Outreach

As an Outreach Training Specialist, your goal is simple: Educate and Onboard Outreach Customers. You will have the opportunity to provide world-class experiences for customers of all sizes and industries. The Training Specialist role at Outreach carries an incredible amount of responsibility with their delivery and product knowledge impacting each and every customer. Internally, their impact will be felt company-wide through reducing support tickets, reducing time-to-value, reducing customer calls, and allowing Customer Success Managers and Engagement Managers to have more strategic conversations with customers while increasing adoption and customer love. This position will work relentlessly with our teams and clients to solve problems, educate, and generate customer sales excellence.

The Role We’re looking for a curious and passionate Sr. Marketing Analyst who is driven to unlock the story behind the data and does not shy away from complexity and ambiguity. An essential partner to the Marketing team at Outreach, you provide your expertise to find opportunities for growth and marketing optimization. Your skills include the technical ability to pull and stage data from multiple systems, the programming proficiency to create

We are looking for a highly motivated Accounting Manager to oversee the function and manage a team of 4+ to drive a timely close and reporting process. The right person will help scale and build both the team and process as Outreach grows and expands. You will be a thought leader in technical accounting and help identify and implement best practices both technically and operationally. You will be responsible for all technical revenue and general ledger accounting and design and lead a best in class team and month end close process, including reducing time close while mitigating risk, formal review process and timely completion of account reconciliations. 

Our Customer Success Team is looking for a strong writer with visual design skills to translate post-sales conversations into resources that our CSMs can use to engage customers. In this role, you will partner with stakeholders on multiple teams to become a subject matter expert in our product and processes. You’ll take ownership of building and maintaining materials that our team will rely on to drive adoption, retention, and strategic initiatives. As the CS Content Specialist, you’ll also define and implement a strategy for storing and organizing the materials that the team is using. Outreach is growing quickly, so an important part of this high-impact role will include tailoring content for one-to-many engagements and automated communications.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization. Quickly start contributing.

We’re looking for someone who has an interest in system architecture, but a passion for getting things done. You’re smart enough to work at top companies, but you’re picky about finding the right role (this is more than just a job, right?). You’re experienced, but you also like to learn new things. You want to work with smart people and have fun building something great. You have an analytical mind and are able to prioritize well and communicate clearly. You have a consistent track record of delivery and excellent software engineering skills. You must be able to work across multiple facets of the project and have the ability to create innovative solutions. 

The Outreach Recruiting team is looking for a Technical Sourcer/Researcher to help drive sourcing success to scale. Our product and engineering org. (aptly named Prodgineering) is looking to double and will require a robust and effective recruiting strategy. This is where you come in! In this role you would be given the freedom to help optimize our current ecosystem. This role will have a balance of pipeline generation, research and commitment to data quality. We will be looking for someone to innovate and grow our current model, but also be willing to take the time needed to improve our current data sources.

Making changes in our Ruby on Rails back-end and React and Typescript client to add necessary monitoring and telemetry data to get top-level feature health metrics. Developing new automated tests to ensure we are delivering high-quality software quickly. Developing end-to-end testing framework of our core features. Contributing to the evolution of our CI/CD pipeline. Developing and maintaining monitoring and alerting systems for our services. Working with the team to develop and document detailed test suites. Actively participating in requirement gathering and design reviews, to ensure Observability is a top priority through feature development. Assisting in gathering and analyzing test metrics and suggests improvements to the software development and testing processes.

The mission of the Data Platform team is to utilize trustworthy data analysis and experimentation to build new product features, build an efficient event pipeline for third party applications, and help others in the company use data effectively. The team consists of a group of senior engineers who are passionate about building platforms. Many of the day to day tasks will involve working closely with:

As an Outreach Product Manager, you function as an expert in one or more primary user personas for the Outreach product, deeply understanding their day-to-day workflows, the context in which they work within a sales organization, the technologies they interact with, and how they use Outreach to drive sales outcomes. This role is responsible for identifying, validating and prioritizing competitive solutions within the Outreach product that provide real business impact for our customers and are a joy to use. You’ll plan and enable go to market activities and ensure new solutions launch effectively and are adopted. 

As an expert in both our buyer and our market, you will be responsible to operationalize these insights within Leadership, Marketing, Sales and Product. You will act as the main source of up-to-date market intelligence, available as needed and sharing real-time briefs with stakeholders as needed. For Leadership and Product, you will package up these insights into regular briefings with the leadership team. For Marketing, you will craft positioning and write copy for campaigns. For Sales, you will build tools and materials and provide direct deal support where necessary. 

The Role The main moving piece of the Outreach product is the system which manages communications with customers by synchronizing user inboxes. That system is owned by the Customer Engagement Actions Team. The team’s goal is to drive efficient revenue generation by enabling Outreach users to make efficient contacts, keep in touch with their customers, and comply with data management and security policies. Our team needs people to help us with our

We are seeking a self-motivated, enthusiastic event marketer to join the Demand Generation team. This position is responsible for working directly with the Sr. Field Marketing Manager to execute small to medium sized regional events. Successful candidates will possess impeccable communication skills both written and oral and must be incredibly organized and detail oriented - managing the logistics of multiple events simultaneously.

The Vice President of Business Development is responsible for leading the company’s strategic partnerships. Informed by a deep understanding of the technology and sales engagement landscape, she / he will have a keen understanding of Outreach’s competitive market and financial position. As an integral member of the leadership team, the VP of Business Development will work closely with the company’s COO to define and develop goals and objectives, along with the associated partnership strategy. 

Billing Manager will take over the post - invoicing responsibilities, reconciling Zuora to Salesforce regularly, managing the AR/Collections and cash apps function and allow for a better customer experience by setting up and performing controls, process, checks and reporting.

Data is at the core of Outreach's strategy. It drives our customers and ourselves to the highest levels of success. We use it for everything from customer health scores and revenue dashboards, to operational metrics of our AWS infrastructure, to helping increase product engagement, to predictive analytics and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to save our customers time and improve their sales efficiency.

Building high quality web applications in a modern web stack. The software we currently use includes React, Typescript, Webpack, Jest, Babel, and CSS Modules. Making changes in our Ruby on Rails back-end application services as needed to implement front-end features. Collaborating with designers to implement intuitive user interfaces. Responding to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well tested code. Working with stakeholders to gather and understand requirements. Learning new tools and skill sets. Quickly becoming a strong contributor on the team.

As a member of the Technical Support Engineering Team, you are the proactive front line and face of Outreach. You interact with our customers daily and make them better at what they do while improving our product. Being a Technical Support Engineer will require you to come up to speed on the product quickly. You will work with customers to ensure they experience the full power of our tools, providing training/adoption and working across teams to better our product.

The mission of the Data Platform team is to accelerate success of our internal and external customers through trustworthy data analysis and experimentation. As a member of the team, you will be on the ground floor, working directly with the Senior Director of Engineering to define and implement our strategy for delivering data products. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production. This is a full stack role that has a strong backend and frontend components.

Working with commercial CPaaS APIs and open-source real-time communication software to manage calls, messages, and security. Finding ways to engineer high availability into a system that has lots of moving parts, not all of which are directly under your control. Working with stakeholders to make sure our customers have the tools they need to be successful on our platform. Finding quick ways to prototype and test possible solutions to large problems. Looking up and down the stack for the best return on investment for any given pain point. Working on one of the most visible parts of Outreach’s product - to both our customers and the rest of our organization. Quickly start contributing.

Our Site Reliability Engineers are usually iterating on our planned projects on a day to day basis. However, we are occasionally disrupted by exigent circumstances (read: alerts). The aim is to ensure that we spend more time than not working on software to make our platform more performant and scalable, and make it easier for the other software engineers to do their jobs. We are also occasionally called to assist other teams. When confronted with disruptive events, we strive to codify what we’ve learned and feed that information back into how we plan and prioritize our work. 

In this role your job is to create self-generated pipeline and close business in our Emerging Market segment (accounts with fewer than 200 employees). We are looking for candidates that have experiencing using Outreach to crush their numbers as an SDR or an AE. If you are an experienced closer looking for a job to build your consultative sales skills or a SDR hoping to move on to the next step in your sales career, the Emerging AE position is a great way to learn how to sell the right way, uncovering pain and building value.

As an Sales Manager-Emerging AE's, you’ll work directly with our VP of Sales to master our product, sales process, methodology, and internal tools - and then train and motivate Emerging Account Executives to successfully educate customers and sell our platform to achieve monthly, quarterly, and annual goals. You’ll need to work harder and be better than you ever have before. You’ll need to dig deep and understand what strategies and initiatives need to be developed and invested in to be successful. But, when you win, you’ll know you’ve done the best work of your life, that it mattered, that you made a difference, and that it changed the world of sales.

Front-End Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

Full-Stack Engineers on the Data Workflow Team understand job scheduling, driving work in batches, and are good at building scalable systems that handle data that users find digestible. They prefer simplicity and elegance over complexity, but have experience developing flexible solutions that adapt to different levels of users. They look to their customers for guidance on what's useful and important and drive toward implementing it. They can iterate quickly given feedback from customers, program leads, and designers.

As the Manager of Client Engagement, SMB & MM Accounts you will lead and manage a team of CEMs who are focused on implementing Outreach and delivering value to customers in the first 60 days of their license. This is a demanding role that relies a mindset of customer-obsessed project management and a focus on inspiring teamwork. We expect you to lead-by-example and empower your team to deliver phenomenal customer results. This is a "working manager" position, meaning, you will help to recruit and mentor team members, assist with solutions to everyday implementation needs, and act as a lead in escalated situations. In addition, you will collaborate with other managers and teams (including the Outreach product team) to ensure that we are onboarding customers with best in class methodologies and solutions.

The Sales Development Representative (SDR) is responsible for identifying and creating new qualified opportunities for their Account Executive partners. This role manages the outbound campaigns of their sales division by qualifying active buying interest and identifying critical decision makers to successfully position the Outreach value proposition. The SDR is the primary profile that Outreach platform was created to help - you will be the expert on the product as you will live in it everyday to do your job! SDRs who establish high performance and are strong representations of the Outreach Core Values with have potential for new challenges and career advancement within sales.

As a Senior Client Engagement Manager on the Professional Services Team, you’ll have an opportunity to be the face of Outreach to new organizations who have just purchased our product. You’ll ensure a customer’s initial onboarding and setup are exceptional. You will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start crushing their KPIs. As a Client Engagement Manager you will work with multiple teams within Outreach to ensure a customer journey is well documented and handoffs between teams are flawless (Sales, Presales, CSM). Outreach is growing like crazy and you will have an opportunity to make a huge impact with our core accounts, ensuring they are able to close more deals and expand their business.

You’ll have an opportunity to join the front lines of the emerging discipline of Customer Success within a company that is moving equally as fast. In combination with stellar technology and process, the people that will drive long term success and adoption are the Customer Success Managers (CSMs). The CSMs are the essential advocates by which inbound and outbound activities occur between the customer and Outreach as a whole. CSMs must ensure satisfaction, adoption and renewal. You’re a natural leader, and see yourself growing as our team expands.

This is a brand new team that is being built now. The Engineering Manager role would set the bar for engineering and operational excellence, team culture, business impact and hiring standards. Our customer base is yearning for more insights and this team will have a large impact on revenue, operational costs, and coaching efficiencies. This team will work inside the Core Workflow group and include multiple functions including frontend, backend engineering and data engineering. The Analytics team will work closely with Data Science to leverage models for optimization, the Data Platform team to shape data efficiently, and the other Core workflow to improve the overall impact of our customer experience.

Own the user experience and information architecture vision & strategy for Outreach products. Provide guidance, creative direction, and career mentorship to the product design team. Ensure appropriate and actionable User Research is being conducted across all phases of the product development cycle. Recruit, build, lead, grow, and retain a diverse and inclusive team of product designers, user researchers and leaders. Build out practices, rituals and culture within Product Design in context of broader product development teams. Champion ongoing improvements by considering market analysis, customer feedback, site metrics, and usability findings. Own the end-to-end product design processes of the team, and how they integrate with other parts of the organization – including PM/engineering, but also our customer-facing teams. Build long term strategies around mobile design/experience.

We are looking for a highly organized, detail-oriented thinker with an audience-first mindset for the role of Manager, Content Marketing. The ideal candidate is a creative marketing professional and an expert in developing highly engaging, shareable, evergreen content that drives new leads and accelerates pipeline. This person will be responsible for supporting cross-functional initiatives and producing many different types of content including product launch announcements, podcast interview scripts, blog posts, webinars, ebooks, and much more.

The Senior Product Designer role is a pivotal role that sets the aesthetic vision for the entire product, both for the core application and for how we integrate into other products. The person in this role will be given the responsibility (and elbow room) to take something that is highly functional, and beloved by our users, and take it to the next level. Our engineers are chomping at the bit to take your vision and make it reality.

As our first Marketing Designer, you’ll have a chance to refine and build our brand identity. You will bring the Outreach brand to life throughout all marketing touch-points and across a variety of digital and print mediums. You’ll partner across various functions of the Marketing team to design visual stories and collaborate with our Product Design team to ensure a consistent visual identity. You’ll need a passion for visual storytelling and be able to create a variety of different marketing assets!

You’ll have an opportunity to join the front lines of an emerging partnership team within a company at the center of a quickly developing ecosystem. The Partner Manager will be the primary point of contact for most of Outreach’s partnerships - both with independent software vendors and with non-technical companies relevant to the sales engagement space. You will create the processes Outreach uses to work with these partners, and will work with your marketing peers to scale partner co-marketing efforts. You’re an outgoing person who forms relationships quickly, and see yourself growing as our team expands.

Building applications in a modern web stack. We primarily use Ruby on Rails on the back-end, though there are services written in Go, Node and Elixir. We have data stores built on Redis, MySQL, and S3. We are beginning to adopt GraphQL. We use CircleCI/Concourse for continuous integration. Our platform runs on AWS using Kubernetes. Work with back-end APIs from third parties to efficiently implement our features. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well tested code. Quickly become a strong contributor on the team.

Outreach is transforming how companies engage with their customers. As Group Product Manager - Core Services, you drive strategy and execution on product capabilities that are central to how Outreach customers use the product. Outreach is in a hyper-growth stage, and looking for product leaders who thrive in an entrepreneurial environment, bring proven best practices that lead to quality outcomes, and are excited to join one of the fastest-growing SaaS companies in a role with real impact.

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a leader in the industry, we expect the Director / Senior Director of Sales Enablement to build out a world-class sales enablement program an organization responsible for equipping our sales development, sales and customer success teams with the right skills, knowledge, process and enablement tools to maximize sales growth and customer success. Your success will be measured by the overall business impact of our enablement services, collaboration across teams, feedback from key stakeholders and deployment of a strategic and data-driven enablement framework.

The Enterprise Sales Development Representative is responsible for identifying and creating new qualified opportunities within target Enterprise, Commercial and upper Mid-Market accounts. This role manages the outbound campaigns to individuals within those assigned accounts and through diligent prospecting, works to create engagement for net-new meetings. The Enterprise Sales Development Representative will need to be able to articulate the Outreach value proposition. They will also have to excel at cross coordination with multiple stakeholders as this role will involve individuals from departments across the ORG including the AE, AE leadership and C-level leadership.

As an Inside Sales Representative (ISR), you will be responsible for overseeing the success plan for our Micro market segment, accounts with less than 50 employees. This will include managing deal cycles from discovery through close and strategizing with the Market Development Representatives who qualifies inbound leads and sets meetings for you. You will be the primary contact and have the responsibilities of demoing Outreach's platform, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. As an ISR, you will be accountable for developing a plan that will lead to hitting your territory goal, with the full assistance of the company to make you successful.

The Senior Director of Professional Services and Training is responsible for managing the team of Project Managers, Consultants, Trainers and Curriculum Developers that work with our customers to understand, implement and optimize the Outreach solution.

The mission of the Data Science team is to accelerate the success of our internal and external customers through trustworthy data analysis and experimentation. As a member of the team, you will be on the ground floor, working directly with the VP of Data Science to define and implement our strategy for delivering data products. You will be responsible for delivering models, data-driven functionality, and end-user features based on these models that will be deployed into production, as well as analyzing the data to produce actionable insights.

You are an experienced researcher with amazing people and communication skills. You are also a hustler, an ombudsman, a tactician, and an amazing teammate. You are ready to tackle complex problems in a space that is still being defined. You are willing to take the initiative - drive value, be the voice of the customer, make tradeoffs under tight deadlines, and be creative with your approach to user research. You hunt for truth, you triangulate, and move quickly, all while having the support of your colleagues and team. Your curiosity, humility, and empathy make you a key component to our customer obsessed mission.

You will be responsible for improving our information security operations program including working with other engineering teams to integrate security monitoring into their flows and processes. You must be comfortable working with cloud technologies and how to best leverage the security features provided by our cloud service provider or by choosing our own. In this role, you will be working with management, technical leaders and engineers, external auditors, and at times, directly with our customers.

Building applications in a modern web stack. Our application is 100% built in React and we use TypeScript and Apollo Client/GraphQL. Identify the critical details and prioritize incremental delivery. Design and deliver great solutions. Respond to changing requirements efficiently and responsibly. Helping us build customer trust by keeping the quality bar high and delivering well-tested code. Own features all the way through. Quickly start contributing.

When the question is asked, “what kind of company are you?” our answer will always be, “we are a success company - we are here to make our customers successful.” The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. CSMs are expected to coach customers to optimize their sales strategy to take advantage of best practices. We're one of the largest teams at Outreach and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.