Jobs at Meriplex Communications

Serve as senior technical escalation for TAC, lead advanced troubleshooting and incident response, mentor and onboard technicians, monitor SLAs and ticket queues, maintain documentation and KB articles, drive process improvements, and collaborate cross-functionally to support service delivery and customer success.

Provide Level 2 technical support via TAC ticketing: advanced Active Directory and Microsoft 365 account/GPO support, VPN and VMware troubleshooting, server/SAN/storage administration, basic firewall and MFA support, Azure subscription troubleshooting, Exchange and spam solution administration, wireless and backup solutions management, and on-site equipment installations.

Provide day-to-day network administration and troubleshooting for customers, maintain systems and monitoring tools, perform layer 1-3 connectivity diagnostics, support circuit activations and managed services onboarding, document issues and create internal articles, and offer technical support to internal staff and external customers.

The Systems Analyst provides Level 1 IT support, troubleshoots technical issues, manages user accounts, and maintains customer satisfaction through effective communication.