Jobs at PTP

Lead expansion within enterprise accounts by building executive relationships, identifying and closing complex CX and contact-center opportunities, coordinating internal and partner teams, and delivering consultative advisory services to drive multi-year growth and large professional services engagements.

Lead the design and implementation of Google Cloud CX solutions, mentor teams, and ensure high-quality delivery in production environments.

The Senior Test Analyst will design and execute test cases for web applications, monitor test progress, and support client User Acceptance Testing efforts.

Design and deliver customer experience solutions using machine learning techniques, analyze customer data, implement ML algorithms, and automate processes.

The Genesys Developer will design and develop Genesys solutions, facilitate meetings, document requirements, and mentor team members.

Develop and maintain user interface elements, utilize Vaadin, and train team members on front-end development while focusing on customer experience solutions.

The Genesys Cloud Engineer will design and implement customer experience solutions using Genesys Cloud, focusing on call flows and technical support.

The CX Business Architect will design, test, and deliver customer experience solutions while leading business requirements sessions and maintaining client relationships.

Design and deliver customer experience solutions; create user interfaces, wireframes, and prototypes; lead design sessions; collaborate with clients and developers.

The Data Analyst will analyze caller behavior data, design Tableau reports, and provide insights to improve customer experience in IVR applications.

Design and deliver voice user interface solutions, create call flow diagrams, conduct usability testing, and optimize IVR applications.

The CX Business Analyst will design, test, and deliver customer experience solutions, facilitate client sessions, and manage project deliverables.

The Customer Experience Analyst will improve IVR operations through data analysis, optimization methods, and recommendations, focusing on Mandarin-speaking customers.

Design, develop, and administer databases for analytics and applications, with responsibilities including SQL maintenance, integration, and cloud solutions.

The Engagement Manager will develop client relationships, lead CX solution sales and delivery, and provide leadership to delivery teams.

Manage project delivery for customer experience solutions, ensuring quality, timeline, and budget adherence while maintaining client relationships.

Design and deliver customer experience solutions, lead implementation teams, define requirements, and mentor technical team members.

The Senior Solution Architect will represent and sell CX solutions, identify customer needs, architect solutions, present demonstrations, and collaborate with teams.

Develop and manage customer experience solutions on GCP, validating deployments, writing queries, and utilizing various technologies for effective cloud solutions.

The IVR Test Engineer will provide testing for large scale IVR applications, mentor QA best practices, write automation scripts, and improve test documentation.