Jobs at Outreach

Own corporate FP&A forecasting, consolidations, cash flow planning, reporting, and financial modeling. Partner with Accounting and cross-functional leaders to analyze variances, improve forecast accuracy, support executive and Board reporting, and guide resource allocation. The role also enhances planning processes, automation, and models covering stock-based compensation, capital expenditures, collections, share count, and long-range planning.

Design product experiences for Outreach’s AI-powered sales execution platform, focusing on conversational intelligence. Responsibilities include creating information architectures, user flows, interaction models, prototypes, and polished UI designs; shaping product vision and roadmaps; conducting customer research and usability studies; extending design systems; collaborating with Product, Engineering, Marketing, and leadership; and advancing AI-enabled design tools and processes.

Owns complex, executive-visible customer escalations and leads Outreach’s Red Account and Incident Management programs. Coordinates Product, Engineering, Support, Customer Success, Sales, and Operations through critical incidents, driving clear ownership, communication, mitigation, post-mortems, and long-term risk reduction. The role develops scalable processes, facilitates high-pressure decisions, delivers executive reporting, and converts recurring escalation themes into durable supportability and product improvements.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.

Serve as primary People partner for Product, Design, Engineering, Security, and Support leaders. Advise on org design, workforce planning, talent strategy, and employee relations. Lead and develop two distributed Senior People Business Partners. Drive HR programs (performance, promotions, engagement), provide manager coaching, run investigations, deliver data-driven org insights, and enable change during scale across international teams.

Lead and deliver cross-functional, cloud-first business systems programs. Drive scope, schedules, risks, and stakeholder alignment; translate ambiguous business goals into technical requirements; improve processes and integrations (particularly GTM/Salesforce and quote-to-cash); assess architecture and data impacts; and ensure scalable, cross-team delivery.

The role involves developing AI systems for processing voice data, optimizing ML workflows, and collaborating on ML and LLM solutions.

Lead product strategy and execution for conversation intelligence, voice, and dialing. Deliver AI-native experiences, ship AI/ML features, run discovery with customers, and manage a team of product managers to drive real-time coaching, deal acceleration, and leader-facing analytics across a B2B SaaS revenue platform.

Own the full sales lifecycle for net-new enterprise accounts, from prospecting and discovery through solution demonstrations, negotiation, closing, scoping, and handoff. Build territory and account plans, generate pipeline, forecast accurately, apply MEDDPICC, and sell complex AI-powered SaaS solutions to executive stakeholders. Manage nine- to twelve-month sales cycles and $200,000–$500,000 contracts while partnering with solutions consultants, finance, professional services, and account management.

Manage marketing technology systems, execute Marketo and email campaigns, maintain data quality, support segmentation and list management, generate campaign reports and dashboards, document processes, troubleshoot integrations, and assist with privacy compliance. The role collaborates across marketing, sales, and revenue teams while applying AI and automation to improve campaign execution, quality assurance, reporting, and operational efficiency.

Own the global partner marketing strategy and annual plan, develop joint campaigns with technology, channel, and SI partners, manage MDF and budgets, coordinate events and webinars, create co-branded content and enablement, adapt programs across North America and EMEA, and measure partner-sourced pipeline, revenue, and ROI.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Own go-to-market strategy and execution for Commercial and Mid-Market segments. Develop segment positioning, ABM programs, integrated campaigns, and field engagement initiatives that drive pipeline and revenue. Partner with sales, product marketing, revenue operations, and marketing teams to align priorities, personalize buyer experiences, measure outcomes, and optimize campaigns using AI, automation, and data.

Own go-to-market strategy and execution for Outreach’s Global Strategic segment. Develop segment positioning, ABM programs, target account strategies, integrated campaigns, and personalized buying experiences. Partner with sales, product marketing, field marketing, and revenue operations to accelerate pipeline and revenue. Measure and optimize campaign performance using data, AI, and automation while delivering segment insights and resources to field teams.

Lead post-sales operations and programs to drive customer retention, adoption, renewal forecasting, and expansion. Design AI-driven processes and agentic workflows (including Claude), run renewal forecast cadence, build digital/tech-touch strategies, turn health-scoring and customer data into action, and partner with CS, Product, and Revenue leadership. Manage and grow a team while measuring impact and improving customer lifecycle outcomes.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Lead cross-functional development and execution of data-driven paid campaigns across PPC, social, display, video, and CTV. Manage channel experiments, budgets ($5M-8M), agency partners, and in-platform execution. Optimize performance using analytics and AI tools, build audience segmentation and ABM tactics, and report on spend, ROAS, and pipeline to drive scalable revenue growth.

Own global growth marketing strategy and execution across demand generation, ABM, expansion, web and digital channels. Drive pipeline, bookings, and efficiency metrics; build and lead a high-performing team; partner with sales and RevOps to optimize attribution, forecasting, and revenue outcomes.

Lead structured value discovery in mid-to-late enterprise pursuits, build rigorous data-backed ROI models, present business cases to C-suite, and scale value-selling through repeatable assets, mentoring, and cross-functional enablement to drive adoption, renewals, and expansion.