Jobs at Outreach

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Own the user experience and information architecture vision & strategy for Outreach products. Provide guidance, creative direction, and career mentorship to the product design team. Ensure appropriate and actionable User Research is being conducted across all phases of the product development cycle. Recruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leaders. Build out practices, rituals and culture within Product Design in context of broader product development teams. Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findings. Own the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams. Build long term strategies around mobile design/experience.

As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle.

Protecting customer data and access to it, is at the core of building and retaining customer trust. How do you continue to secure customer data while providing more flexibility to customers to model their diverse access control and data-collaboration needs. As Outreach scales to meet the needs of our growing customer base, we simultaneously need to evolve our governance solution to empower customers to achieve just this. We are looking for a Software Engineering Manager to build out a team from the ground up, collaborate closely with Product and InfoSec teams in leading the team to conceptualize, design and deliver on this challenge. 

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Analyst to provide trusted and timely insights that drive team productivity, scalability, revenue acceleration, and project effectiveness. Your success will be measured by your ability to pull and interpret data from multiple systems, leveraging business acumen and a deep curiosity to analyze the data and craft meaningful story lines and insights that empower the Professional Services team.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Professional Services Resource Coordinator to play an integral role in ensuring our projects are well planned, staffed on time and delivered with exceptional operational execution. Your success will be measured by the overall business impact of our coordination and planning for incoming projects, staffing accuracy, visible record-keeping and operational execution.

Knowledge assets drive important features of the Outreach product. As a principal software engineer, you will work closely with other data scientists to implement data pipelines to develop these knowledge assets. You will develop data pipelines and algorithms to process unstructured data, conflate entities, and cleanse the data to ensure the quality and growth of our knowledge assets. These assets will be accessed by real-time services using GraphQL. Ensuring highly performant indexes and highly available services to query the index is an integral part of this role.

Outreach is the leading sales engagement platform and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Onboarding Program Manager, Field Enablement to build out and deliver a world-class onboarding program to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact from day one. Your success will be measured by the overall business impact of our onboarding program, feedback from key stakeholders/participants, and deployment of a strategic, data-driven and at the same time empathetic approach.

As a Corporate Account Executive, you will be responsible for overseeing the success plan in a specific sales geo-territory. This will include managing a territory's deal cycles from generation through to close, and it will include strategizing with the Sales Development Representatives and Solution Consultants assigned to that territory. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As a Corporate Account Executive, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

This role will support our sales team and professional services team in winning new business, especially the most complex, highest revenue, strategic deals. Using your SOW writing and proposal expertise, you’ll have the opportunity to work with teams across the business, crafting SOWs, proposals, services sales content and systems of scale for all of the contracts being routed through professional services. Success in this role means new revenue for the business, and improvements to deal quality and deal velocity.

Full-Stack Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Revenue Operations Program Manager to facilitate operational excellence and drive measurable productivity gains for our revenue teams (Sales Development, Sales and Success). The focus of this role is on “Account Operations”, and you’ll work cross-functionally to design, implement, improve and monitor new/improved processes and systems around our account strategy. This includes the process by which we identify, enrich, classify, assign and measure accounts in our GTM motions, as well as producing data insights and working with our enablement team to implement change.We are looking for someone who passionately understands sales and customer success motions in SaaS, understands CRM systems and related tools, is highly analytical and creative in scalable problem solving, and has a bias for action and outcomes.

Our mission is to support the engineering function and the core application of Outreach by developing core services that are application assets, by quickly and efficiently develop solutions to address the most pressing needs, by adding instrumentation plumbing to be able to closely track and measure our operations, by progressively enabling the organization to migrate to a service-oriented architecture: getting rid of single points of failure, scoping and clearly defining interfaces inside the application for the services that we own, creating guidelines, best practices and tooling for new application services and around core architectural strategies such as but not limited to instrumentation, logging, throttling, micro-services, connection handling.

Recruiting and Human Resources are core functions that are fundamental to building and growing great teams. We are champions of promoting an environment that lives by the Outreach values. If you want to be part of fostering and owning employee experience and culture, and assisting internal customers with growing their teams, then this is the place for you.

Manage, coach, and mentor a fast growing team. Build a team culture of growth, impact and trust. Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities. Define and track key performance metrics for your team. Collaborate closely with recruiting to define job requirements, interview candidates, and build the team.

The Senior Product Designer role is a pivotal role that sets the aesthetic vision for the entire product, both for the core application and for how we integrate into other products. The person in this role will be given the responsibility (and elbow room) to take something that is highly functional, and beloved by our users, and take it to the next level. Our engineers are chomping at the bit to take your vision and make it reality.

We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 

Building applications in a modern web stack. Our application is 100% built in React and we use TypeScript and Apollo Client/GraphQL. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well-tested code. Own features all the way through. Quickly start contributing.

The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for their Account Executive partners. This role manages the outbound campaigns of their sales division by qualifying active buying interest and identifying critical decision makers to successfully position the Outreach value proposition. The SDR is the primary profile that Outreach platform was created to help - you will be the expert on the product as you will live in it everyday to do your job! SDRs who establish high performance and are strong representations of the Outreach Core Values with have potential for new challenges and career advancement within sales.

This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success. This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities. Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

This is a brand new team that is being built now. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

As an Inside Sales Representative (ISR), you will be responsible for overseeing the success plan for our Micro market segment, accounts with less than 50 employees. This will include managing deal cycles from discovery through close and strategizing with the Market Development Representatives who qualifies inbound leads and sets meetings for you. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As an ISR, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Director / Senior Director of Sales Enablement to build out a world-class sales enablement program an organization responsible for equipping our sales development, sales and customer success teams with the right skills, knowledge, process and enablement tools to maximize sales growth and customer success. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

The Enterprise Sales Development Representative is responsible for identifying and creating new qualified opportunities within target Enterprise, Commercial and upper Mid-Market accounts. This role manages the outbound campaigns to individuals within those assigned accounts and through diligent prospecting, works to create engagement for net-new meetings. The Enterprise Sales Development Representative will need to be able to articulate the Outreach value proposition. They will also have to excel at cross coordination with multiple stakeholders as this role will involve individuals from departments across the ORG including the AE, AE leadership and C-level leadership.

In this role your job is to create self-generated pipeline and close business in our Emerging Market segment (accounts with fewer than 200 employees). We are looking for candidates that have experiencing using Outreach to crush their numbers as an SDR or an AE. If you are an experienced closer looking for a job to build your consultative sales skills or a SDR hoping to move on to the next step in your sales career, the Emerging AE position is a great way to learn how to sell the right way, uncovering pain and building value.

You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. You’re a natural leader, and see yourself growing as our team expands.

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Define, develop, and implement sales support systems and scalable processes. Educate and keep the sales teams apprised of key process changes and system updates. Partner with sales and key stakeholders to understand operational needs and evolve existing workflows. Work closely with the sales team and drive towards simple, scalable process-solutions to day-to-day problems. Ensure data accuracy in salesforce.com CRM and Outreach. Write and maintain documentation for sales operation processes. Prepare ad hoc analysis & participate on special projects as needed. Produce and maintain reports/dashboards that accelerate information-to-action at scale. Drive process improvement, adoption, and effectiveness at every level of our sales process.

Driving the knowledge assets area for Outreach - defining the vision, strategy, and roadmap for the area. Partnering with engineering to build and maintain a roadmap around our prioritized knowledge assets to serve our end customers. Define and own the core metrics to measure the quality of knowledge assets. Lead product discovery and roadmap sessions with key prospects and customers. Partner with product marketing to develop enablement and positioning collateral to share the work with the world.

Manage, coach, and mentor a growing team of senior and principal level engineers. Build a team culture of growth, collaboration, impact and trust. Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities. Drive the vision and deliver on key commitments for the team. Effectively design, build, and operate systems at scale. Define and track key performance metrics for your team. Collaborate closely with recruiting to define job requirements, interview candidates, and build the team.

Establish vision and roadmap for Account Executive work flows and partner teams. Contribute to Outreach thought leadership about evolution of sales and customer engagement processes and tech stack. Lead product discovery and roadmap sessions with key prospects and customers. Collaborate with engineering, design, business development and analytics teams to ship features that provide real value to the sales and operations teams who use Outreach to grow their business. Partner with product marketing to develop enablement and positioning collateral to share the PM team’s work with the world.

As a Program Manager on the Professional Services Team at Outreach, you’ll have an opportunity to be the face of the Company to our largest, strategic customers. You’ll ensure a customer’s program experience, onboarding and setup are exceptional. You will work with multiple teams within Outreach to ensure that large scale implementation programs are well-executed - owning the planning, coordination, risk management and executive alignment both within and outside the firm. Outreach is a fast-growing business and this role is pivotal to our continued success.

Collaborate with a growing team of senior and principal level engineers. Foster a team culture of growth, collaboration, impact and trust. Help drive the vision and deliver on key commitments for the team. Effectively design, build, deliver and operate systems at scale.

Help deliver an intuitive front-end for our data integration features. Lead, develop and influence best patterns around React and Javascript to enable other developers on the team. Drive the overall distributed SOA architecture. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Own features all the way through. Stretch goal: Own the front-end of the data migration path as a whole. Quickly start contributing.

Driving the platform infrastructure area for Outreach - defining the vision, cloud strategy, and roadmap for the area. Partnering with engineering to build and maintain a roadmap around our infrastructure to serve global and enterprise customers. Define and own the core metrics to measure uptime, security, performance and reliability. Lead product discovery and roadmap sessions with key stakeholders and customers. Partner with product marketing to develop enablement and positioning collateral to share around productized infrastructure offerings.

We are looking for an experienced full-stack software engineer who can deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrives in a collaborative team environment.

Provide front-line support for sales related questions and inquiries. Drive towards simple, scalable process-solutions to day-to-day problems. Develop close relationships with sales and other stakeholders to identify and address gaps in existing processes. Work closely with the sales team to ensure data accuracy in salesforce.com CRM and Outreach. Assist with sales quotes to ensure accurate tracking of order information including contract language and product line items. Produce ad hoc reports and dashboards and deliver actionable data at both the sales management and rep level; accelerate information-to-action at scale. Design and implement new programs to increase efficiency of current processes and systems. Drive process improvement, adoption, and effectiveness at every level of our sales process.

Building applications in a modern web stack. Our application is 100% built in React and we use TypeScript and Apollo Client/GraphQL. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well-tested code. Own features all the way through. Quickly start contributing.

Our Customer Success Senior Program Manager will be a candidate who excels at implementing tools that solve problems at scale across all Customer Success teams. Domain expertise in Customer Support & Customer Enablement is key, along with deep familiarity with the systems, tools & processes that must be considered when building for global scale. This person will have proven experience in high growth software as a service companies and demonstrable experience in having “built it before”.

Outreach is the leading sales engagement platform and triples the productivity of sales teams. It empowers them to drive predictable and measurable revenue growth. Outreach makes customer-facing teams more efficient by prioritizing the right activities and scaling customer engagements with automation. With built-in intelligence guiding every action, teams using Outreach work more effectively. By bringing data about prospects and sales activities into a single system of action, the Outreach user’s visibility is improved into what really drives results. 

We’re looking for an experienced senior data engineer who is passionate about building a modern analytics stack and scalable, resilient data pipelines. You will have a great opportunity to make an impact at a young and growing company and help Business Intelligence and Analytics team to evolve and mature our analytics, data science, and automation functions. If you are familiar with building environments to enable BI engineers and analysts, enjoy finding creative solutions to data problems, and enthusiastic about learning or improving your skills using best practices in data modeling and ETL/ELT process for delivering multi-dimensional datasets, we have interesting challenges for you. 

The Director of Customer Marketing at Outreach is responsible for delivering impactful programs that sustain and expand Outreach's industry-leading customer adoption. We are searching for an exceptional leader to evolve our Customer Marketing function as we rapidly launch new communities and expand into new industries.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

This is a brand new team that is being built now. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

The mission of the Data Platform team is to utilize trustworthy data analysis and experimentation to build new product features, build an efficient event pipeline for third party applications, and help others in the company use data effectively. The team consists of a group of senior engineers who are passionate about building platforms. Many of the day to day tasks will involve working closely with:

Working with different data stores and several types of data. Building data pipelines to process the data to cleanse, anonymize, measure, and index the data. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization. Quickly start contributing.

Working with voice streams and real-time transcriptions of voice streams to extract intelligence and classify the voice stream. Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

Working with voice streams and real-time transcriptions of voice streams to extract intelligence and classify the voice stream. Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

We’re currently shoring up the core functionalities of our product. In the long term we want to give our customers the ability to optimize and constantly improve how they interact with customers. Our services will learn from the customer’s interactions and assist the customers by bringing that knowledge to them in real-time. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective.