Jobs at Muck Rack

Manage and coach an Enterprise account executive team to hit team quota. Oversee pipeline, forecasting, hiring, training, and deal support. Drive sales processes, forecast accuracy, pipeline generation, and team skill development using CRM and sales tools while participating in strategy and closing deals as needed.

Drive expansion revenue within existing SMB and Mid-Market accounts by identifying and closing cross-sell and upsell opportunities. Build and manage an expansion pipeline, prospect into accounts, forecast bookings, and collaborate with Customer Success and cross-functional teams to increase customer lifetime value and meet revenue targets.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

Drive enterprise revenue for media intelligence by building and closing a pipeline of large enterprise accounts. Lead complex, consultative sales cycles with PR, communications, and insights buyers. Serve as subject matter expert, influence GTM strategy with Product and Marketing, and partner with Customer Success for account transitions, expansion, and retention to meet quota and growth targets.

The Vice President of Sales will lead and develop a multi-layered sales organization, drive new business revenue, and enhance operational standards in a B2B SaaS environment.

The Customer Success Manager will drive customer retention and satisfaction for enterprise agency clients, managing the full customer lifecycle and identifying expansion opportunities.

Support delivery of communications measurement projects by collecting and QAing data, analyzing media coverage to identify trends, and contributing to client reports and presentations. Use AI tools to aid research while validating outputs, coordinate project deliverables, and collaborate across teams. Participate in onboarding, learning, and thought leadership support.

Provide customer-facing operational support for press release distribution and newsroom publishing on Muck Racks platform: troubleshoot formatting, scheduling, and delivery; monitor release status; escalate technical issues; maintain documentation; and collaborate with Support, Success, Product, and Engineering to ensure timely, accurate distributions and high customer satisfaction.

Drive driver-based financial models, scenario analyses, and KPI reporting to support planning, forecasting, and strategic decisions. Own Pigment planning infrastructure, partner on expense management, automate reporting with Sheets/Looker, collaborate cross-functionally, and deliver executive-ready insights and ad-hoc analyses to support growth and efficiency.

The Outbound SDR will generate opportunities through outbound outreach, maintain CRM hygiene, and collaborate with sales and marketing teams to drive pipeline growth, maintaining a focus on productivity and strategic prospecting.

The Director of Growth will lead Muck Rack's SEO strategy, optimize website performance, drive conversion rates, and scale organic growth efforts for revenue generation.

Drive expansion revenue within existing enterprise accounts by identifying and closing cross-sell and upsell opportunities. Prospect into the installed base, own pipeline and forecasting, collaborate with Customer Success and cross-functional teams, and sell across Muck Rack’s product suite to increase customer lifetime value.