Pushpay

Who you are: Someone who has both an interest in helping others and working in a fast-paced environment. You are smart, hard-working and passionate. You are a critical thinker who is agile and knows how to communicate. You have a hunger to always be growing and are competitive while also being coachable. Above all else, you put people first. This role reports to the Enterprise Sales Development Representative Manager.

At Pushpay, the Customer Success Manager plays a key role in building and fostering relationships with our Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to the Enterprise Customer Success Team Manager.

As a Director of Sales Operations, you will will serve in a critical leadership role across Pushpay to scale our Sales Operations function as we grow into the next phase of our business. You will be a strategic advisor to our Sales and Customer Success Leadership teams to provide frameworks for territory design, robust compensation plans, and in-depth BI and Financial Reporting. You will also “roll up” your sleeves to get into data to provide insight recommendations to drive our business forward. In addition, you provide leadership to a small, yet, growing sales operations team.

The primary goal of the of the Mid Market Account Executive is to generate leads, develop an account portfolio, and close deals in order to meet quarterly sales booking and revenue quotas in the assigned geographic territory. This position will require the aptitude to become a master of Pushpay product capabilities, underlying technology, and competitive advantages and convey those to Pushpay customers. This person will work best in a dynamic, technology-driven environment utilizing phone and web tools to effectively manage a high velocity of activity.

In order to maintain a high level of Customer Care, the Team is dedicated to our customers above and beyond the expected measures. The perfect candidate is someone who can be fiercely loyal to our customers and end-users, their needs, and their expectations. Among the many duties the Support Team carries out, the core of what we do is create a culture that turns the Support process into a win/win for our company and the customer. This role reports to the Manager of Customer Care.

As Mid Market Implementation Manager, you will be responsible for hiring, training, coaching, and managing a team of new and established Mid Market Implementation Specialists in a fast-paced and rapidly changing environment. In this role, you will work closely with Implementation leadership to help build a team of world-class Implementation Specialists focused on serving our Mid Market level customers, as well as execute and improve implementation processes. As part of our customer success focused, results driven organization you’ll be responsible for maintaining a high standard of customer experience and driving sustainable, long-term customer happiness. This position answers to the VP of Customer Success.

At Pushpay, the Data Steward plays a key role on the Operations team and within the company. You will manage master data by processing reporting and analytics, source data updates, monitoring exceptions, and taking appropriate actions. A major task will be conducting data quality reviews and ensuring data accuracy. The Data Steward role will work primarily within Salesforce and Excel. The following is an overview of the job duties and experience required.

You will be the client’s first impression of Pushpay, so we are looking for a passionate, personable and professional individual who will be able to connect our clients to our service. In this role, you will make outbound calls to potential clients who have expressed interest in learning more about Pushpay or appear to be strong potential customers based upon our general market focus. This role reports to your hiring manager.

As a Salesforce / Marketo Systems Administrator on our Technical Operation team, you will be responsible for day to day oversight of Pushpay’s Salesforce.com and Marketing tech stack. Responsibilities include: Object management, Configuring Salesforce.com to business requirements, Providing best practice recommendations and Implementing functionality for a range of internal project stakeholders. You will work closely with business leadership, internal stakeholders, business analysts and users within a fast growing sales environment to ensure core systems are built for scale and delivery of key insights.

The Operations Technical Project Manager will be responsible for working with senior management to plan, resource, manage, deliver and conduct retrospective ROI analysis on internal Operations-led technical projects. These projects will be delivered for all teams across the business, including but not limited to: Marketing, Sales, Customer Success, Support and Finance. While it is not expected that the successful candidate will be a subject matter expert in all areas of business management, it is expected that the successful candidate will be able to effectively engage with members of the business from front line staff to the entire C-suite, and with the technical resources tasked to complete the work. The successful candidate will also possess a strong working knowledge of the Atlassian suite of Project Management Tooling (Confluence, JIRA, associated plugins) and be familiar with the design and administration of project workflows, in-line with industry best practice.

You will be the client’s first impression of Pushpay, so we are looking for a passionate, personable and professional individual who will be able to connect our clients to our service. In this role, you will make outbound calls to potential clients who have expressed interest in learning more about Pushpay or appear to be strong potential customers based upon our general market focus.

As a Salesforce Developer on our Technical Operation team, you will be responsible for extending our business logic and functionality by leveraging advanced Process Builder and Flows, Apex, and Visualforce. Responsibilities include: reviewing requirements against current architecture and configuring Salesforce.com to business requirements, providing best practice recommendations and implementing functionality for a range of internal project stakeholders. You will work closely with business leadership, internal stakeholders, business analysts and users within a fast growing sales environment to ensure core systems are built for scale and delivery of key insights. 

At Pushpay the Mid-Market Customer Success Manager plays a key role in building and fostering relationships with our customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay. You will do all of this while creating a strong relationship with our customers based on value realization. The customer satisfaction you foster will help you retain our customers. This role reports to Director of Customer Success. 

We are looking for a Strategic Account Executive who is intelligent, experienced, and well-disciplined to lead our partner strategy with denominations, dioceses, regional networks, and other groups of affiliated churches. This person will play a critical role in our efforts to drive sales momentum in untapped areas of our target market, (including Catholics and other “mainline” denominations), while also contributing to the overall growth of Pushpay’s partner strategy.