Customer Support Administrator
1 day ago
The Nintex Customer Support team is a tight knit group that works with each other in a fast paced environment that focus on solving complex and challenging issues to provide excellent support for our customers. We are adding a new role: The Customer Support Administrator (CSA) who will manage the incoming case triage and case assignment process for the America’s team. They will provide quick responses and perform customer follow-up, monitor support queues, and overall Service Level compliance. The CSA will have a constant sense of urgency, be detailed, action oriented, and a great communicator with a natural sense of customer empathy and someone who gets high personal satisfaction from seeing issues all the way through to closure to a customer’s ultimate satisfaction.