Jobs at Outreach

Lead and grow a team of Technical Support Engineers to deliver enterprise-level SaaS customer support, manage escalations and on-call rotations, drive root cause analysis and incident management, partner with product and engineering, monitor KPIs, mentor support staff, and advocate product changes to improve customer experience.

The role involves defining the vision and strategy of the Outreach AI Platform, prioritizing the roadmap, collaborating with engineering and data science teams, and engaging with customers to refine AI strategies.

Build and optimize high-availability AI pipelines and LLM/ML prototypes for Outreach's Sync integration platform. Rapidly prototype and deploy NLP and agentic AI solutions, collaborate with stakeholders, and improve end-to-end performance from model architecture to service orchestration to deliver low-latency, scalable AI workflows.

The role involves developing AI systems for processing voice data, optimizing ML workflows, and collaborating on ML and LLM solutions.

Lead product strategy and execution for conversation intelligence, voice, and dialing. Deliver AI-native experiences, ship AI/ML features, run discovery with customers, and manage a team of product managers to drive real-time coaching, deal acceleration, and leader-facing analytics across a B2B SaaS revenue platform.

Lead complex enterprise pre-sales engagements as a strategic advisor: drive discovery, solution design, and POVs; craft technical strategy and value articulation; mentor Solutions Consultants; influence product roadmap and create scalable demo/playbook assets to accelerate enterprise deals and outcomes.

Serve as a subject-matter expert on the Outreach platform, partner with Sales to perform in-depth discovery, qualify opportunities, deliver value-focused product demonstrations, communicate requirements to onboarding and implementation teams, and collaborate with Product and Customer Success to drive deal progression and successful handoffs.

Lead post-sales operations and programs to drive customer retention, adoption, renewal forecasting, and expansion. Design AI-driven processes and agentic workflows (including Claude), run renewal forecast cadence, build digital/tech-touch strategies, turn health-scoring and customer data into action, and partner with CS, Product, and Revenue leadership. Manage and grow a team while measuring impact and improving customer lifecycle outcomes.

Lead and coach a distributed team of recruiters supporting Product, Design, Engineering, Support, Security, and G&A. Own full-cycle recruiting strategy, hiring velocity, pipeline health, metrics/reporting, and executive partnership across US and EMEA to attract diverse technical and G&A talent.

Lead Outreach's PR strategy and execution: write and edit press materials, build reporter relationships, secure media placements/awards/speaking opportunities, manage PR agencies, prepare executives, deliver internal communications, and coordinate cross-functional launch communications while using AI-enabled monitoring and measurement tools.

Lead Outreach's corporate social presence and executive social programs; define social strategy, drive campaign and event activation, grow employee advocacy, monitor social intelligence, and measure performance to increase brand awareness and credibility among revenue and technology leaders.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Own end-to-end execution of security questionnaires (DDQs, SIG, CAIQ, VSAQ) and RFP/RFI responses for deal teams. Coordinate cross-functional inputs, maintain a reusable content library and Trust Center, manage RFx portals and tools, track status and turnaround metrics, and recommend process and tooling improvements to scale response capacity.

Lead Sales Operations for Enterprise and SDR organizations: territory design, forecasting, KPI/reporting, process and workflow optimization, and launch/scale AI/automation for GTM. Partner cross-functionally to build dashboards, improve rep productivity, and drive scalable, data-driven sales processes.

Manage full sales cycle for new commercial accounts (10–1,000 employees): prospect, qualify, forecast, build MEDDPICC account plans, negotiate contracts with executives, and hand off to services for implementation while achieving quota and pipeline goals.

Lead product marketing for Outreach's AI-enabled revenue platform: develop messaging, conduct market/customer research, own sales enablement assets, and execute go-to-market plans across Product, Marketing, Sales, and Customer teams to drive pipeline and revenue.

The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.

Deploy, customize, and operationalize Outreach's AI Revenue Agents in customer environments. Map GTM workflows, integrate SaaS/CRM data, tune agent behavior, build reusable implementation patterns, liaise with Product/Engineering, and train customer teams to drive measurable revenue outcomes.

Design and scale AI-driven go-to-market workflows inside Outreach. Develop AI agent workflows, integrate with CRM/data systems, drive product adoption, run experiments to optimize pipeline and rep productivity, and partner cross-functionally with Product, Sales, Marketing, BI, and RevOps.

Own global growth marketing strategy and execution across demand generation, ABM, expansion, web and digital channels. Drive pipeline, bookings, and efficiency metrics; build and lead a high-performing team; partner with sales and RevOps to optimize attribution, forecasting, and revenue outcomes.