Jobs at Penn Interactive

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

Lead and mentor multiple software teams building promotional capabilities. Collaborate with product to define roadmaps, ensure reliable, scalable architectures, enforce development processes, hire, set KPIs/SLAs, and drive performance, scalability, and operational excellence.

Design, build, and scale GraphQL and gRPC APIs and SQL queries powering the sportsbook marketplace. Own end-to-end feature delivery, performance diagnostics and remediation, release and deployment windows, monitoring in DataDog, and on-call rotations. Mentor peers, draft technical proposals/specs, and improve platform scalability through load testing, tracing, and production hygiene.

Build performant, accessible front-end applications using React and TypeScript. Partner with product and design to architect and ship features, write thorough automated tests, use observability and profiling tools to diagnose issues, improve CI/CD and testing pipelines, mentor teammates, and raise code quality while working in an agile environment.

Design, administer, and optimize databases for cloud-native platforms. Support production incidents, evaluate and improve schemas and replication, drive DB architecture choices across AWS/GCP, implement IaC (Terraform) and GitOps, and build repeatable database designs for availability, reliability, and performance.

Lead design and delivery of platform capabilities that power a Federated GraphQL API and event-driven systems. Build and optimize gRPC endpoints, GraphQL APIs, and SQL for scale; own observability (DataDog, Bugsnag), mentor engineers, drive integrations, improve performance and reliability, and support customer-facing product teams across the organization.