2 weeks ago
This role will be part of our Taxonomy team, within the Data Science and Analytics organization under Live Person’s Chief Scientist. This person's job would be to create and manage taxonomies and ontologies for classifying messages and events in conversational commerce. These classifications will include, but not be limited to, intents, entities, dialog acts and their relationships to business objectives, agent workflows, customer service and problem resolution. These conceptual frameworks will be an anchor point for product strategy, ML modeling, bot and automation technology, and analytics and reporting. The right candidate will combine data-driven and foundational approaches to deliver an understanding that is faithful to how people use our systems today, but also helps us identify key undeserved intents. This is a unique and wide-ranging problem, so we are looking for a senior candidate who is capable of working to define deliverables, shape outcomes and lead teams toward successful results. The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver huge impact.