Jobs at LivePerson

47

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.   We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

We are looking for a dedicated, ambitious and self-driven On-Site Technical Account Manager that will work out of our customers’ location.  As an On-Site Technical Account Manager, you will work closely with your designated customer, build relationships with the different stakeholders and technical teams, partner on different initiatives and help to achieve technical goals and overcome various technical challenges.

As the Sr. TPM Data Science and Machine Learning you will define and manage a program structure for research and development within the LivePerson science organization. This is an opportunity to work with highly skilled researchers and scientists to explore and develop cutting edge solutions that enable consumers to experience a more connected and productive relationship with the brands that they frequent across multiple channels.

You can operate in a fast paced, dynamic environment. You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help). You believe data-led decision making is the norm. You see feedback or failure as motivation to learn and to grow. You relate to our core principles and want to work with experts in their respective fields.

Looking for a software engineer who will have the opportunity to work with cutting-edge technologies for the future generation of natural language understanding and generation. As a software engineer, you will help to build, use, and integrate with the machine learning systems to solve NLU/NLP/NLG problems.

Your core responsibility is to work with our Brands to understand their business goals, analyze the underlying data that can help reach those goals, assessing and prioritizing use cases that can be automated, and laying out the automation vision and roadmap. To do this, you’ll work with Brands, Partners, and internal stakeholders including Solution Directors who own the account relationship as well as design and development. You’ll also be involved in pre-sale opportunities where you help lay out a vision for how conversation automation could drive results for the Brand. You’ll continue to advise on automations that have already launched, including helping to adjust roadmaps based on new information or helping to make sense of data trends observed in our automations. This is a role that can be a jack-of-many-trades, which should excite you.

The Compensation Analyst is a 6 month contractor role with potential for full hire. You will assist in the overall function of the Compensation team of LivePerson. In this role, you will report to and work closely with the Senior Analyst in the Compensation team, and provide support in the building and operationalization of various compensation programs and initiatives.

Own the design and implementation of significant portions of the product development, and serve as a leader and mentor for other engineers in their areas of work.  Help set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.  Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.  Be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.   We are an innovative, intent-driven company that believes in building

LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  We are an innovative, intent-driven company that believes in building

The successful talent acquisition partner will have full lifecycle technical recruiting expertise supporting technology software industries. You’ll support and influence our leaders and be energized to deliver and thrive within some ambiguity. Ultimately, you will ensure we attract and hire the most qualified candidates who cover our hiring needs, meet our long-term objectives and add to our company culture.

Structure and negotiate complex SaaS commercial transactions, working directly with the company's customers and channel distribution partners. Partner closely with our sales team and stakeholders across departments to achieve the company's revenue goals. Become involved in other day-to-day legal matters of importance to the growth of our business. Work on a wide range of topics including, marketing, data privacy and protection, corporate governance, and new product launches. Monitor and address relevant industry regulations to serve as an internal resource on topics of importance to our business.

Prepare and reconcile monthly closing workpapers  (ie. bank recs, fixed assets, prepayments, accruals). Prepare and record monthly journal entries. Preform monthly analysis on high risk vendors and accounts payable subledger. Become an integral part of the shorting the monthly closing process time. Prepare financial statements for domestic and foreign subsidiary entities. Ability to take on special projects and other day to day bookkeeping. Participate in the implementation and optimization of various new systems and processes.

Reporting into the VP, Expert Engineering, this role will own driving and enhancing our enablement system that spans sales, operations, conversational design, and bot building. The Global Enablement Lead will work with SMEs across the company and manage a team to deliver against shared goals. The Expert Engineering department reports directly into the Founder/CEO and brings a bias towards action, relentless improvement, and human centered design approach to work.

Reporting into the VP, Expert Engineering, this role will own driving and enhancing our enablement system that spans sales, operations, conversational design, and bot building. The Global Enablement Lead will work with SMEs across the company and manage a team to deliver against shared goals. The Expert Engineering department reports directly into the Founder/CEO and brings a bias towards action, relentless improvement, and human centered design approach to work.

Be the senior technical focal point of customer issues raised by the 2nd level. Own and work on assigned cases and responsible to resolve issues raised within SLAs. Interact with LivePerson’s customers, while being the support liaison between the customer, Product Management, R&D, and various Business units to solve the issues at hand. Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods. Analyze recurring issues and put processes and requirements for tools to better support our customers. Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations. This position might require traveling, overtime, and on-call duty 24/7.

Provide world-class, first contact technical support and on-boarding assistance to international clients through online messaging. Diagnosis and resolution of routine customer inquiries. Accurately assess the severity of client’s business disruptions during crisis scenarios. Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency. Apply LivePerson's suite of products and solutions to achieve customer objectives and align with LivePerson's revenue growth goals. Work with, and define automation procedures and tools during the day-to-day operations. Management of customer interaction with professionalism.

We are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges.

We are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges.

LivePerson is currently seeking a Solutions Architect (SA) to join our team. The SA serves as a key role within the Field organization as well with our Enterprise Accounts. This is a strategic role that bridges LivePerson Product team, Field organization and Customers and is a trusted advisor to our key customers who understand their business and best practices, as well to our CS account teams, working toward generating and executing strategic account plans.

We’re looking for an experienced and passionate Information Security professional, to help drive organization wide security processes such as Architecture design, Risk Assessment, Mitigation Planning, Compliance with security standards, Audits and Customer Security operations.

Designing and building modern, flexible NLU pipelines and services. Delivering deep-learning based algorithms at scale. Bringing NLP/NLU research to life within production systems. Creating durable, flexible scientific deployment and experimentation capabilities. Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets, and deliver these methods to production services. Work on challenging unsupervised and semi-supervised problems related to intent and dialog management, and create pipelines to accelerate and scale this effort.

Assist with the customers’ technical requests and take care of any technical issues, responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation. Build strong customer relationships, including key customer stakeholders and sponsors. Always strive to provide an exceptional customer experience. Manage customer expectations and lead them to customer satisfaction. Make sure all deliverables are on time, adhere to the highest quality standards and fulfill customers’ requirements. Keep track of key account support metrics. Attend weekly meetings and quarterly reviews.

Integrate and maintain state-of-the art infrastructure for Machine Learning Operations (MLOps), including training pipeline management, model deployment and model serving. Experience with Google KubeFlow and JupyterHub a plus. Experience with GPU training and inference also a plus. Manage on-prem, cloud (AWS or GCP) and hybrid services. Develop tools to improve efficiency and quality of system maintenance and operations. Design and Deploy Automation of Container Applications using Kubernetes and Docker. Document Deployment Processes, Services and Environments. Work with Developers/QA to build and validate containerized applications. Design, develop and implement software that improves the stability, scalability, availability, and latency of the storage platform . Build effective monitoring systems to keep track of the health of our systems, and alert us to take action before incident situations.

We are seeking a Global Head of AI Partner Ecosystem to scale and manage the success we are having distributing our solutions through partners; providing professional services through these partners; and embedding LivePerson solutions into popular marketing, customer care, and internal IT technologies. Key partners include major systems integrators, business process outsourcers, and software companies. Our platform is also pre-integrated with popular consumer experiences including SMS, Facebook Messenger, WhatsApp, and Apple Business Chat. 

LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  We are an innovative, intent-driven company that believes in building

As LivePerson’s Head of Product Marketing you will lead a team of product marketing managers, serving as the subject matter experts on  LivePerson solutions and how they solve key business problems across target vertical. This position and the team will closely work with sales, product, and marketing teams to develop content, tools, resources, and programs to drive adoption of LivePerson’s conversational solutions. This is a results-focused role and you will be responsible for closely measuring the impact of marketing programs and how they drive product and revenue growth.

Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance. Design REST based API for backend services. Evaluate open source tools and frameworks. Development of technical specifications and documentation.

The Payroll Specialist assists in the overall functioning of the payroll department. This individual works closely with the Director, Global Payroll, and the Accounting and Finance team in employee payroll related functions.

Be responsible for the P&L performance of your account with key KPIs achieving a 55% margin on your account and 50% automation containment. Make recommendations for optimizing the performance of operations and bots for your account. Create playbooks and optimization plans with measurable KPIs and timelines and manage their execution. Be accountable for the growth the account strategically that meets both LivePerson and client goals. Assist the global salesforce through out the complete sales cycle of identifying, qualifying, building and articulating Return on Investment models, preparing quality presentations and ultimately winning gain share opportunities. Create and deliver contracts and statements of work to both existing and prospective customers and labor partners. Detailed knowledge and proven, high achievement of large outsourcing solution selling to corporate organizations.

Own the design and implementation of significant portions of the product development, and serve as a leader and mentor for other engineers in their areas of work.  Help set the features, architecture, and best practices of the team, and have significant influence on our overall strategy. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.  Create a reliable, scalable, and high performance service requiring exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems.  Be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making software achieve its operational goals.

Take ownership of data analysis activities to translate requirements into data-driven applications and data visualisation solutions (e.g. reporting and dashboards). Responsible for data transformation, analysis, and visualisation.

Design effective, innovative, and delightful conversational experiences using user-centric design methodologies. Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap. Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form. Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns. Define the intent portfolio for natural language understanding and how it maps in to conversation designs. Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps. Write copy suitable for automated conversations in the messaging medium.

Attend discovery, due diligence, transformation scoping workshops to align with Clients on their key goals and strategic transformation objectives for messaging. Conduct analysis into existing customer interaction processes that will uncover pain points and opportunities for messaging and partial/full automation with a view to improve the customer experience. Prioritise customer intents and create dialogue flows to build automated and human conversations between the Client and their end customers. Conduct research to understand customer journeys for further evaluation. Map operational as-is processes and customer/agent journeys on the Clients touchpoints. Create transformation roadmaps.

Help guide our overall strategy through design, prototyping, and market research. Manage a Python-Flask backend, with FireStore DB. Develop API connections for a react front-end. Work in tandem with the rest of the conversational AI team's findings and rapid developments. Document code base for others to leverage later. Balance speed and quality, with a focus on tangible results.

Help develop and Integrate React-JS frontend with FireStore backend. Be an integral part of conversational recruiting team. Help manage a FireStore DB and develop scalable schema for it. Help build API connections with router + front-end. Work in tandem with the rest of the conversational AI team's findings and rapid developments. Balance speed and quality, with a focus on tangible results.

Design  - develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.    Deployment – setup, develop, configure and test all technical assets according the the scope and timelines of the customers project plan and program requirements.  Responsible for LE Tag and taglet code development. Development  -- work with LivePerson product and R&D groups to create feature extensions for our brands. Product Extensions – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.   Extensive Technical Product Expertise - on the suite of LivePerson solutions and capabilities acting as a SME on all LivePerson technical solutions and offerings.

We are currently seeking an experienced professional to join our Platform Extensions & FaaS team as a Senior Product Manager. You will team up with a group of experienced Software Development experts, and together you will build the strategic solution for integrating social networks brand-specific conversations into LiveEngage platform for further servicing and monitoring. This role provides an opportunity to enter a fast-growing organization and shape the future of LivePerson.

Design, build, and test pipelines and platforms to streamline the development of Natural Language related ML models for language understanding and analysis, tools for profiling and monitoring training and scoring processes, hyper-parameter tuning, model versioning, testing and validation. Work together with data scientists to help test and integrate high quality machine learning models that scale to handle large volumes of data in real time and production grade scalable software. Work in an Agile/Scrum environment to deliver high quality software for real world problems.

Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets. Work on challenging unsupervised and semi-supervised problems related to intent and dialog management. Proposing and executing research efforts integrated with production systems. Designing and building a modern, flexible NLU pipeline. Developing measurement strategy, control methodology, and experimental design.

This role will be part of our Taxonomy team, within the Data Science and Analytics organization under Live Person’s Chief Scientist. This person's job would be to create and manage taxonomies and ontologies for classifying messages and events in conversational commerce. These classifications will include, but not be limited to, intents, entities, dialog acts and their relationships to business objectives, agent workflows, customer service and problem resolution. These conceptual frameworks will be an anchor point for product strategy, ML modeling, bot and automation technology, and analytics and reporting.  The right candidate will combine data-driven and foundational approaches to deliver an understanding that is faithful to how people use our systems today, but also helps us identify key undeserved intents. This is a unique and wide-ranging problem, so we are looking for a senior candidate who is capable of working to define deliverables, shape outcomes and lead teams toward successful results. The candidate must be able to thrive in a flat, fast-moving environment that relies on lightweight processes to deliver huge impact.

Build high throughput, low latency microservices. Solve hard engineering problems around large scale data processing and computation. Work with cutting edge technologies like Kafka, Cassandra, ElasticSearch, Spark etc. to solve interesting ML, data and analytics problems. Design and develop high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance. Define, design and build an internal and customer facing experimentation platform to measure and evaluate machine learning/NLP models. 

LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.   We are an innovative, intent-driven company that believes in building

Build and own a Capacity Planning and Workforce Management capability to support both large scale data initiatives and smaller specialized initiatives with a global footprint. Create, maintain, and manage Capacity Planning systems and processes that can adapt to dynamic product changes. Accurately forecast work volume, staffing levels, and resourcing need to enable operations teams to achieve strategic goals and optimize operations outcomes. Analyze historical trends and provide business recommendations and inputs to enhance and improve the Capacity Planning and Workforce Management cycle. Establish and own end-to-end detailed tracking and control processes for headcount, capacity, and budget management across complex global operations. Mitigate capacity risks and provide capacity levers by managing dependencies across multiple operating units and sites.

Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance. Design complex high performance backend services using NodeJS. Development of technical specifications and documentation. Debug production issues and help maintain existing code. Participate in on-call rotations. Work with Bots & Automation team in building next generation bot runtime platform.

Assist with the customers’ technical requests and take care of any technical issues, responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation. Build strong customer relationships, including key customer stakeholders and sponsors. Always strive to provide an exceptional customer experience. Manage customer expectations and lead them to customer satisfaction. Make sure all deliverables are on time, adhere to the highest quality standards and fulfill customers’ requirements. Keep track of key account support metrics. Attend weekly meetings and quarterly reviews. Take initiatives in identifying growth opportunities.

Overall, you will have a broad range of responsibilities, including management of complex technology transactions, partnerships and strategic agreements, providing strategic legal advice and business counsel, and involvement in product counseling (including AI/data science), compliance, data privacy, security and other technological initiatives. As one of LivePerson’s subject matter experts, you will collaborate with business partners across the company to accelerate key business initiatives.