Motion (Creative Analytics) Benefits Overview

Build repeatable AI product packages that drive customer adoption from initial use to team-wide deployment. Partner with Product, Engineering, and Customer Success to solve technical blockers, translate customer needs into use cases, support Motion’s internal marketing team, and help influencers adopt Runneth. The role combines customer relationship management, marketing knowledge, hands-on AI building, technical problem-solving, and evolving customer success ownership.

Build and own AI-powered product features across Motion’s platform, agentic harness, and customer-facing Runneth product. Responsibilities include understanding user problems, making architectural decisions, shipping rapidly to production, owning significant initiatives, improving systems across the stack, and resolving blockers in a high-ownership environment. The role is an individual contributor position suited to a technical founder or early engineer who has personally built and shipped startup products.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.