Jobs at Outreach

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At Outreach, our product philosophy is to focus on what makes our end users, sales professionals, wildly successful. As a Director of Product Design at Outreach you’ll set the design direction for new products that leverage ML, AI and voice technology and be responsible for building a team that builds our future product line.  You’ll hire and directly manage a product design team to design and implement new products and meaningfully explore and iterate core product capabilities. You’re able to provide tactical execution and provide hands-on velocity as you build a team.  This is a role for a true craftsperson who is excited by the opportunity to enable fluid and connected experiences for Outreach users.

This is a brand new team that is being built now. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

We’re looking for an experienced senior data engineer who is passionate about building a modern analytics stack and scalable, resilient data pipelines. You will have a great opportunity to make an impact at a young and growing company and help Business Intelligence and Analytics team to evolve and mature our analytics, data science, and automation functions. If you are familiar with building environments to enable BI engineers and analysts, enjoy finding creative solutions to data problems, and enthusiastic about learning or improving your skills using best practices in data modeling and ETL/ELT process for delivering multi-dimensional datasets, we have interesting challenges for you. 

We are seeking experienced customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. This individual will work closely with customers, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and advanced support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

The role is responsible for leading go-to-market initiatives that drive awareness and adoption of new features and products. You will also be responsible for organizing our product positioning & messaging, for clearly communicating the value proposition throughout the company, and for enabling our Sales and Customer Success teams to successfully spread our message. Storytelling is central to this role and everything you do will tell narratives that win the hearts and minds of salespeople!

The role is responsible for leading go-to-market initiatives that drive awareness and adoption of new features and products. You will also be responsible for organizing our product positioning & messaging, for clearly communicating the value proposition throughout the company, and for enabling our Sales and Customer Success teams to successfully spread our message. Storytelling is central to this role and everything you do will tell narratives that win the hearts and minds of salespeople!

The Manager of Sales Development is responsible for driving the results of a SDR team through recruiting, training, organizing, coordinating, measuring, coaching, problem solving, and leading. The manager executes company and department strategies and upholds standards to ensure that sales goals are met or exceeded. This role requires a self-starting, proactive, results-oriented sales management professional.

We’re looking for a passionate, collaborative Community Manager and leader, with proven experience in community building and evangelism. The Community Manager will be responsible for two communities. They will grow and evolve a new community of sales professionals at Sales Hacker, and evangelize a new sales engagement discipline by overseeing The Peak - an Outreach user community.

As a member of the Customer Support Representative team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. You will be the initial point-of-contact for our customers through phone, email and chat. Our customers will look to you for answering basic support questions and you will work closely with the Technical Support Engineering team to resolve our customers’ issues. You will help our customers be as successful as possible by knowing how to use our product and addressing their issues quickly and effectively.

We are looking for a highly motivated, results-oriented Sales Compensation Analyst to join our Finance organization. As a Sales Compensation Analyst you will be responsible for the calculation and administration of our incentive compensation programs across all departments within our sales organization. You are a highly analytical by nature with an eye for process improvement and exceptional attention to detail. You will work with the Sales Compensation team to identify additional insights into the data and trends and help to provide guidance and recommendations to Sales Leadership and Finance.

We’re looking for a strategic and energetic Workplace leader to build a regional workplace team, manage the build-out and operations of multiple offices, develop and execute on a real estate strategy, manage budgets and create an awesome end-user experience for our employees.

As a Sr. Solutions Architect you will partner with the Director of Solutions Architecture, Outreach AEs, and RVPs to ensure a proper implementation methodology is pitched, scoped and executed with customers. In doing so, you will drive revenue for the company by managing compelling SOWs and proposals that clearly outline how a customer will implement and manage Outreach after purchase. You will conduct product presentations, assess business requirements and create compelling proposals on how customers will change mananage, integrate the Outreach platform and ultimately train their teams. 

1. Partner across the organization to drive extensibility at the UI level and externalize internal functionality as APIs. 2. Build a strategy around how we ingest data and how we process it to build knowledge assets. 3. Understand deeply the needs and motivations of developers and create SDKs, tools and content and events to engage them. 4. Over time develop monetization models that drive a win-win with ISVs and Outreach.

Own the user experience and information architecture vision & strategy for Outreach products. Provide guidance, creative direction, and career mentorship to the product design team. Ensure appropriate and actionable User Research is being conducted across all phases of the product development cycle. Recruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leaders. Build out practices, rituals and culture within Product Design in context of broader product development teams. Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findings. Own the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams. Build long term strategies around mobile design/experience.

The Vice President of Business Development is responsible for leading the company’s strategic partnerships. Informed by a deep understanding of the technology and sales engagement landscape, she / he will have a keen understanding of Outreach’s competitive market and financial position. As an integral member of the leadership team, the VP of Business Development will work closely with the company’s COO to define and develop goals and objectives, along with the associated partnership strategy. 

The mission of the Data Platform team is to utilize trustworthy data analysis and experimentation to build new product features, build an efficient event pipeline for third party applications, and help others in the company use data effectively. The team consists of a group of senior engineers who are passionate about building platforms. Many of the day to day tasks will involve working closely with:

As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle.

Making and receiving voice calls are a key component of the Outreach product offering. While a lot of telecommunication problems are “solved” in the realm of PBX software, our customers need more. Outreach customers complete many calls with their prospects on our voice platform on a daily basis. The Voice Team is hiring software engineers to increase the momentum in this space. If you have experience in building high availability voice communication systems with open source real-time communication software and commercial communications platform APIs, we’d love to talk to you about this opportunity.

Making changes in our Ruby on Rails back-end and React and Typescript client to add necessary monitoring and telemetry data to get top-level feature health metrics. Developing new automated tests to ensure we are delivering high-quality software quickly. Developing end-to-end testing framework of our core features. Contributing to the evolution of our CI/CD pipeline. Developing and maintaining monitoring and alerting systems for our services. Working with the team to develop and document detailed test suites. Actively participating in requirement gathering and design reviews, to ensure Observability is a top priority through feature development. Assisting in gathering and analyzing test metrics and suggests improvements to the software development and testing processes.

The Devtooling team at Outreach is responsible for all the developer environment setups, CI/CD pipeline infrastructure, and tooling that supports that. Our fundamental mission is to empower all engineers to safely and efficiently deploy, build, and maintain new and existing services in a standard and repeatable manner. This means we have a focus around developer happiness while also building abstractions around our Infrastructure to remove some of the heavy lifting of how it works. This requires a very empathetic mind to relate to engineers of all walks, understand their needs, and do our best to meet them while also guiding toward best development practices. What this means is that we’re looking for someone willing to understand the pain of building code in a greenfield project and the confusion that comes with that. We’ll need people who understand that user experience is important even for internal tooling, with a focus on ease of discoverability of information. Outreach is planning to grow quickly into a more Service Oriented Architecture, so we’ll need to prioritize the biggest points of confusion and do our best to simplify and standardize those. 

The Recruiting Coordinator role at Outreach is a critical position that helps set the tone for the experience that we deliver to candidates and across our business. As a Recruiting Coordinator at Outreach, you’ll be an integral partner in driving recruiting workflows, building effective partnerships and participating in continuous improvement activities as we constantly evolve and optimize our operations. You’ll be responsible for creating an exceptional experience for every candidate and internal stakeholder who interacts with the Talent Acquisition team. 

Key goal of the Data Science team is to transform how sales reps operate by enabling personalized guided selling. This requires a scalable cost-efficient data and ML infrastructure. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering on this vision. You will be responsible for improving and scaling our data, ML, and experimentation infrastructure, delivering models and data-driven functionality, automating ML pipelines. You will serve as tech lead owning the outcomes of projects and initiatives, working with junior team members, collaborating with other engineering teams, and providing technical guidance.

Outreach is the leading sales engagement platform and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Onboarding Program Manager, Field Enablement to build out and deliver a world-class onboarding program to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact from day one. Your success will be measured by the overall business impact of our onboarding program, feedback from key stakeholders/participants, and deployment of a strategic, data-driven and at the same time empathetic approach.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Enablement Manager to build out a world-class field enablement program to equip our Professional Services & Training teams with the right skills, knowledge, process and tools to maximize implementation impact and project outcomes. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, quality of training and onboarding, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

Manage daily calendars and executive travel - solving complex scheduling situations in a collaborative and team-oriented manner. Communicate directly and on behalf of the CEO to both internal and external VIP stakeholders including customers, board members, executive staff and company-wide communications. Orchestrate meetings, events and activities into an executive leadership team rhythm that aligns with the CEO's most critical business priorities. Execute special projects and orchestrate events, effectively partnering with cross-functional teams and managing deadline pressures while providing proactive updates. Act as an effective barometer for incoming issues to determine levels of urgency and the appropriate courses of action in collaboration with other EA's and executive staff. Prioritize conflicting needs while handling matters expeditiously with proactive follow through. Build strong relationships to establish and maintain credibility, trust and confidence with executive staff and peers.

As a manager of the NLP Data Science team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering on this vision. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights and inform next steps. You will help grow the NLP team, own the outcomes of projects and initiatives, mentor and enable team members to be successful, collaborate with other teams including Data Science, Engineering, Product and Marketing.

As a Corporate Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's deal cycles from generation through to close, and it will include strategizing with the Sales Development Representatives and Solution Consultants assigned to that territory. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As a Corporate Account Executive, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

The ideal candidate is one who is interested in making a significant impact and excels in a fast-paced, high engagement environment with an extraordinary desire to innovate. This position provides excellent customer service and designs quality benefits plans. The administrator continually investigates new benefits programs, improves existing programs, and supervises and monitors benefits administration. 

The Vice President of Product Marketing is responsible for delivering world-class programs that drive revenue, increase renewals and sustain Outreach’s industry-leading customer adoption. We are searching for an exceptional leader to evolve our Product Marketing function as we rapidly launch new products and capabilities.

As a Practice Manager, this role will lead and manage a local team of Shared Services Consultants focused on deep product expertise. This is a demanding role that requires a project-management and partnership mindset with the ability to inspire and grow the team. Success in this role means leadership that drives incredible customer results, attainment of PS KPIs, leading to operational excellence and overall team development and advancement.

Protecting customer data and access to it, is at the core of building and retaining customer trust. How do you continue to secure customer data while providing more flexibility to customers to model their diverse access control and data-collaboration needs. As Outreach scales to meet the needs of our growing customer base, we simultaneously need to evolve our governance solution to empower customers to achieve just this. We are looking for a Software Engineering Manager to build out a team from the ground up, collaborate closely with Product and InfoSec teams in leading the team to conceptualize, design and deliver on this challenge. 

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Resource Coordinator to play an integral role in ensuring our projects are well planned, staffed on time and delivered with exceptional operational execution. Your success will be measured by the overall business impact of our coordination and planning for incoming projects, staffing accuracy, visible record-keeping and operational execution.

As a Program Manager on the Professional Services Team at Outreach, you’ll have an opportunity to be the face of the Company to our largest, strategic customers. You’ll ensure a customer’s program experience, onboarding and setup are exceptional. You will work with multiple teams within Outreach to ensure that large scale implementation programs are well-executed - owning the planning, coordination, risk management and executive alignment both within and outside the firm. Outreach is a fast-growing business and this role is pivotal to our continued success.

This role will support our sales team and professional services team in winning new business, especially the most complex, highest revenue, strategic deals. Using your SOW writing and proposal expertise, you’ll have the opportunity to work with teams across the business, crafting SOWs, proposals, services sales content and systems of scale for all of the contracts being routed through professional services. Success in this role means new revenue for the business, and improvements to deal quality and deal velocity.

We are looking for an experienced full-stack software engineer who can deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrives in a collaborative team environment.

Manage, coach, and mentor a fast growing team. Build a team culture of growth, impact and trust. Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities. Define and track key performance metrics for your team. Collaborate closely with recruiting to define job requirements, interview candidates, and build the team.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Analyst to provide trusted and timely insights that drive team productivity, scalability, revenue acceleration, and project effectiveness. Your success will be measured by your ability to pull and interpret data from multiple systems, leveraging business acumen and a deep curiosity to analyze the data and craft meaningful story lines and insights that empower the Professional Services team.

The Customer Support Workforce Management rep is responsible for ensuring that tickets are routing accurately and in the right queues. They also proactively advise and monitor customer wait times, coverage gaps, LSE identification, facilitation of special events like holidays and all-hands meetings as well as creation of schedules with management guidance and advisement. 

We are looking for front-end focused software engineers who can deep-dive on challenging technical problems. You could be a great fit if you like building scalable solutions, identifying performance bottlenecks, iterating quickly, and thrive in a collaborative team environment. Outreach is in a hyper-growth stage, and looking for engineers who are excited to join one of the fastest-growing SaaS companies in a role with real impact.

We are looking for principal front-end focused software engineers who can deep-dive on challenging technical problems. You could be a great fit if you like building scalable solutions, identifying performance bottlenecks, iterating quickly, and thrive in a collaborative team environment. Outreach is in a hyper-growth stage, and looking for engineers who are excited to join one of the fastest-growing SaaS companies in a role with real impact.

We are looking for senior front-end focused software engineers who can deep-dive on challenging technical problems. You could be a great fit if you like building scalable solutions, identifying performance bottlenecks, iterating quickly, and thrive in a collaborative team environment. Outreach is in a hyper-growth stage, and looking for engineers who are excited to join one of the fastest-growing SaaS companies in a role with real impact.

We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 

The Outreach Recruiting team is looking for a Technical Sourcer/Researcher to help drive sourcing success to scale. Our product and engineering org. (aptly named Prodgineering) is looking to double and will require a robust and effective recruiting strategy. This is where you come in! In this role you would be given the freedom to help optimize our current ecosystem. This role will have a balance of pipeline generation, research and commitment to data quality. We will be looking for someone to innovate and grow our current model, but also be willing to take the time needed to improve our current data sources.

As a member of the Technical Support Engineering Team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. Being a Technical Support Engineer will require you to come up to speed on the product quickly. You will work with customers to ensure they experience the full power of our tools, providing training/adoption and working across teams to better our product.

As a Strategic Account Executive, you will be responsible for planning and executing new customer acquisition efforts as well as existing customer account management functions. This will include working with SDRs to source opportunities, managing deal cycles from generation through to close, and managing expansion and renewal cycles. A key part of the role is strategizing with the Sales Development Representatives, Solution Consultants, Customer Engagement Managers and Customer Success resources assigned to that territory. You will be the primary point of customer contact and have the responsibility of coordinating the necessary Outreach resources to make each customer successful. As a Strategic Account Executive, you will be accountable for developing and executing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

This is a brand new team that is being built now. The Engineering Manager role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

You’ll be building tools to ensure calling is simple, reliable, and crystal clear; reducing the time our customers waste clicking around or performing repetitive actions so they can focus on what matters most - interacting with their prospects. To do this you’ll have to get a little creative, build on top of a lot of existing technology, and stay focused on Outreach’s core value proposition of revenue efficiency.

The Devtooling team is a relatively new extension of the Outreach Engineering team, evolving out of the Core Infrastructure team. As such, we work very closely with them to accomplish our goals. Our team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, extensible solutions to the problems we run into with a strong focus on iterating and getting at least a solution into our customers’ (fellow engineers) hands to see what we can do to improve. We are responsible for CI/CD pipeline infrastructure, deployment orchestration, CLIs used by our engineering teams, ChatOps, and various libraries used to interact with common systems.

The SRE Core team is composed of folks with disparate skills and backgrounds. Our unifying attribute is our desire to work together to find creative, scalable solutions to the problems we run into. Beyond the basic demands of managing our production infrastructure, the SRE Core Team is also responsible for supporting monitoring and alerting systems, compliance initiatives, and supporting our application teams. We have a diverse set of obligations to the rest of the Outreach organization, and that is reflected in the different types of work in which we get to indulge.

The mission of the Data Platform team is to accelerate success of our internal and external customers through trustworthy data analysis and experimentation. As a member of the team, you will be on the ground floor, working directly with the Senior Director of Engineering to define and implement our strategy for delivering data products. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production. This is a full stack role that has a strong backend and frontend components.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization. Quickly start contributing.

Our Site Reliability Engineers are usually iterating on our planned projects on a day to day basis. However, we are occasionally disrupted by exigent circumstances (read: alerts). The aim is to ensure that we spend more time than not working on software to make our platform more performant and scalable, and make it easier for the other software engineers to do their jobs. We are also occasionally called to assist other teams. When confronted with disruptive events, we strive to codify what we’ve learned and feed that information back into how we plan and prioritize our work. 

We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 

The Senior Product Designer role is a pivotal role that sets the aesthetic vision for the entire product, both for the core application and for how we integrate into other products. The person in this role will be given the responsibility (and elbow room) to take something that is highly functional, and beloved by our users, and take it to the next level. Our engineers are chomping at the bit to take your vision and make it reality.

Own, design and build out API integration and development platform. Collaborate with Product and Marketing teams to gather requirements and translate into design. Prioritize for incremental delivery. Own features end-to-end. Bring a high-quality bar for your deliverables. Go above and beyond to help your team.

The mission of the Data Science team is to accelerate the success of our internal and external customers through trustworthy data analysis and experimentation. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering data products. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights.

This internship will be part of the Sales Development Representative (SDR) team here at Outreach and immersed in the day to day. The SDR team is responsible for identifying and creating new qualified opportunities for their Account Executive counterparts. This role manages the outbound campaigns of their sales pod, qualifying active buying interest, and identifying critical decision makers.

The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for their Account Executive partners. This role manages the outbound campaigns of their sales division by qualifying active buying interest and identifying critical decision makers to successfully position the Outreach value proposition. The SDR is the primary profile that Outreach platform was created to help - you will be the expert on the product as you will live in it everyday to do your job! SDRs who establish high performance and are strong representations of the Outreach Core Values with have potential for new challenges and career advancement within sales.

This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success. This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

We are seeking customer obsessed individuals with technology support and customer facing experience, to provide complex support services for the Outreach Platform. Reporting to the Premier Support Manager, this individual will work closely with customers in the Premier Support program, Customer Success Managers, and field delivery personnel to provide mission critical support, operational maintenance, and premium support services. This position is an integral part of Outreach's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment where customer empathy and obsession are keys to success.

As the Manager of Commercial Success, Corporate you will lead and manage a team of CSMs who are focused on driving customer success by delivering value to our customers. This is a demanding role that relies a mindset of customer-obsessed advocacy and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday customer success needs, and lead customer engagement efforts. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are providing outstanding value to our customers.

Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user’s visibility is improved into what really drives results. 

Provide oversight into our day-to-day Pardot management— from creating and managing our email calendar programs, landing pages, campaigns & nurture programs. Oversee email marketing testing strategy and optimizations in order to increase funnel efficiencies and conversion rates. Support the evaluation and optimization of our marketing tech stack. Manage our direct mail program: From ideation, creation, warehouse management, reporting, and sales enablement. Build basic marketing analytics reporting needs and provide insights for the greater marketing team. Ensure processes and best practices are in place to maintain the integrity and quality of our database and campaign lists. Manage and optimize database segmentations to accurately categorize 1M+ records. Provide leadership in defining, mapping and documenting key marketing processes. Troubleshoot and QA campaigns, workflows, data issues, and other key marketing ops functions. Quickly implement projects involving diverse & complex data relationships.

As an Inside Sales Representative (ISR), you will be responsible for overseeing the success plan for our Micro market segment, accounts with less than 50 employees. This will include managing deal cycles from discovery through close and strategizing with the Market Development Representatives who qualifies inbound leads and sets meetings for you. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As an ISR, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Recruiting and Human Resources are core functions that are fundamental to building and growing great teams. We are champions of promoting an environment that lives by the Outreach values. If you want to be part of fostering and owning employee experience and culture, and assisting internal customers with growing their teams, then this is the place for you.

Full-Stack Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

We are looking for an experienced full-stack software engineer who can deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrives in a collaborative team environment.

Front-End Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

Building applications in a modern web stack. Our application is 100% built in React and we use TypeScript and Apollo Client/GraphQL. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well-tested code. Own features all the way through. Quickly start contributing.

The Enterprise Sales Development Representative is responsible for identifying and creating new qualified opportunities within target Enterprise, Commercial and upper Mid-Market accounts. This role manages the outbound campaigns to individuals within those assigned accounts and through diligent prospecting, works to create engagement for net-new meetings. The Enterprise Sales Development Representative will need to be able to articulate the Outreach value proposition. They will also have to excel at cross coordination with multiple stakeholders as this role will involve individuals from departments across the ORG including the AE, AE leadership and C-level leadership.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Director / Senior Director of Sales Enablement to build out a world-class sales enablement program an organization responsible for equipping our sales development, sales and customer success teams with the right skills, knowledge, process and enablement tools to maximize sales growth and customer success. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

In this role your job is to create self-generated pipeline and close business in our Emerging Market segment (accounts with fewer than 200 employees). We are looking for candidates that have experiencing using Outreach to crush their numbers as an SDR or an AE. If you are an experienced closer looking for a job to build your consultative sales skills or a SDR hoping to move on to the next step in your sales career, the Emerging AE position is a great way to learn how to sell the right way, uncovering pain and building value.

We are looking for a highly organized, detail-oriented, strategic leader with an audience-first mindset for the role of Director, Content Marketing. The ideal candidate is a creative marketing professional and an expert in developing highly engaging, shareable, evergreen content that drives new leads and accelerates pipeline. This person will be responsible for supporting cross-functional initiatives and producing many different types of content including podcast interview scripts, blog posts, webinars, ebooks, and much more.

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

You will play a critical role in the Customer Experience of Outreach customers. We are looking for a highly motivated Customer Success Manager who will be responsible for executing and helping build out our strategy around scaling the success experience. On a typical day you will be delivering one-to-many end-user trainings, one-on-one administration training, and supporting strategic conversations with our growing customer base. Your experience in finding solutions that can enable customers in a one-to-many fashion will build a basis for ensuring our broad customer base will be successful as it continues to grow. 

You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. You’re a natural leader, and see yourself growing as our team expands.

The Director of Frontline Support is responsible for a group of experts delivering proactive and reactive services for customers to resolve issues, answer questions and services incidents. The Director of Front Line support acts on customer and rep feedback to improve and evolve the products, supportability, readiness and knowledge management functions and scale via data and automation. This leader will manage a team of Technical Support Managers to manage the highest volume of tickets for Outreach Customers. Key to this role will be developing programs to support our Customers as well as working to coach and mentor reps and managers to grow.

We are looking for a knowledgeable Payroll Specialist to process and manage the company’s payroll. You will be the one to calculate wages based on hours worked and administer payments. A payroll specialist is able to use payroll software with accuracy and efficiency. They are good with numbers and can be trusted with sensitive information. They also have great communication skills to interact with colleagues and executives.

We are looking for an outstanding and experienced economist or scientist to drive our R&D in causal inference, experimentation, and econometric analysis. We are looking for a creative thinker who can combine a strong economic toolbox, proficiency in modern tools for data science, with a desire to learn from others, and who knows how to execute and deliver on big ideas. As a Principal Economist, you are encouraged and expected to help Outreach establish thought leadership in the field of Science of Sales. We encourage publications and we are actively building collaboration and partnerships with academic communities.

As the Solutions Consulting (Pre-Sales) team evolves at Outreach, it requires processes, tools, and strategies to scale the business. The Solutions Consulting Program Manager will own and execute programs that help us positively impact our customers at scale. The SC Program Manager will be responsible for planning and executing projects that support core programs, and will provide day-to-day operational support needed to keep programs running.

As an Sales Manager-Emerging AE's, you’ll work directly with our VP of Sales to master our product, sales process, methodology, and internal tools - and then train and motivate Emerging Account Executives to successfully educate customers and sell our platform to achieve monthly, quarterly, and annual goals. You’ll need to work harder and be better than you ever have before. You’ll need to dig deep and understand what strategies and initiatives need to be developed and invested in to be successful. But, when you win, you’ll know you’ve done the best work of your life, that it mattered, that you made a difference, and that it changed the world of sales.

The Role We’re looking for a curious and passionate Senior Analyst who is driven to unlock the story behind the data and does not shy away from complexity and ambiguity. An essential partner to the Marketing team at Outreach, you provide your expertise to find opportunities for growth and marketing optimization. Your skills include the technical ability to pull and stage data from multiple systems, the programming proficiency to create

Enabling this vision requires deep understanding of customer communication - emails threads and call/meetings transcripts, to extract useful information, determine the situation the deal is in and recommend next steps. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering on this vision. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights and inform next steps. You will serve as tech lead owning the outcomes of projects and initiatives, working with junior team members, collaborating with other engineering teams, and providing technical guidance.

We are looking for an experienced Senior Financial Analyst to join the Outreach Sales Finance team. This critical hire will report to the FP&A Revenue Manager to focus on revenue-driven financial metrics and KPIs and will partner with the Success & Services organizations by driving business insights and analysis to ensure we at Outreach continue to be one with our customers. The perfect candidate for this role will have exceptional analytical capabilities, an understanding of SaaS revenue drivers, be able to partner and communicate with Leadership with ease, and most importantly be excited about enhancing the customer experience at Outreach!

The Director of Customer Marketing at Outreach is responsible for delivering impactful programs that sustain and expand Outreach's industry-leading customer adoption. We are searching for an exceptional leader to evolve our Customer Marketing function as we rapidly launch new communities and expand into new industries.