Pushpay

At Pushpay the Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director, Customer Success Managers.

As a Salesforce Developer on our Technical Operation team, you will be responsible for extending our business logic and functionality by leveraging advanced Process Builder and Flows, Apex, and Visualforce. Responsibilities include: reviewing requirements against current architecture and configuring Salesforce.com to business requirements, providing best practice recommendations and implementing functionality for a range of internal project stakeholders. You will work closely with business leadership, internal stakeholders, business analysts and users within a fast growing sales environment to ensure core systems are built for scale and delivery of key insights. 

In order to maintain a high level of Customer Care, the Team is dedicated to our customers above and beyond the expected measures. The perfect candidate is someone who can be fiercely loyal to our customers and end-users, their needs, and their expectations. Among the many duties the Support Team carries out, the core of what we do is create a culture that turns the Support process into a win/win for our company and the customer. This role reports to the Manager of Customer Care.

As a Salesforce.com Administrator on our Technical Operation team, you will be responsible for day to day oversight of Pushpay’s Salesforce.com ecosystem, which will includes: Object management, Configuring Salesforce.com to business requirements, Providing best practice recommendations and Implementing functionality for a range of internal project stakeholders. You will work closely with business leadership, internal stakeholders, business analysts and users within a fast growing sales environment to ensure core systems are built for scale and delivery of key insights.

We are looking for a senior Software Engineer with extensive server-side JavaScript experience in Node, or someone with substantial experience working on a single-page-application of size. Bonus points if you’ve also been involved in writing back-end systems in another language! We are looking for someone who is comfortable writing asynchronous JS code using callbacks and/or promises, and who is interested in learning and working with new technologies!

We are considering both candidates with extensive existing React Native experience, and those with minimal commercial React Native experience but with substantial native mobile app development on iOS and Android. A strong understanding of core Javascript language fundamentals is essential.

You will be the client’s first impression of Pushpay, so we are looking for a passionate, personable and professional individual who will be able to connect our clients to our service. In this role, you will make outbound calls to potential clients who have expressed interest in learning more about Pushpay or appear to be strong potential customers based upon our general market focus. This role reports to your hiring manager.

The Mid Market Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RS is accountable for customer retention through the annual renewal process, and will work with our Customer Success Managers in serving our existing mid-market Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

Who you are: Someone who has both an interest in helping others and working in a fast-paced environment. You are smart, hard-working and passionate. You are a critical thinker who is agile and knows how to communicate. You have a hunger to always be growing and are competitive while also being coachable. Above all else, you put people first. This role reports to the Enterprise Sales Development Representative Manager.

As the Marketing Automation Specialist, you’ll join a team that supports our marketing automation efforts for demand generation, lead nurturing, lead scoring, and automated communications programs. Your main responsibilities will include the setup, deployment, and management of automated marketing campaigns. You’ll work in close collaboration with our Senior Marketing Automation Manager, Senior Marketing Automation Specialist and your internal marketing customers to optimize campaigns and execute testing programs.

The Enterprise Renewal Specialist is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The MM RS is accountable for customer retention through the annual renewal process, and will work with our Customer Success Managers in serving our existing enterprise Pushpay customers to maintain their satisfaction and renewal of their next contract. This role is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Specialists are responsible for ensuring that customers are set up for success while maximizing the financial results for Pushpay.

As a Salesforce Developer on our Technical Operation team, you will be responsible for extending our business logic and functionality by leveraging advanced Process Builder and Flows, Apex, and Visualforce. Responsibilities include: reviewing requirements against current architecture and configuring Salesforce.com to business requirements, providing best practice recommendations and implementing functionality for a range of internal project stakeholders. You will work closely with business leadership, internal stakeholders, business analysts and users within a fast growing sales environment to ensure core systems are built for scale and delivery of key insights. 

The Bilingual Tech Support Representative position is a perfect blend of customer care and tech support. You'll be providing technical support and troubleshooting in English and Spanish for our two main categories of users: 1) Our church/non-profit partners 2) The end-users that are giving/donating to our partners.

The Enterprise marketing campaign manager is a critical role in the marketing organization. Today Pushpay serves 55 of the top 100 churches in the United States. Our role in marketing is to continue to grow our presence with these large organizations and expand our lead in the marketplace. This position is at the center of that strategy. From using the latest marketing technology tools, to planning our account-based marketing strategies, to partnering with our product, field marketing, and events teams, you’ll focus on driving awareness of our solutions to our targeted accounts, engagement with the key decision makers, and velocity through the pipeline to close business. This position ensures the delivery of a variety of initiatives that power our company’s overall success and reports to the Director of Lifecycle Marketing, while having key stakeholder relationships with the sales, operations, and customer success teams as well.

We are searching for a professional to join our growing Customer Success Team. The primary responsibility for this role is to manage the onboarding of our enterprise level customers by successfully implementing the Pushpay product suite. The right individual provides distinctive post sale service that makes Pushpay / echurch the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results. This position will require the aptitude to become an expert on the Pushpay product suite, underlying technology, competitive advantages, and convey those to Pushpay/echurch customers. This person will work best in a dynamic, technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.

At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

This position will require the aptitude to become an expert on the Pushpay product suite, underlying technology, competitive advantages, and convey those to Pushpay/echurch customers. This person will work best in a dynamic, technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.

Provide support, create documents and maintain records pertaining to employee onboarding through offboarding. Maintain ADP by entering new hire information, benefits enrollments/changes, and employment status changes. Create and track change forms in DocuSign for employment status changes. Run regular and ad hoc reports in ADP to track business trends and drive data based decisions. Maintain HR systems and regularly review and implement process and procedure improvements. Conduct periodic audits on benefits, compliance documents, and employee files. Regular reconciliation of benefit invoices to ensure benefit changes are processed correctly and billing is accurate.

The Pushpay HR team is seeking temporary support to perform the Benefits Specialist position in support of the HR function. This position will partner with the HR and Finance teams as well as staff with all of their benefits related needs. This includes benefits administration, benefits invoice reconciliation and responding to staff inquiries, escalating any issues as appropriate.