Jobs at Rover
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Program Manager, Operations

Rover
Seattle
5 hours ago
+29
The ideal candidate has the ability to assess problems, identify solutions, remove barriers, bring people along and get results. You thrive in a constantly evolving, fast-paced technology environment. You act quickly to identify opportunities and solve high-impact business problems. You embrace ambiguous operating environments and leading change. If you have a voracious appetite for interacting with data to solve problems, enjoy partnering with numerous organizational stakeholders, and live to deliver outstanding results, this role may be for you.

Senior Director of Operations

Rover
Seattle
5 hours ago
+29
We are looking to hire a Director of Operations to scale our organization’s operations as our business rapidly grows. This position oversees teams that deliver world class customer service across our Trust & Safety, Fraud & Booking Assurance, Customer Escalations and Customer Experience teams.

Trust & Safety Agent - Bilingual: Canadian French (Remote)

Rover
Seattle
2 days ago
+29
As a member of our team, you treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You see your co-workers as a family, not just a team. You can get a little weird and laugh at yourself. You bring your unique experiences and passions to your job every day. Viewed as a Leader and change maker with proactive solutions and ideas, to ensure Rover’s success.

Business Analyst - Growth

Rover
Seattle
2 days ago
+29
For Business Analysts at Rover, there is no such thing as a boring day. They eagerly flex between supporting the quantitative needs of one specific business unit (Marketing, Finance, Supply, Operations, etc.) and working cross functionally to tackle more complex problems such as acquisition and retention forecasting, ROI reports, and supply/demand equilibrium monitoring. They are also a source of support and mentorship for colleagues across the organization as they hone their own analytical skills. Business Analysts dig deep into huge sets of customer, sitter, and market-level data, then emerge with clear business narratives and recommendations. They will work closely with business stakeholders to provide actionable insights. 

Business Intelligence Analyst

Rover
Seattle
2 days ago
+29
We are specifically looking for a Business Intelligence Analyst to support our marketing attribution and performance reporting infrastructure. Our analytics team owns, among other things, the data models and procedures that our global marketing teams rely on for daily reporting and analysis. This automated data pipeline is built on several data platforms that leverage Redshift SQL, Python, and Spark. Marketers use this data to inform budgets and forecasts, customer acquisition and retention strategies, and consumer behavior insights. This analyst will act as the subject matter expert, working alongside other analysts and stakeholders to define, prioritize, and execute on future improvements and evolutions of our data models. This could include identifying opportunities to collect more accurate or complete data, layering in new features to our reporting and KPIs, creating tests and alerts to validate the accuracy of our data, and evaluating various attribution methodologies (such as first-click or multi-touch). The analyst can then analyze the results of those improvements, clearly narrating the impact they had on the business.

Trust & Safety Agent - Bilingual: Canadian French

Rover
Seattle
3 days ago
+29
As a member of our team, you treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You see your co-workers as a family, not just a team. You can get a little weird and laugh at yourself. You bring your unique experiences and passions to your job every day. Viewed as a Leader and change maker with proactive solutions and ideas, to ensure Rover’s success.

Technical Program Manager - Data Platform

Rover
Seattle
3 days ago
+29
We're looking for an experienced Technical Program Manager to execute the initiatives to scale the data infrastructure platform at Rover. The ideal candidate is detail-oriented, has excellent communication skills, loves to work on cutting edge technology and has a propensity for problem solving.  You'll primarily be responsible for helping us define what providing data at Rover as a service should look like. You will help define what processes and best practices will be most effective for the team for requirements gathering, project scoping, managing to milestones through completion of initiatives. You will meet with stakeholders to understand the needs of the business and partner with the Data Platform team to craft the best solutions that leverage our existing architecture or define the roadmap to define the feature requirements for scaling it into the future. Ideally, you'll have experience with managing projects dealing with data at scale in a fast paced, agile, and technically exceptional team.

IT Applications Analyst

Rover
Seattle
1 week ago
+29
We’re looking for an IT Applications Analyst who will play a critical role in managing Rover’s customer engagement (e.g. Zendesk, Talkdesk) and productivity (e.g. Jira, Confluence) tools. You will manage, configure, develop and enhance how these applications are used at Rover. You will also be responsible for architecting solutions, resolving technical issues, implementing new features & functionality, and leading or participating in projects requiring systems expertise for these applications. This position requires a self-motivated employee who has a strong passion for improving Rover’s customer experience and a drive for efficiency and process improvement.

Project Manager - Preventative

Rover
Seattle
1 week ago
+29
We're looking for a Project Manager to join our Preventative team. Rover’s Preventative team focuses on preventing safety and fraud incidents on the Rover platform. You'll be directly responsible for driving initiatives that improve user and pet safety on the platform. You'll succeed in this role if you excel at: driving complex projects to success, partnering with various stakeholders across the organization, using data to guide decisions, managing competing priorities across multiple projects, and acting with a balance of pace and precision.

Remote Overnight Trust & Safety Agent (Seattle)

Rover
Seattle
1 week ago
+29
As a member of our team, you treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You see your co-workers as a family, not just a team. You can get a little weird and laugh at yourself. You bring your unique experiences and passions to your job every day. Viewed as a Leader and change maker with proactive solutions and ideas, to ensure Rover’s success.

Senior Financial Analyst

Rover
Seattle
1 week ago
+29
The Financial Analyst is responsible for analyzing, modeling and reporting on the Revenue and Acquisition costs for Rover. As a member of the FP&A team at Rover, you will provide deep domain expertise and analytics support to quantitatively-minded individuals in FP&A and Sr Leadership while partnering with the organization in its entirety. You will develop analysis and financial management by partnering with internal stakeholders, Sr leadership and the Head of FP&A. The right person will be an operational finance agent who would play an integral part in helping further the predictability of Rover’s business.

Director of Program and Process Management, Operations

Rover
Seattle
1 week ago
+29
We're looking for a Director of Program and Process Management to join our Operations team. This position leads critical business initiatives to scale Rover’s operations, while delighting customers and driving profitability. The position also oversees program and project management across Operations, leads workforce management, and supports rhythms and processes for strategic planning, metrics and budget.

Director of FP&A

Rover
Seattle
1 week ago
+29
The Director of FP&A will be responsible for setting the cadence of FP&A and functional reporting across the company. In this role, you will be responsible for partnering with Rover’s many functional and business owners to provide planning leadership, actual vs. budget/forecast analysis, cross-functional partnerships, enterprise budgeting and forecasting and investment tradeoff analysis. The right individual will reach success in this role by leading and mentoring the strong team in place and expanding it to accommodate Rover’s growth and complexity.

Customer Experience Supervisor, New Business Lines

Rover
Seattle
1 week ago
+29
The ideal candidate will have experience managing customer experience teams. Your passion for team leadership is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are someone who has demonstrated tremendous adaptability in a fast-paced environment; you thrive on a team that operates in terms of days, not weeks. You are very analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as each new business line evolves. 

Customer Service Supervisor, New Business Operations

Rover
Seattle
1 week ago
+29
The ideal candidate will be a passionate and strategic leader of customer experience teams. You will motivate, coach and develop your team to exceed performance goals, and empower them to constantly advocate for our customers. Because the business environment is fast paced and dynamic, this position requires adaptability. You will utilize both analytical and creative thinking to evolve business processes quickly. Clear and thorough communication with both your team and your stakeholders is critical. In addition to people management, you will be a main point of contact for Rover’s core customer experience teams, as well as a key resources for the product management team as they bring new pilot programs to market. Finally, you will be expected to consume and analyze data to inform your decision making at every step of the way.