Jobs at MaintainX

Own the technical vision and architecture for an AI platform of agents, skills, and tools. Scale retrieval/knowledge systems, build developer experience, orchestration, observability, and evaluation/feedback loops. Align cross-division engineering strategy and drive platform adoption.

Own the generation layer of Document Intelligence by designing prompts, schemas, validators, multimodal context pipelines, and quality evaluations. Build production LLM features that transform video, audio, PDFs, images, OCR, transcripts, and keyframes into validated maintenance entities. Balance model quality, cost, and latency, monitor regressions, and collaborate with processing and domain engineering teams.

Lead end-to-end product design for AI-powered experiences across web and mobile. Simplify complex workflows for frontline users, translate ambiguous AI concepts into testable solutions, contribute to scalable design systems, present design rationale, incorporate feedback, and partner closely with product and engineering teams. The role requires strong visual and interaction design, systems thinking, storytelling, and experience designing AI features such as natural language interfaces, agents, and predictive insights for B2B SaaS or enterprise products.

Lead a team of 4–6 product designers to deliver high-quality web and mobile B2B SaaS experiences. Set design direction, align with Product and Engineering, raise craft standards, hire and develop designers, and adopt AI tools to accelerate design work.

Own a mid-market customer portfolio from post-sale handoff through renewal and expansion. Build strong client relationships, identify growth opportunities, conduct product demonstrations and quarterly business reviews, manage proposals and follow-ups, and accurately forecast expansion revenue. The role requires navigating complex B2B sales cycles, managing multiple stakeholders, documenting customer activity, and using sales technologies including Salesforce, Outreach, and ZoomInfo.

Leads an Emerging Account Management team by coaching and mentoring account managers, managing hiring and performance, improving sales processes, overseeing forecasting, expanding outbound programs, and reporting on team performance. The role requires sales leadership experience in SaaS or B2B organizations, strong analytical and communication skills, and daily English communication with customers in primarily US and English-speaking Canadian markets.

Lead a team of Mid-Market Account Executives through coaching, mentoring, hiring, performance management, pipeline reviews, forecasting, and customer call support. Establish performance expectations, improve sales processes, expand outbound programs, remove operational obstacles, and provide reporting on team performance and strategic initiatives. The role requires sales leadership experience in SaaS or B2B organizations, strong analytical skills, and a track record of developing high-performing representatives.

Design, build, and operate scalable backend services and internal APIs for an AI platform. Integrate LLMs and AI tools into production workflows, ensure platform reliability via observability and incident response, optimize AI runtime performance and cost, and contribute to shared infra like CI/CD and deployments.

Full-cycle enterprise account director responsible for new logo acquisition and quota attainment. Prospect, nurture warm leads, run discovery and demos, close deals, forecast revenue, and manage multiple opportunities using CRM and sales engagement tools. Maintain organization, accuracy in forecasting, and continuous improvement while working in a fast-paced startup environment.

Build and maintain secure, compliant cloud infrastructure in AWS GovCloud for federal customers. Support FedRAMP ATO efforts, implement IaC (Terraform), manage CI/CD pipelines, automate compliance checks, enforce configuration baselines, and collaborate with Security, Engineering, and GRC to remediate findings and maintain authorization.

Lead and grow the South East enterprise sales team for a SaaS maintenance platform: set strategy, hire and mentor reps, close high-value accounts, align with cross-functional teams, analyze market trends, and provide sales forecasting and reporting to senior management.