Radicle Health Benefits Overview

Supports governance, risk, and compliance programs by maintaining risk registers, conducting assessments, tracking mitigation plans, monitoring regulatory and control adherence, coordinating audit evidence, and updating policies. The role develops risk metrics, supports audit readiness, leads compliance training and awareness initiatives, and maintains documentation for audits, investigations, and post-incident reviews.

Own the full sales cycle for mid-market accounts, from outbound prospecting through close. Generate pipeline through outbound outreach and ABM campaigns, engage executive, clinical, and operational stakeholders, follow the SPICED methodology, maintain Salesforce CRM accuracy, use Gong for call analysis and self-coaching, and deliver accurate forecasts. Success includes closing $800K+ in new ARR, sourcing 60%+ of pipeline, and maintaining 3–4x pipeline coverage.

Leads the scaled Customer Success team, coaching CSMs and managing customer health, renewals, retention, and expansion. Owns digital and 1:many engagement programs, including email campaigns, office hours, town halls, and webinars. Measures adoption, satisfaction, engagement, and retention while using CRM and customer success tools for reporting and outreach. Partners cross-functionally with Marketing, Product, Training, Implementation, Billing, and Support.