Jobs at Novara Software, LLC

The Associate Client Success Manager supports customer success initiatives, executes lifecycle programs, monitors customer engagement, and ensures effective onboarding and adoption strategies.

The Technical Support Specialist provides customer support via multiple channels, troubleshooting issues, documenting interactions, and ensuring customer satisfaction. They work with Tier 2 support for escalations and contribute to improvement efforts.

The Client Implementation Associate leads customer implementations of Novara solutions, ensuring timely delivery and alignment with business outcomes while fostering strong client relationships and managing project risks.

The Product Manager for Contractor Management defines product strategy, prioritizes the roadmap, collaborates with marketing and sales, and ensures business outcomes align with company goals.

The Customer Marketing Manager drives customer marketing programs, focusing on lifecycle communications and customer advocacy to enhance product adoption and retention. Responsibilities include managing email communications, developing engagement programs, and tracking marketing KPIs alongside collaboration with Customer Success and Sales teams. This role requires strong copywriting skills and experience with customer advocacy platforms.