Pushpay

At Pushpay the Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director, Customer Success Managers.

As an App Design Specialist you will work to make a memorable first impression with unique app designs for each customer. You will also strive to deliver best practices in mobile design to ensure maximum engagement with end-users. You will provide escalated technical assistance and support to our internal teams and customers.

You will be the client’s first impression of Pushpay, so we are looking for a passionate, personable and professional individual who will be able to connect our clients to our service. In this role, you will make outbound calls to potential clients who have expressed interest in learning more about Pushpay or appear to be strong potential customers based upon our general market focus. This role reports to your hiring manager.

The Enterprise marketing campaign manager is a critical role in the marketing organization. Today Pushpay serves 55 of the top 100 churches in the United States. Our role in marketing is to continue to grow our presence with these large organizations and expand our lead in the marketplace. This position is at the center of that strategy. From using the latest marketing technology tools, to planning our account-based marketing strategies, to partnering with our product, field marketing, and events teams, you’ll focus on driving awareness of our solutions to our targeted accounts, engagement with the key decision makers, and velocity through the pipeline to close business. This position ensures the delivery of a variety of initiatives that power our company’s overall success and reports to the Director of Lifecycle Marketing, while having key stakeholder relationships with the sales, operations, and customer success teams as well.

The Mid Market Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RS is accountable for customer retention through the annual renewal process, and will work with our Customer Success Managers in serving our existing mid-market Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

Who you are: Someone who has both an interest in helping others and working in a fast-paced environment. You are smart, hard-working and passionate. You are a critical thinker who is agile and knows how to communicate. You have a hunger to always be growing and are competitive while also being coachable. Above all else, you put people first. This role reports to the Enterprise Sales Development Representative Manager.

The Enterprise Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The MM RS is accountable for customer retention through the annual renewal process, and will work with our Customer Success Managers in serving our existing enterprise Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

We are looking for a senior Software Engineer with extensive server-side JavaScript experience in Node, or someone with substantial experience working on a single-page-application of size. Bonus points if you’ve also been involved in writing back-end systems in another language! We are looking for someone who is comfortable writing asynchronous JS code using callbacks and/or promises, and who is interested in learning and working with new technologies!

At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

In order to maintain a high level of Customer Care, the Team is dedicated to our customers above and beyond the expected measures. The perfect candidate is someone who can be fiercely loyal to our customers and end-users, their needs, and their expectations. Among the many duties the Support Team carries out, the core of what we do is create a culture that turns the Support process into a win/win for our company and the customer. This role reports to the Manager of Customer Care.