Outreach

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Director / Senior Director of Sales Enablement to build out a world-class sales enablement program an organization responsible for equipping our sales development, sales and customer success teams with the right skills, knowledge, process and enablement tools to maximize sales growth and customer success. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

As the Manager of Customer Success, Emerging Accounts you will lead and manage a team of Customer Success Managers (CSMs) who are focused on driving customer success by delivering value to our customers. This is a demanding role that relies on a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. We expect you to lead by example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead customer engagement efforts. In addition, you will collaborate with other managers and functional areas to ensure that we are providing outstanding value to our customers.

The Senior Director of Professional Services and Training is responsible for managing the team of Project Managers, Consultants, Trainers and Curriculum Developers that work with our customers to understand, implement and optimize the Outreach solution.

As an Inside Sales Representative (ISR), you will be responsible for overseeing the success plan for our Micro market segment, accounts with less than 50 employees. This will include managing deal cycles from discovery through close and strategizing with the Market Development Representatives who qualifies inbound leads and sets meetings for you. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As an ISR, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

We are looking for a resourceful, proactive, and detail oriented Executive Assistant for our Go-to-Market leaders. You will have several years experience supporting C-level executives with solid project management skills and adapt to changing priorities. You will be responsible for extensive calendar and travel management, as well as the creation of high level presentations and business correspondences. You are someone who makes it a point to know the business, what the executives' priorities are, and to always represent the executives as well as the organization in the absolute best professional light.

The mission of the Data Science team is to accelerate the success of our internal and external customers through trustworthy data analysis and experimentation. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering data products. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights.

You will be responsible for improving our information security operations program including working with other engineering teams to integrate security monitoring into their flows and processes. You must be comfortable working with cloud technologies and how to best leverage the security features provided by our cloud service provider or by choosing our own. In this role, you will be working with management, technical leaders and engineers, external auditors, and at times, directly with our customers.

The Manager of Sales Development is responsible for driving the results of a SDR team through recruiting, training, organizing, coordinating, measuring, coaching, problem solving, and leading. The manager executes company and department strategies and upholds standards to ensure that sales goals are met or exceeded. This role requires a self-starting, proactive, results-oriented sales management professional.

The Senior Product Designer role is a pivotal role that sets the aesthetic vision for the entire product, both for the core application and for how we integrate into other products. The person in this role will be given the responsibility (and elbow room) to take something that is highly functional, and beloved by our users, and take it to the next level. Our engineers are chomping at the bit to take your vision and make it reality.

We are looking to add an experienced, self-motivated FP&A Revenue Manager or Senior Financial Analyst who will be a vital member in Outreach’s financial planning processes and provide analytical support to help drive the company’s growth. We expect to find a candidate with excellent business acumen, strong analytical skills, and the ability to work cross-functionally with key executives and other stakeholders. The candidate will be the subject matter expert on SaaS revenue and all downstream impacts, including sales capacity planning, billing & collections, and sales operating expense analysis.

The Role We are looking for a highly motivated, results-oriented Staff Accountant to join our Finance organization to own end to end revenue accounting, cash and accounts. The primary focus of this position is to perform day to day accounting functions associated with revenue and A/R, help drive month end financial close, and implement process change within the accounting team. This position must have the ability to work both autonomously and in

Our Data Science Internship aims to provide top-notch PhD/MS students in ML related fields (e.g., Computer Science with ML specialization, Statistics, Econometrics, Marketing Science, Operations Research, and Operations Management) with our rich data and capability to run experiments fast. Specifically, there are some focused fields:Natural Language Processing. Applied Machine Learning / Data Mining with behavioral and time-series data.

This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success. This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component to our customer obsessed mission.

The Vice President of Business Development is responsible for leading the company’s strategic partnerships. Informed by a deep understanding of the technology and sales engagement landscape, she / he will have a keen understanding of Outreach’s competitive market and financial position. As an integral member of the leadership team, the VP of Business Development will work closely with the company’s COO to define and develop goals and objectives, along with the associated partnership strategy. 

The Role We are looking for a Software Engineering Manager to lead a team owning one of the key areas of Outreach:  Your Daily Adventures Will Include Manage, coach, and mentor a team of up to 15 total developers, including 2-5 lead developers and their direct reports Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities Define and track key performance

The Role As the Director of the Outreach Technical Program Manager team, you are a versatile leader who is constantly evaluating the state of product delivery and implementing best practices to make sure our software quality and solutions scale as our business grows. This is a pivotal role to develop a new TPM practice that is flexible and stage appropriate, an organization that hires and develops leadership talent, and makes a real impact

The Role We’re looking for a talented Senior Technical Recruiter to join Outreach as we continue to grow! This position will support the expanding technical hiring needs of our Seattle Office. This individual will be responsible for recruiting primarily technical and also some non-technical positions. This is a full lifecycle position that includes sourcing through closing responsibilities. It will primarily focus on filling Software Engineering

The Role As a member of the Technical Support Engineering Team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. Being a Technical Support Engineer will require you to come up to speed on the product quickly. You will work with customers to ensure they experience the full power of our tools, providing training/adoption and working across

The Role In this role your job is to create self-generated pipeline and close business in our Emerging Market segment (accounts with fewer than 200 employees). We are looking for candidates that have experiencing using Outreach to crush their numbers as an SDR or an AE. If you are an experienced closer looking for a job to build your consultative sales skills or a SDR hoping to move on to the next step in your sales career, the Emerging AE

The Role Does educating & training new sellers on how to succeed in their sales career drive you? Is being part of a growing team who collaboratively helps each other win and do right by our customers important to you? Does rallying a group of people to give and be their best give you goosebumps? Have you always wanted to create something new and bring your craziest ideas to life?   If so, we welcome you to apply to be a Sales Manager-Emerging

The Role Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our

Role We are looking for an experienced full-stack software engineer who can deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrives in a collaborative team environment. About the Team At the core of any sales organization is the ability to know what to do, when to do it, and who should be performing the activities that lead to successful

The Role Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 4 million calls with their prospects on our voice platform. The Voice Team is hiring software engineers to increase its momentum in this space. If you are interested in building out high availability voice communication systems with open source real-time communication software and commercial

The Role As the Manager of Client Engagement, SMB & MM Accounts you will lead and manage a team of CEMs who are focused on implementing Outreach and delivering value to customers in the first 60 days of their license. This is a demanding role that relies a mindset of customer-obsessed project management and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a

The Role The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for their Account Executive counterparts. This role manages the outbound campaigns of their sales pod, qualifying active buying interest, and identifying critical decision makers. The SDR will need to be able to articulate the Outreach value proposition. We are currently looking for new team members on both the Seattle and

The Role Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our

The Role Making and receiving voice calls are a key component of the Outreach product offering. Every month, Outreach customers complete more than 4 million calls with their prospects on our voice platform. The Voice Team is hiring software engineers to increase its momentum in this space. If you have experience building high availability voice communication systems with open source real-time communication software and commercial communications

The Role The Platform team at Outreach is responsible for the foundation on which all the other software that Outreach engineering teams build runs. That means we need to be empathetic to the needs of our co-workers in the performance of their jobs. It also means that we must be pretty focused on how our systems are performing according to our SLOs and SLIs. We have spent the last year transitioning much of our production infrastructure to run on

The Role Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our

The Role The Data Workflow team at Outreach owns the data and data workflows that drive the Outreach product itself. Their work drives revenue efficiency for our customers and innovates in the management and visualization of data. Our service performs more than 500 million inbound and outbound sync operations per day under an SLA that demands less than two minutes of latency. Front-End Engineers on the team own the way users interact with their

The Role Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our

The Role The Data Workflow team at Outreach owns the data and data workflows that drive the Outreach product itself. Their work drives revenue efficiency for our customers and innovates in the management and visualization of data. Our service performs more than 100 million inbound and outbound sync operations per day under an SLA that demands less than two minutes of latency. Full-Stack Engineers on the team own the way users interact with their

The Role We are searching for an Instructional Designer to help lead our customers to success. Our gritty Educational Services team provides vital product and Change Management education, allowing our customers to succeed. The Instructional Designer role at Outreach carries an incredible amount of responsibility. Your decisions and products will impact each and every customer. Internally, the Instructional Designer's impact will be felt company

The Role Outreach is a customer engagement workflow solution that helps customer-facing reps plan and execute strategies for how they interact with clients across the customer experience. Our unique value proposition really centers around our ability to help reps shortcut and eliminate repetitive tasks through automation and streamlined workflows, and show them how to be more successful. We help them plan and tackle their calls, emails,

The Role Outreach is growing and we are looking for a Chief People Officer who will be a member of our Executive team. As the Chief People Officer at Outreach you will report to our Chief Operating Officer. The Chief People Officer will be a critical and foundational component of the senior team, responsible for designing, building and maintaining the talent management and cultural practices for the enterprise. Outreach created the sales

The Role As a Client Engagement Manager on the Professional Services Team, you’ll have an opportunity to be the face of Outreach to new organizations who have just purchased our product. You’ll ensure a customer’s initial onboarding and setup are exceptional. You will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start crushing their KPIs. As a Client Engagement

The Role  You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must

Billing Manager will take over the post - invoicing responsibilities, reconciling Zuora to Salesforce regularly, managing the AR/Collections and cash apps function and allow for a better customer experience by setting up and performing controls, process, checks and reporting.

Specifically, this role will be expected to have a broad understanding of Salesforce automation capabilities, change management, user management, data models, and most importantly - providing the best experience for our end-users. We are looking for someone who passionately understands Salesforce, is committed to continuous improvement, is a very analytical and a creative problem solver with a bias for action and has a relentless focus on getting things done.

Building applications in a modern web stack. We primarily use Ruby on Rails on the back-end, though there are services written in Go, Node and Elixir. We have data stores built on Redis, MySQL, and S3. We are beginning to adopt GraphQL. We use CircleCI/Concourse for continuous integration. Our platform runs on AWS using Kubernetes. Work with back-end APIs from third parties to efficiently implement our features. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well tested code. Quickly become a strong contributor on the team.