s book of business, opens the door to new opportunities, and creates advocates for our customers. At Knock our Customer Success team is comprised of several teams that participate in the entire customer journey post-sale: Implementation, Launch & Expansion, Education & Training, Renewal, and Support.

Build sales pipelines relevant to your region on targeted multi-family property management companies. Attend events to meet with prospective and current clients, as well as to further your knowledge on latest industry trends. Partner with Success teams: Implementation, Trials & Renewals.

In this role you will have the opportunity to make a magnificent impact on a greenfield project. You will do this by joining the front lines of the engineering team as our first security-related specialist. You will be responsible for the security of both the product as well as the operations.  You will act as the security expert, consulting our engineering team, to help us evaluate, design, implement and operationalize, critical security processes so that our systems and data (and those our customers entrust to us) are protected 24/7/365. This will ultimately help us land enterprise-class customers by achieving best of breed security. Come help us become the most secure company in the industry!