Nihon Kohden America Benefits Overview

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Provide clinical customer support and lead implementations of Nihon Kohden patient monitoring systems, develop and deliver training/support plans, troubleshoot clinical/monitoring issues, maintain nursing licensure, and travel frequently to customer sites to ensure successful deployments and ongoing support.