Jobs at Leap (leaphealth.com)

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

Drive enterprise sales for employer groups of 5,000+ by building relationships with brokers, TPAs, PBMs and other partners, managing pipeline, presenting proposals, and closing deals to meet quota and grow revenue.

The Partnership Manager will activate new partners, integrate Leap's services into workflows, and manage relations to drive growth and revenue impact.

Lead design and operation of specialty benefits programs that steer specialty drug and infusion care to Leap. Define program rules, translate client needs into product and partner requirements, select and manage vendor partners, establish operational workflows and SLAs, own live execution and performance metrics, and enable Sales and Client Success with value propositions and TAM segmentation.

Lead enrollment strategy for a portfolio of large employer and health-plan clients: diagnose engagement gaps using data, design and run client-specific activation plans, influence stakeholders, coordinate cross-functional execution, and build the Enrollment Marketing function and playbooks to scale enrollment and activation.

Build and run Leap's QAPI program to measure and improve clinical quality across partner networks. Own vetting, credentialing, and oversight of infusion, pharmacy, and nursing partners. Create dashboards, monitor safety trends, lead RCA and corrective actions, deliver monthly quality reporting, and serve as the clinical quality gate for network expansion and onboarding.

Lead Leap's engineering function: hire and scale a high-performing team, own the technical roadmap and architecture, build AI-native data and production ML systems (LLMs/agents), and deliver correct, auditable healthcare workflows for drug identity, causal attribution, and intervention automation.

Build and maintain outcomes measurement across adherence, safety, PROs, and disease-specific clinical measures for specialty infusion. Define metrics, data sources, and methodologies; implement safety surveillance, adherence monitoring, and PRO capture; analyze outcomes and produce evidence packages for employers, payers, and manufacturer partners.

Lead and scale Leap's external partner ecosystem across manufacturers, specialty pharmacy/distribution, and infusion providers. Develop acquisition-cost and manufacturer-value strategies, manage manufacturer and distributor relationships, grow and oversee the Leap Transparency Network, and lead a small cross-functional team to align commercial model, contracting, and network performance with employer savings goals.