Jobs at Outreach

56

Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to save our customers time and improve their sales efficiency.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

Outreach is seeking a User Research leader to strengthen our own insights practice; integrating critical customer context into product development. Ultimately, the user research function provides the common language of innovation that is rooted in solutions users love to use, and generate valuable outcomes for customers. As Director of Product Research at Outreach, you will operationalize the voice of the customer in our product development practice, as we define the future of sales engagement for customers like Dropbox, Adobe, and Zendesk. This opportunity is for a true craftsperson that is passionate about the art of delivering world class experiences customers love to use everyday.

Outreach is transforming how companies engage with their customers. As a Senior Product Manager (Core Services/Platform), you will drive strategy and execution to scale and evolve the Outreach Platform. You will enable new capabilities on data integration, data modeling, data workflows, and extensibility that drive the core Outreach product experiences. 

Partner with the Product Management and Information Security teams to drive the platform infrastructure for Outreach - defining the vision, cloud strategy, and roadmap. Work with the Technical Program Manager to build and execute against the annual and quarterly plan around our infrastructure to serve the internal engineering organization, global and enterprise customers. Define, own, create and monitor the core metrics to measure uptime, security, performance, reliability and cost to support engineering product development. Lead and grow the infrastructure team in both Seattle and remote locations.

The Service Fabric team builds the foundational platform, components and tools to support a secure, resilient, distributed and scalable services ecosystem. In doing so, Service Fabric enables the engineering organization to emulate best practices and patterns around service configuration, datastore setup, and security. The mission for this role is to define and drive the Service Fabric strategy and roadmap. In addition, this role will own managing dependencies and communication with a broad number of internal stakeholders. 

The Role Outreach is transforming how companies engage with their customers. As Senior/Principal Product Manager - AE Workflows, you drive strategy and execution on product capabilities that are central to Outreach customers. You will function as an expert in user personas for the Outreach product, deeply understanding their day-to-day workflows, the context in which they work within a sales organization and the technologies they interact with. 

This is where you come in. We’re looking for an experienced researcher with amazing people and communication skills, ready to bring clarity to a newly emerging market. As a Principal Product Researcher at Outreach, you will represent the voice of the customer, as we define the future of sales engagement for customers like Dropbox, Adobe, and Zendesk, for the market-leading sales engagement platform.

The Customer Support Workforce Management Analyst is responsible for support ticket volumes forecast, capacity forecast and planning, shift management, workforce scheduling, and day to day queue management tasks to ensure that we are meeting customer SLA and internal targets. The analyst will also be working with the support leadership team to optimize capacity and coverage through shrinkage management including planned/unplanned absence, meetings, holidays. 

This Sr. Manager is accountable for building and leading a team of Senior Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment. 

As a Data Engineer at Outreach.io you will have the opportunity to evolve and shape our data ecosystem. We’re looking for a data engineer who is passionate about building resilient data pipelines and enabling data users across the entire organization. You will have a great opportunity to make an impact at a young and growing company and help the Business Intelligence and Analytics team to evolve and mature our analytics, data science, and automation functions. If you are familiar with building environments to enable BI engineers and analysts, enjoy finding creative solutions to data problems, and enthusiastic about learning or improving your skills using best practices in data modeling and ETL/ELT process for delivering multi-dimensional datasets, we have interesting challenges for you. 

Manage, coach, and mentor a fast growing team. Build a team culture of growth, impact and trust. Own the project backlog for your team, working closely with product management and engineering stakeholders to identify projects and set priorities. Define and track key performance metrics for your team. Collaborate closely with recruiting to define job requirements, interview candidates, and build the team.

As a Senior Product Designer at Outreach, you will define the future of sales engagement for customers like Dropbox, Adobe, and Zendesk, for the market-leading sales engagement platform. This opportunity is for a true craftsperson that is passionate about defining connected experiences customers love to use in their work everyday.

The Database Reliability team at Outreach is responsible for automating management and providing critical support for all stateful systems that the Outreach Engineers use to build their services. In this capacity, DBRE’s are peers to the other SRE teams and bring stateful experience to the SRE and product engineering teams. That means we need to be empathetic to the needs of our co-workers in the performance of their jobs. It also means that we must be pretty focused on how our systems are performing according to our SLOs and SLIs. 

The Vice President of Customer Marketing is responsible for driving the strategic vision and execution plan that helps Outreach drive impactful business outcomes for customers.  This leader will manage a team that helps drive expansion into new roles and industries while sustaining Outreach's industry-leading customer adoption. We are searching for an exceptional leader to evolve customer marketing as we rapidly launch new products and capabilities.

The Senior Director of Customer Marketing at Outreach is responsible for delivering impactful programs that sustain the company’s industry-leading customer adoption and expand the total available market as we rapidly launch new products and capabilities.

As Sr. Director of Enterprise and Technical Support, you are a strategic lever for the company in value differentiation for our customers. You are a world class leader who knows how to build world class, global teams. You know how to recruit and nurture technical talent and marry it to account strategy and enterprise customer needs for technical talent who can talk to the business. You are that awesome blend of leadership, strategy, tactical execution, and customer urgency. You can happily build in ambiguity, while laying track for scale and excellence. You are a pivotal advocate for customer to Product and Engineering and a sensible balancer of the business. Your biggest success is a team that customers can’t live without.

Own the user experience and information architecture vision & strategy for Outreach products. Provide guidance, creative direction, and career mentorship to the product design team. Ensure appropriate and actionable User Research is being conducted across all phases of the product development cycle. Recruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leaders. Build out practices, rituals and culture within Product Design in context of broader product development teams. Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findings. Own the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams. Build long term strategies around mobile design/experience.

As a Solutions Consultant you will partner with an Account Executive to showcase the power of Outreach to potential customers. In doing so, you will drive revenue for the company by managing compelling solution-based value propositions that address the prospect’s critical needs. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle.

We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

This is a brand new team that is being built now. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

Working with different data stores and several types of data. Building data pipelines to process the data to cleanse, anonymize, measure, and index the data. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

We are looking for an experienced full-stack software engineer who can deep-dive on challenging technical problems, build scalable solutions and identify performance bottlenecks, iterate quickly and deliver incremental value and thrives in a collaborative team environment.

Protecting customer data and access to it, is at the core of building and retaining customer trust. How do you continue to secure customer data while providing more flexibility to customers to model their diverse access control and data-collaboration needs. As Outreach scales to meet the needs of our growing customer base, we simultaneously need to evolve our governance solution to empower customers to achieve just this. We are looking for a Software Engineering Manager to build out a team from the ground up, collaborate closely with Product and InfoSec teams in leading the team to conceptualize, design and deliver on this challenge. 

Building applications in a modern web stack. Our application is 100% built in React and we use TypeScript and Apollo Client/GraphQL. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well-tested code. Own features all the way through. Quickly start contributing.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization. Quickly start contributing.

As a Program Manager on the Professional Services Team at Outreach, you’ll have an opportunity to be the face of the Company to our largest, strategic customers. You’ll ensure a customer’s program experience, onboarding and setup are exceptional. You will work with multiple teams within Outreach to ensure that large scale implementation programs are well-executed - owning the planning, coordination, risk management and executive alignment both within and outside the firm. Outreach is a fast-growing business and this role is pivotal to our continued success.

Driving the platform infrastructure area for Outreach - defining the vision, cloud strategy, and roadmap for the area. Partnering with engineering to build and maintain a roadmap around our infrastructure to serve global and enterprise customers. Define and own the core metrics to measure uptime, security, performance and reliability. Lead product discovery and roadmap sessions with key stakeholders and customers. Partner with product marketing to develop enablement and positioning collateral to share around productized infrastructure offerings.

Working with voice streams and real-time transcriptions of voice streams to extract intelligence and classify the voice stream. Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

Our mission is to support the engineering function and the core application of Outreach by developing core services that are application assets, by quickly and efficiently develop solutions to address the most pressing needs, by adding instrumentation plumbing to be able to closely track and measure our operations, by progressively enabling the organization to migrate to a service-oriented architecture: getting rid of single points of failure, scoping and clearly defining interfaces inside the application for the services that we own, creating guidelines, best practices and tooling for new application services and around core architectural strategies such as but not limited to instrumentation, logging, throttling, micro-services, connection handling.

This is a brand new team that is being built now. This role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

Help deliver an intuitive front-end for our data integration features. Lead, develop and influence best patterns around React and Javascript to enable other developers on the team. Drive the overall distributed SOA architecture. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Own features all the way through. Stretch goal: Own the front-end of the data migration path as a whole. Quickly start contributing.

Knowledge assets drive important features of the Outreach product. As a principal software engineer, you will work closely with other data scientists to implement data pipelines to develop these knowledge assets. You will develop data pipelines and algorithms to process unstructured data, conflate entities, and cleanse the data to ensure the quality and growth of our knowledge assets. These assets will be accessed by real-time services using GraphQL. Ensuring highly performant indexes and highly available services to query the index is an integral part of this role.

Collaborate with a growing team of senior and principal level engineers. Foster a team culture of growth, collaboration, impact and trust. Help drive the vision and deliver on key commitments for the team. Effectively design, build, deliver and operate systems at scale.

Full-Stack Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

Outreach is the leading sales engagement platform and one of the fastest-growing technology companies in the country. As a leader in the industry, we expect the Onboarding Program Manager, Field Enablement to build out and deliver a world-class onboarding program to equip our revenue teams with the right skills, knowledge, process, and enablement tools to maximize sales growth and customer success impact from day one. Your success will be measured by the overall business impact of our onboarding program, feedback from key stakeholders/participants, and deployment of a strategic, data-driven and at the same time empathetic approach.

Working with voice streams and real-time transcriptions of voice streams to extract intelligence and classify the voice stream. Analyzing the relevance of extracted intelligence, performance of the extraction algorithms, and evaluating the performance of third party voice processing APIs. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization.

We’re currently shoring up the core functionalities of our product. In the long term we want to give our customers the ability to optimize and constantly improve how they interact with customers. Our services will learn from the customer’s interactions and assist the customers by bringing that knowledge to them in real-time. These efforts present a diverse gamut of work that will help enhance Outreach’s competitive edge by making our customers more effective.

You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. You’re a natural leader, and see yourself growing as our team expands.

The key goal of the Data Science team is to transform how sales representatives operate by enabling personalized guided selling. We challenge you to make a difference through innovation in advanced data analytics in the Billion dollar sales domain. As a member of the team, you will work closely with world class Data Scientists and Machine Learning Engineers, to scale up Outreach data, Machine Learning, and incubation infrastructure. You will be part of the team proudly tackle problems the world has never solved. You will build models from structured and unstructured data. You will architect data-driven functionalities and automating Machine Learning pipelines. The technical stack we use include AWS, DataBricks, Snowflake, Sisense, Scikit-learn and Python.

The primary objective of this hands-on, data driven leader will be to increase customer retention and growth within a high volume of low-ARR accounts. The ideal candidate will blend knowledge of customer support and success operations, customer engagement/outreach at scale, automation and data analysis in order to create a world-class one-to-many customer success team. They will understand how to nurture and shape a team, build programs, test and learn and have a strong operational bent. 

As a Finance Systems Analyst, you will be responsible for providing support and technical assistance to users for a variety of business applications. As part of this role, you will identify issues, research the root cause, and provide solutions for business stakeholders across Finance, Rev Ops, and IT teams. You will also work in day to day administration for core systems such as NetSuite, Zuora, Concur, FloQast, and other applications for regular updates and maintenance. To be successful in this position, you should have experience with Finance processes, an understanding of Accounting, and strong Project Management skills. In addition, you should possess a track record of being detail-oriented with demonstrated ability to self–motivate, deliver results while dealing with ambiguity and be able to anticipate and manage change in a highly dynamic environment.

In this role, you will play an integral and defining role in the Outreach Security Program. The ideal candidate will take ownership of, management, and the ongoing improvement of the processes and technical security controls used by our engineering teams to securely develop industry-leading products.

Outreach is a leader in sales engagement software and one of the fastest-growing technology companies in the country. In order to sustain our hyper-growth, we must continue to set up our internal teams for excellence. The Sales Enablement Manager is responsible for equipping our various sales teams with the knowledge and resources they need to be efficient and effective. This role will own content creation, enablement tactics, training and productivity systems for our sales and customer success teams. Our go-to-market teams are growing dramatically and this role has a direct impact on our ability to deliver value to our prospects and customers.

The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for their Account Executive partners. This role manages the outbound campaigns of their sales division by qualifying active buying interest and identifying critical decision makers to successfully position the Outreach value proposition. The SDR is the primary profile that Outreach platform was created to help - you will be the expert on the product as you will live in it everyday to do your job! SDRs who establish high performance and are strong representations of the Outreach Core Values with have potential for new challenges and career advancement within sales.

Collaborate with a growing team of senior and principal level engineers. Foster a team culture of growth, collaboration, impact and trust. Help drive the vision and deliver on key commitments for the team. Effectively design, build, deliver and operate systems at scale.

The Content Marketing Manager at Outreach is responsible for delivering impactful, compelling content that creates and drives pipeline and increases brand awareness. We are looking for a self-motivated, experienced content marketer who enjoys being an executive producer that lands amazing stories. The right person will have an eye for top-quality B2B marketing content and a data-driven mindset to help connect content strategy to business results.

We work with a disparate set of third-party APIs to implement our system, integrating with email and scheduling systems like Google Mail and Calendar, and Microsoft Office 365. Customers trust us with their privacy and data, and with their customer contacts. New legislation and practices (like GDPR) demand compliance that we take seriously, and they keep our work dynamic.

Drive quality both at the functional, but also at semantic and practical levels. Drive solid process that makes success repeatable and quantifiable. Involvement with the delivery, stability, and reception of our SaaS product. Learn to represent the customers’ best interests and incorporate their values into our decisions and plan. Quickly become a strong contributor on the team.

The Director of Revenue will be responsible for all accounting-related matters in the Order to Cash cycle and will report to the Controller. This role will oversee billing, accounts receivable, collections, and revenue recognition matters at Outreach. This person will partner with our Sales, Customer Success, Professional Services, Revenue Operations and Deal Desk functions to understand our business objectives for subscription, voice and professional services revenue streams and provide solutions to ensure our revenue recognition is optimized and in compliance with U.S. GAAP under ASC 606 and internal accounting and internal controls policies. The Revenue Director will manage, develop, and build out a team with Outreach’s continued growth.

Help deliver an intuitive front-end for our data integration features. Lead, develop and influence best patterns around React and Javascript to enable other developers on the team Drive the overall distributed SOA architecture. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Own features all the way through. Stretch goal: Own the front-end of the data migration path as a whole. Quickly start contributing.

The Core Business Objects team at Outreach owns the data and data workflows that drive the Outreach product itself. Their work drives revenue efficiency for our customers and innovates in the management and visualization of data. Our service performs more than 100 million inbound and outbound sync operations per day under an SLA that demands less than two minutes of latency. Full-Stack Engineers on the team own the way users interact with their data in silo or in bulk. They are responsible for enabling bridging the gap between customers interacting with the product and the implementation of awesome features.

Outreach is building a world-class finance team and is looking for a Manager of Corporate FP&A. This is a unique role that not only includes leading the short-term and long-term forecasting but also new revenue initiatives (including product and geography) as well as managing expenses for G&A. This is a high-profile role that will report into the Director, Corporate FP&A.

Outreach is building a world-class finance team and has created a new high-profile role, Director of GTM Finance. The Director of GTM Finance will be responsible for leading our forecasting and planning for ARR, revenue and expense for our GTM teams as well as managing our Deal Desk. This person will focus on leveraging data to drive insight from our GTM activities across Sales, Customer Success, Services, Support and Marketing as well as building and improving processes to drive sales velocity, build and improve processes to minimize customer friction and reduce inefficiencies. This role will report into the VP, FP&A and Analytics and have plenty of C-level visibility. This person will be a key member of the finance leadership team to help develop and drive GTM strategy in partnership with senior GTM leadership, as well as drive streamlined reporting and ad hoc analysis to provide greater insight to his/her/their business partners.

Key goal of the Data Science team is to transform how sales reps operate by enabling personalized guided selling. This requires a scalable cost-efficient data and ML infrastructure. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering on this vision. You will be responsible for improving and scaling our data, ML, and experimentation infrastructure, delivering models and data-driven functionality, automating ML pipelines. You will serve as tech lead owning the outcomes of projects and initiatives, working with junior team members, collaborating with other engineering teams, and providing technical guidance.