Jobs at Rover
20

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Senior Software Engineer - Infrastructure

Rover
Seattle
2 days ago
+29
We're looking for an experienced software engineer for our cloud infrastructure team. This is a hands-on position in a cloud-native environment with the opportunity to be part of the team that owns and drives the adoption of service-oriented architecture at Rover to accelerate the delivery of software and infrastructure using technologies such as AWS and Kubernetes. The ideal candidate has deep experience in cloud and container based infrastructure, is detail-oriented, has excellent communication skills, loves to work on cutting edge technology, and has a propensity for problem solving and helping others.

VP of Engineering, Product Development

Rover
Seattle
6 days ago
+29
Rover.com is looking for VP of Engineering to lead software engineering for product development. Specifically, this role will lead the software engineering teams that work along-side Rover’s product management, analytics and design teams to create consumer-facing services, products, features and functionality. In this role, you will be highly visible and have significant impact in the outcomes of the business. You will be working on Rover’s most meaningful and strategic business opportunities, and play a key role at the intersection of technology and product strategy.

Business Analyst - Canada

Rover
Seattle
6 days ago
+29
For Business Analysts at Rover, there is no such thing as a boring day. They eagerly flex between supporting the quantitative needs of one specific business unit (Marketing, Finance, Supply, Operations, etc.) and working cross functionally to tackle more complex problems such as acquisition and retention forecasting, ROI analyses, supply/demand equilibrium monitoring, and capacity planning. They are also a source of support and mentorship for colleagues across the organization as they hone their their own analytical skills. Business Analysts dig deep into huge sets of customer, sitter, and market-level data, then emerge with clear business narratives and recommendations.  We are specifically looking for a Business Analyst to support our growing International business. The analyst will be an integral part of the team, working across a wide variety of business problems and supporting decision making and business rhythms with accurate data and guided analysis. 

Senior Product Manager, Pet Sitter & Walker Experience

Rover
Seattle
1 week ago
+29
As Senior Product Manager, Pet Sitter & Walker Experience, you are Rover’s strategic leader for all things impacting the supply side of our marketplace. You will be responsible for defining strategy and goals with a focus on optimizing supply health and retention, and making sure that Rover hits those goals. As an internal expert on our pet sitters and walkers, you have a deep understanding of key pet sitter segments and their needs and pain points. You will own a roadmap for an engineering team building customer-facing products and features, and be a key cross-functional leader on pet sitter initiatives. 

Product Manager, Pet Sitter & Walker Experience

Rover
Seattle
1 week ago
+29
As Product Manager, Pet Sitter & Walker Experience, you are Rover’s strategic leader for all things impacting the supply side of our marketplace. You will be responsible for defining strategy and goals with a focus on optimizing supply health and retention, and making sure that Rover hits those goals. As an internal expert on our pet sitters and walkers, you have a deep understanding of key pet sitter segments and their needs and pain points. You will own a roadmap for an engineering team building customer-facing products and features, and be a key cross-functional leader on pet sitter initiatives. 

Senior Manager of Product Management - International

Rover
Seattle
1 week ago
+29
The Senior Manager of Product of Rover’s International business is a crucial leadership role on the growing Rover International Team! In this role, you are Rover’s strategic leader for the product experience for our sitters and pet owners outside the United States. You will be responsible for setting the vision and strategy for our evolving International user experience with a focus on rapidly and efficiently scaling new customer acquisition, and making sure that Rover hits its International growth outcomes.

Director of Operations

Rover
Seattle
1 week ago
+29
We are looking to hire a Director of Operations to scale our organization’s operations as our business rapidly grows. This position oversees teams that deliver world class customer service across our Trust & Safety, Fraud & Booking Assurance, Customer Escalations and Customer Experience teams.

Operations Analytics Manager

Rover
Seattle
1 week ago
+29
The Manager, Operations Analytics is an operationally focused, analytically minded motivator of people. The role will manage a team of fast-paced Business Analysts that support a large portion of our non-technical teams including customer service and operations teams such as Customer Experience, Fraud and Trust & Safety that provide time-sensitive service and support for pets, owners & sitters on the platform. Business Analysts regularly dig deep into huge sets of customer, sitter, operations, and market-level data, then emerge with clear business narratives and recommendations. Specific areas of ownership include business capacity planning, defining and iterating on key metrics for success within operations, and the development and maintenance of data abstractions to support self-serve data stores. Business analysts are also a source of thought leadership, strategy, and mentorship for colleagues across the organization seeking to develop their analytical skills.  

Senior Program Manager, Operations

Rover
Seattle
1 week ago
+29
We're looking for a Senior Program Manager to join our Operations team. As a Senior Program Manager on the operations team, you will drive complex programs to scale Rover’s operations that focus on driving improvements in customer satisfaction and efficiency. You will tackle broad, ambiguous questions that have an impact across Rover’s operations teams and, often, the entire company, and our customers. You think strategically and can own a problem end to end. Key areas of investment could include: piloting new customer-facing programs, testing new operational models, finding opportunities for automation, and more. You will foster continuous improvement, providing thought leadership to and influencing change at all levels in the organization. You understand the importance of ruthlessly prioritizing tasks and meeting deadlines. You hold yourself accountable to deliverables and communicate if timeline shifts. You'll succeed in this role if you excel at: thinking beyond the norm, pushing the status quo, and using data to identify areas of opportunity; driving complex projects to success; communicating with varied audiences across the organization; and acting with a balance of urgency and patience.

Remote Overnight Trust & Safety Agent (Seattle)

Rover
Seattle
1 week ago
+29
As a member of our team, you treat customers as part of our community, because we are all passionate about the same thing. You never settle for good enough and always go above and beyond for a customer. You take the initiative to improve yourself and Rover. You see your co-workers as a family, not just a team. You can get a little weird and laugh at yourself. You bring your unique experiences and passions to your job every day. Viewed as a Leader and change maker with proactive solutions and ideas, to ensure Rover’s success.

Senior Manager, Product Management

Rover
Seattle
1 week ago
+29
In this role, you are Rover’s strategic leader for foundational product experience that touch all Rover users - including Trust and Safety and our Money and Payments systems . You will be responsible for leading the team that is growing and scaling these products - in partnership with key stakeholders across finance, accounting, operations and trust and safety.

Trust & Safety Agent (Seattle)

Rover
Seattle
1 week ago
+29
Rover’s Trust & Safety team is responsible for supporting Rover's reputation by providing excellent customer care through prevention and problem resolution of issues that pose a risk to the company. The Trust & Safety team also resolves any possible risk to customers or anything that could negatively impact the customer experience through initial incident investigation, analysis, and enforcement ofRover.com terms and conditions. We work with business groups to recommend process and policy changes that improve the customer experience. 

Executive Assistant - International Team and Analytics

Rover
Seattle
1 week ago
+29
Manage the calendar of appointments, expense reports, travel plans, itineraries, and travel meetings for ~2-3 VPs as well as International employees. Act as first point of contact for all externally originating inquiries. Communicates directly, and on behalf of the GM of International and other VPs with external partners. Provide smooth communication between the internal departments, showing leadership to maintain credibility, trust, and support with Senior Leadership. Working closely with the VPs to keep them well informed of upcoming commitments and responsibilities, Prioritize conflicting needs, follow through on projects to successful completion, often with deadline pressures.

IT Program Manager

Rover
Seattle
1 week ago
+29
Rover seeks a passionate, experienced IT Program Manager to execute the initiatives to scale our IT organization. This position is responsible for overseeing the successful delivery of the IT department’s global initiatives. Rover is transitioning from a small to large company and there is a lot of opportunity to help and shape the direction of the department.

Senior Product Manager, Adjacencies

Rover
Seattle
1 week ago
+29
We’re hiring a dynamic product manager to join the adjacencies team and lead the evaluation and launch of new business lines. The adjacencies team at Rover is responsible for identifying new business opportunities within the pet industry, assessing materiality via data-driven market research, launching and iterating pilot programs, and scaling those programs into mature business units. Simply put: we build startups within a startup.

Senior Engineering Manager - Application Architecture

Rover
Seattle
1 week ago
+29
Inspire, recruit, develop, and manage top tier talent. Lead our efforts to improve our server-side application architecture, including external API interfaces and Python application modularity. Lead our efforts to make our core "booking engine" into a platform, including end. Develop KPIs and evaluate progress against each of your areas of responsibility. Communicate and demonstrate the value of this work to technical and non-technical stakeholders.

Head of Creative

Rover
Seattle
1 week ago
+29
In this role, you’ll lead our in-house creative studio, overseeing Rover’s design, copywriting, and creative development teams. Know how to inspire a business to think strategically about brand expression? Do you bring to the table experience conceptualizing, designing/writing, and producing visionary and results-driving creative work? We want to hear from you! 

Director of FP&A

Rover
Seattle
1 week ago
+29
The Director of FP&A will be responsible for setting the cadence of FP&A and functional reporting across the company. In this role, you will be responsible for partnering with Rover’s many functional and business owners to provide planning leadership, actual vs. budget/forecast analysis, cross-functional partnerships, enterprise budgeting and forecasting and investment tradeoff analysis. The right individual will reach success in this role by leading and mentoring the strong team in place and expanding it to accommodate Rover’s growth and complexity.

Customer Experience Supervisor, New Business Operations

Rover
Seattle
1 week ago
+29
The ideal candidate will have experience managing customer experience teams. Your passion for team leadership is only surpassed by your passion for the customer. You will motivate, coach and develop your team to exceed performance goals, while also empowering them to advocate for the end user. You are someone who has demonstrated tremendous adaptability in a fast-paced environment; you thrive on a team that operates in terms of days, not weeks. You are very analytically minded, and know that if you can’t measure it you can’t optimize it. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience. Finally, you are able to easily context-switch between executing in the now and strategizing for the future. You will be expected to plan and staff the customer support function as each new business line evolves. 

Customer Service Supervisor, New Business Operations

Rover
Seattle
1 week ago
+29
The ideal candidate will be a passionate and strategic leader of customer experience teams. You will motivate, coach and develop your team to exceed performance goals, and empower them to constantly advocate for our customers. Because the business environment is fast paced and dynamic, this position requires adaptability. You will utilize both analytical and creative thinking to evolve business processes quickly. Clear and thorough communication with both your team and your stakeholders is critical. In addition to people management, you will be a main point of contact for Rover’s core customer experience teams, as well as a key resources for the product management team as they bring new pilot programs to market. Finally, you will be expected to consume and analyze data to inform your decision making at every step of the way.