Roadie Benefits Overview

Develops, organizes, audits, and maintains internal and external customer experience content, including Salesforce knowledge bases, guides, macros, communications, and self-service resources. Partners with Training, Quality, Operations, Product, Marketing, and Legal teams to ensure accurate, accessible, searchable, and brand-aligned content. Manages content requests, supports feature and campaign updates, optimizes knowledge-base performance, and reports improvement opportunities to CX leadership.

Supports RoadieXD financial operations through billing validation, accounts payable tracking, month-end close, reconciliations, forecasting, budgeting, vendor contract analysis, and operating-metric reporting. Investigates discrepancies, analyzes costs and margins, maintains financial trackers, supports rebates and rate-card analysis, and partners with Finance, Accounting, AP, and Operations to improve processes and inform leadership decisions.

Serves as a strategic people partner to leaders across Roadie, owning employee relations, investigations, performance management, manager coaching, compliance, talent management, job architecture, engagement initiatives, and people analytics. Supports onboarding, benefits administration, HR systems, and day-to-day People Operations while helping scale programs and organizational effectiveness.