Jobs at Rover
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Acquisition Marketing Manager

Rover
Seattle
1 day ago
+27
Rover is seeking a seasoned acquisition marketing manager to lead paid acquisition for our mobile apps and services. The ideal candidate will have 4+ years of paid acquisition experience (2+ years in app marketing specifically) and a successful track record of driving ROI positive customer acquisition. This includes everything from generating creative campaign concepts to executing on strategies across multiple channels.

Applications Manager

Rover
Seattle
1 day ago
+27
Rover seeks a passionate, experienced Applications Manager to own multiple corporate applications including all operations SaaS tools in the Seattle office! Major components of our Tech Stack include: Zendesk, Talkdesk, Chatitive, ServiceNow and Jira. We are looking someone to take the lead on a number of large initiatives this year including international expansion and rolling out a new internal process automation SaaS service. This person will be involved in planning strategic IT initiatives and delivering on business-wide growth and expansion projects. Rover is transitioning from a medium-sized, US-only company to a large company, expanding across the globe. The ideal candidate is a self-starter, has excellent communication and teamwork skills, loves to build scalable technology solutions and has propensity for problem solving on a large scale. There are a lot of opportunities to continue to build a great team and create innovative solutions with leading-edge tools.

Engineering Manager - Sitters

Rover
Seattle
1 day ago
+27
Rover seeks an engineering manager to lead a team of talented engineers to help grow and engage Rover's sitter base. You will collaborate with engineers, product managers and designers to improve our sitter sign-up experience across a web, mobile and native mobile, so that we can sign up and onboard the highest quality sitters for dog and cat owners. You will be able to impact Rover's growth by building features that engage our Sitters, set them up for success, and expand our awesome Sitter community.

Senior UX Researcher

Rover
Seattle
1 day ago
+27
As a senior UX researcher, you will be responsible for defining, leading, and managing research efforts to improve the holistic Rover customer experience. You have a passion for mentoring other researchers/designers, and evangelizing the role of user research and qualitative customer data within the company. Your research learnings will empower product teams with rich actionable insights for every step of the product development lifecycle and help determine future direction for the company.

Recruiting Coordinator

Rover
Seattle
3 days ago
+27
Who We Are: Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love

Sr. Manager, Customer Experience: Training - Quality - Content

Rover
Seattle
4 days ago
+27
The Senior Manager, Customer Experience Training, Quality, and Content has the critical role of continuously improving the customer-facing functions at Rover by being directly responsible for supporting Rover’s customer-facing teams grow and scale from a knowledge standpoint. You will inspire and reinforce flawless front-line support for Rover's exponential growth by improving front-line training, content, tools and underlying systems. Key responsibilities include leading a team of trainers and training programs that accelerate the ramp time of new hires, creating and measuring training programs that help keep existing team members up-to-date or abreast of changes to processes, policies, etc., and developing a quality assurance program that reduces errors, improves customer satisfaction, and identifies opportunities for training improvement. This position is strategic in nature and will help define and build out the Training, Quality Assurance, and Content Strategy for Rover Support.

Senior Software Engineer - Developer Productivity

Rover
Seattle
5 days ago
+27
Rover.com is looking for a Software Engineer to join the Developer Productivity team to help support our highly-skilled engineering team. This includes: working with our CI/CD system, improving our development and staging environments, collaborating with feature teams to build tooling to improve productivity and code quality, and building other various tooling and workflows to help make software development at Rover even better. You will collaborate with members of the engineering team to identify pain points in their processes and develop plans to address them. We also work especially closely with our infrastructure engineering team to build out the developer-facing tooling for our infrastructure, so some familiarity with devops is a plus.

Software Engineer - Growth

Rover
Seattle
5 days ago
+27
We’re seeking a talented software engineer to join the Growth engineering team and help expand our customer base of pet parents and dog owners.  You will collaborate with other engineers, product managers, designers, and data scientists to create delightful and frictionless user experiences. You will personally help fuel Rover’s growth by building and refining features that make it easier, more compelling, and more satisfying for more pet parents to choose Rover for their pets’ care. 

Director of Product Management

Rover
Seattle
5 days ago
+27
Who we are: Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love

Sr. Search Engine Marketing Analyst (SEM Manager)

Rover
Seattle
5 days ago
+27
We're looking for an experienced technical SEM Manager to join our growth marketing team. You'll primarily be responsible for managing our paid search marketing as well as supporting other growth marketing initiatives and international expansion. Ideally you'll have already worked with large and sophisticated SEM accounts, and have experience automating reporting and optimizations using Adwords and Bing APIs. You'll succeed in this role if you have a talent for strategizing and prioritizing projects, as well as the drive and ability to execute at a fast pace while still paying attention to the details. Our growth marketing team strives to be amongst the best there is and we’re looking a smart, enthusiastic SEM manager to help us meet our goals. With the rapid growth thatRover.com has been experiencing, we’re looking for an individual that is excited to take advantage of all the opportunities that come their way, and wants to grow their career along with the company.

Performance Marketing Specialist (Contract)

Rover
Seattle
5 days ago
+27
We're looking for a Marketing Specialist to join our international marketing team. You'll primarily be responsible for executing paid programs, managing the day-to-day workload, and advancing strategies set by the leadership team to grow and retain our sitter supply. Ideally, you'll also have experience with paid social and recruitment channels such as Facebook, Indeed, and Craigslist along with an understanding how organic and demand influences our sitter marketing efforts. You'll succeed in this role if you are able to execute existing campaigns efficiently and scale up underdeveloped channels. 

Senior Frontend Platform Engineer

Rover
Seattle
5 days ago
+27
We're looking for an experienced frontend engineer to help lead projects to improve the performance, stability, and ease of development of UIs for the entire Rover engineering team. A successful member of our team will be excited to learn new technologies, work at the periphery of frontend development, and lead cross-team initiatives. Some of these projects include end to end testing infrastructure, server side rendering of React, and creating a design system.

Software Engineer - Rover Now - Operational Efficiency

Rover
Seattle
5 days ago
+27
Rover.com is looking for a Software Engineer who will be responsible for working with our Technology and Product Management teams to grow and expand Rover Now businesses. In 2017, Rover launched Rover Now - a new way for dog owners to book walks for their pets instantly, with no searching required. Since then, Rover Now has become our fastest growing service, rapidly expanding into our top markets. Rover Now functions as a "startup within a startup" - an autonomous business unit facing all the challenges of hyper-growth, while benefiting from extensive support across the broader organization.

CRM Strategy Manager

Rover
Seattle
6 days ago
+27
Rover is seeking a CRM Strategy Manager to own conversion across our pet sitter and walker lifecycle. This includes driving sitters who have created accounts to complete the sign-up application, activating new sitters, and improving retention metrics for our sitter base. This person will create the roadmap and strategies for driving sitter lifecycle conversion, develop testing plans, compose creative briefs, execute tests and campaigns from end to end, and analyze the results. The ideal candidate is equal parts marketer, data analyst, and business strategist. S/he is passionate about engaging end users, driving business performance, testing and analytics, and collaborating with cross-functional partners to prioritize initiatives and maximize impact, including our creative and product management teams. S/he can operate both strategically and tactically in a scrappy manner in a high-growth, fast-paced environment. If you enjoy working with others to improve drive customer lifecycle performance and have a passion for getting the right message to the right customer at the right time, this is the job for you.

Senior Software Engineer - Marketplace Transformation

Rover
Seattle
6 days ago
+27
Rover.com is looking for a Senior Software Engineer who will be responsible for working with our Technology and Product Management teams to develop different marketplace designs to better meet the needs of our owners and sitters. This is a small, efficient, scrappy team tasked with rethinking the customer experience. We have the potential to fundamentally change how the business works. This team is customer centric, prototyping and building marketplace architectures to support our customers as we continue to scale. Join us to have a huge impact on the future of Rover.

Recruiter (Technical or Non-Technical)

Rover
Seattle
6 days ago
+27
In this role, you will serve as one of our client leads supporting our non-technical functions. We are a small and growing company, thus you may also take on additional areas from time to time. You will partner heavily with our hiring managers who are skilled in recruiting and are very passionate about hiring the best talent into their teams. Prior experience working closely with hiring managers is a must in this position! You will also help Rover in providing amazing experience, whether they get hired or not!

Principal UX Researcher

Rover
Seattle
6 days ago
+27
As our lead researcher, you will be responsible for defining, leading, and managing research efforts to improve the holistic Rover customer experience. You have a passion for mentoring other researchers/designers, and evangelizing the role of user research and qualitative customer data within the company. Your research learnings will empower product teams with rich actionable insights for every step of the product development lifecycle and help determine future direction for the company.

Financial Analyst - Technical & Operations

Rover
Seattle
1 week ago
+27
The Financial Analyst is responsible for analyzing, modeling and reporting on the numerous financial metrics of the Engineering, Product and Shared Service Organizations. As a member of the FP&A team at Rover, you will provide deep domain expertise and analytics support to quantitatively-minded individuals in FP&A and Sr Leadership while partnering with the organization in its entirety. You will develop analysis and financial management by

Financial Analyst - Revenue & Marketing

Rover
Seattle
1 week ago
+27
The Financial Analyst is responsible for analyzing, modeling and reporting on the Revenue and Acquisition costs for Rover. As a member of the FP&A team at Rover, you will provide deep domain expertise and analytics support to quantitatively-minded individuals in FP&A and Sr Leadership while partnering with the organization in its entirety. You will develop analysis and financial management by partnering with internal stakeholders, Sr leadership and the Head of FP&A. The right person will be an operational finance agent who would play an integral part in helping further the predictability of Rover’s business.

Business Analyst - Preventative

Rover
Seattle
1 week ago
+27
Who we are: Rover.com connects pet parents with the world’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

Contractor - Email Specialist (International)

Rover
Seattle
1 week ago
Rover is looking for an experienced email marketer to spearhead our international CRM efforts. This will include managing versioning and building out our existing triggered and transactional for deployment for upcoming Rover country launches. They will also work to iterate and improve existing CRM strategies and tactics for Rover Canada and the UK, taking into account country specific challenges and opportunities. The ideal candidate is comfortable writing creative briefs, has knowledge of CRM and email best practices, has experience building and deploying ad hoc and triggered email campaigns in Responsys, and has a solid understanding of performance metrics.

Senior Manager of Safety and Enforcement

Rover
Seattle
1 week ago
Rover’s Trust & Safety team is responsible for supporting Rover's reputation by providing excellent customer care through prevention and problem resolution of issues that pose a risk to the company. The Trust & Safety team also resolves any possible risk to customers or anything that could negatively impact the customer experience through incident investigation, claims management, analysis, education, and enforcement of Rover.com terms and conditions. In this role, you’ll lead managers to exceed service levels and performance goals, drive scale in a hyper-growth environment, develop and implement preventative strategy, and leverage a strong background in analytics by utilizing data within daily functions. This individual will exemplify Rover values, thrive in a fast-paced environment, enjoy tackling problems by offering solutions and can identify ways to reduce incidents.

Business Analyst

Rover
Seattle
1 week ago
Who we are: Rover.com connects pet parents with the nation’s largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love

Director of Business Operations

Rover
Seattle
1 week ago
The Director of Business Operations will lead a team to effectively and efficiently scale during this period of hyper growth. In this role, you’ll manage a team to deliver outstanding safety and service outcomes in a cost effective and scalable way. You will coach and develop this team to internalize how their work impacts broader Rover business goals. The Business Operations team has three main areas of focus across the Customer Experience and Safety & Enforcement teams...

Trust & Safety Supervisor

Rover
Seattle
2 weeks ago
Rover’s Trust & Safety team is responsible for supporting Rover's reputation by providing excellent customer care through prevention and problem resolution of issues that pose a risk to the company. The Trust & Safety team also resolves any possible risk to customers or anything that could negatively impact the customer experience through incident investigation, claims management, analysis, education and enforcement of Rover.com terms and conditions. We work with business groups to recommend process and policy changes that improve the customer experience.

Technical Product Manager - Developer Platform

Rover
Seattle
2 weeks ago
Rover seeks a passionate, experienced Technical Product Manager to facilitate the development of our developer platform. This position is responsible for understanding the needs of our internal engineering organization and devising projects to meet those needs. This position is responsible for prioritizing the efforts of both or Developer Tooling team and our Backend Platform teams. You should have excellent technical communications standards and should be able to understand the impediments engineers face and tools that can be provided to remove the issues that impede their productivity. You should bring a customer centric focus to this role and focus on how we can impact the productivity of our team through improvements to our CI/CD system, developer environment, and staging environments. You are data focused and driven to measure the impact of the teams efforts.

Trust & Safety Agents - Bilingual (French) (Seattle)

Rover
Seattle
2 weeks ago
Rover’s Trust & Safety team is responsible for providing excellent customer care through prevention and resolution of safety issues while balancing and mitigating risk to the company and our customers. We aim to provide expedient and thoughtful resolution through investigation, analysis, and enforcement of Rover.com’s Terms of Service. The Trust & Safety team works with cross-functional stakeholders to recommend process and policy changes that promote safety of the Rover experience as well as overall customer satisfaction. 

Senior React Native Engineer

Rover
Seattle
2 weeks ago
We're looking for an experienced React Native engineer who wants to have a voice in the future of our mobile architecture. We have been working hard to lay the groundwork in our native applications and we’re looking for someone who can use their experience in brownfield React Native applications to help propel us forward. On a daily basis, we make decisions about new libraries, tools, software architecture patterns, best practices, UI design, and so on. If playing a leading role in such decisions sounds like your cup of tea, then Rover is the place for you.

Senior Software Engineer - Rover Now - Demand Acquisition

Rover
Seattle
2 weeks ago
Rover.com is looking for a Senior Software Engineer who will be responsible for working with our Technology and Product Management teams to grow and expand the Rover Now business. In 2017, Rover launched Rover Now - a new way for dog owners to book walks for their pets instantly, with no searching required. Since then, Rover Now has become our fastest growing service, rapidly expanding into our top markets. We function as a "startup within a startup" - an autonomous business unit facing all the challenges of hyper-growth, while benefiting from extensive support across the broader organization.

Senior Software Engineer - Rover Now - Operational Efficiency

Rover
Seattle
2 weeks ago
Rover.com is looking for a Senior Software Engineer who will be responsible for working with our Technology and Product Management teams to grow and expand the Rover Now business. From breaking down requirements and writing implementation plans, to building the features and then launching them for our customers -- you will be a key player in our efforts to scale the operational and supply acquisition efficiency for the Rover Now business. If you enjoy working on an early-stage product, and want to see your own efforts have an out-sized impact on the business, this is the position for you!

Senior Product Manager, On-Demand Pet Owner Experience

Rover
Seattle
2 weeks ago
The On-Demand Owner Experience Product Manager is responsible for the initial conversion and ongoing retention of pet owners engaged in Rover’s assignment-based consumer marketplace, including our on-demand dog walking service. As an internal expert on our owners, you deeply understand user pain points and are an expert at A/B testing, funnel optimization, and hypothesis-driven design. You will partner closely with Engineering, Design, Analytics, and with owner-focused Operations teams across the organization.

Senior Product Manager, Pet Owners

Rover
Seattle
2 weeks ago
As Senior Product Manager, Pet Owners, you are Rover’s strategic leader for all things impacting the demand side of our marketplace. You will be responsible for defining strategy and goals with a focus on optimizing customer LTV, and making sure that Rover hits those goals. As an internal expert on our pet owning customers, you have a deep understanding of key pet owner segments and their needs and pain points. You will own a roadmap for an engineering team building customer-facing products and features, and be a key cross-functional leader on pet owner initiatives. 

Senior Product Manager, Trust & Safety

Rover
Seattle
2 weeks ago
As Senior Product Manager, Trust & Safety, your goal is to make legitimate Rover users and their 4-legged friends as safe as possible. As an internal expert on marketplaces and risk, you have a deep understanding of Rover’s customers and anything that could negatively impact their experience or perception. You will be responsible for setting Rover's strategy and goals and targets to improve user trust of the platform and to reduce risk for all legitimate users and their pets. You will partner closely with the Operations team to scale internal processes and make sure they have the right tools and technologies, and will lead a team of engineers to build (and integrate) tools and features to prevent incidents and to increase customer trust and customer safety on the platform.

Senior Infrastructure Engineer

Rover
Seattle
2 weeks ago
We're looking for an experienced software engineer for our technical operations team. This is a hands-on position in a cloud-native environment with the opportunity to be part of and shape the transition to Kubernetes as our strategic platform, make our infrastructure even more scalable and reliable than it already is and work on projects of various sizes with our fellow engineering teams. The ideal candidate is detail-oriented, has excellent communication skills, loves to work on cutting edge technology, and has a propensity for problem solving and helping others.

Senior Manager, Data Science & Marketplace Analytics

Rover
Seattle
2 weeks ago
1. Multivariate modeling: the creation of models that lead to better search outcomes, providing better matches between pet sitters and owners. Here, success is measured in terms of impact on marketplace efficiency. 2. Machine learning: the ongoing development of the machine learning infrastructure that enables continuous learning from our data, where success is measured both in terms of marketplace efficiency gains as well as the rate at which different aspects of the user experience are incorporated into our ML systems. 3. Scaling user testing: the parallelization and democratization of end-user testing across all areas of the product and user experience, where success is measured in terms of testing velocity across the organization.

Senior Product Manager, Growth

Rover
Seattle
2 weeks ago
We are looking for a highly analytical product manager to join our growth team. At Rover, the growth team is focused on a single business outcome - driving new bookings from dog owners. This role will initially own our referral program, one of our most important customer acquisition channels, but expertise in referrals is not a requirement for this role. Instead, what we look for is a demonstrated ability to quickly develop depth in a new area and execute in a structured manner. You will be charged with discovering potential opportunities and focus areas for the team, evaluating those against other business priorities, and working with the design, development, and marketing teams to execute on those projects. A strong ability to research ideas, formulate concrete proposals, set up and execute tests, measure test results, and collaborate with design and development teams is critical to success.

Product Manager, On-Demand Pet Owner Experience

Rover
Seattle
2 weeks ago
The On-Demand Owner Experience Product Manager is responsible for the initial conversion and ongoing retention of pet owners engaged in Rover’s assignment-based consumer marketplace, including our on-demand dog walking service. As an internal expert on our owners, you deeply understand user pain points and are an expert at A/B testing, funnel optimization, and hypothesis-driven design. You will partner closely with Engineering, Design, Analytics, and with owner-focused Operations teams across the organization.

Senior Data Scientist

Rover
Seattle
2 weeks ago
Identify opportunities to operate the marketplace more efficiently, working closely with business, product, and engineering leaders. Build multivariate models to arrive at inferences or predict future behavior. Develop algorithms that match owners with providers or solve other customer needs. Design and analyze A/B user tests and marketplace experiments, often in partnership with product managers. Deploy machine learning models at scale, writing production code in collaboration with machine learning platform engineers.

Senior HR Business Partner - Tech and Product teams

Rover
Seattle
2 weeks ago
In this role, you will own all HR support for our Product, Data Science, UX and Engineering Teams. Along with the rest of the People Operations team, you will be influencing and supporting decisions on organization design, compensation, diversity and inclusion, employee development and talent density. This position will have a huge impact on our business and our culture as we continue to expand in the US and abroad. The ideal candidate for this role has successfully supported engineering and product teams at several high-growth tech companies. A background with significant experience supporting diversity, inclusion and equity programs is highly desired. They will understand themes from our data analysis (surveys) and design initiatives that maintain strengths and improve areas of opportunity. They will partner with senior leadership to design programs which ensure new managers are set up to be strong leaders as the business continues to grow, expand and scale. They will analyze, diagnose and revise people programs, policies, and practices to sustain positive employee relations and highly effective organizations.

Engineering Manager - Trust & Safety

Rover
Seattle
2 weeks ago
Rover seeks an engineering manager to lead a team of talented engineers. You will work closely with end-users, stakeholders and product managers to drive workflow efficiencies and better meet customer needs. Your team will be responsible for supporting the growth of our operations teams, which includes front-line agents that provide customer support, platform fraud mitigation, marketplace coaching, and more. Through mentorship and removing roadblocks you’ll help your team deliver their projects on time, at a high level of quality, and with engineering excellence. You’ll partner with product managers to develop, prioritize, and execute your team’s roadmap. Together with the tech lead you manage you’ll guide the architecture and implementation strategy for what your engineers build. Equally importantly, you’ll be responsible for supporting the career growth and personal development of the engineers on your team.

Head of Canada (Country Manager)

Rover
Seattle
2 weeks ago
We are looking for a dynamic Regional Manager whose charter will be to own and accelerate country-wide growth in Canada. This position will live within Rover’s international team: a fast-paced organization that drives the launch and growth of the Rover platform into foreign markets. As Head of Canada, you will be the strategic mastermind behind market acceleration, balancing supply and demand at the market level, and implementing and adapting key business policies for the Canadian marketplace. 

Data Scientist

Rover
Seattle
2 weeks ago
Identify opportunities to operate the marketplace more efficiently, working closely with business, product, and engineering leaders. Build multivariate models to arrive at inferences or predict future behavior. Develop algorithms that match owners with providers or solve other customer needs. Design and analyze A/B user tests and marketplace experiments, often in partnership with product managers. Deploy machine learning models at scale, writing production code in collaboration with machine learning platform engineers.

Engineering Manager - Growth

Rover
Seattle
2 weeks ago
Rover seeks an engineering manager to help grow our customer base of pet parents and dog owners. You’ll manage a team of talented engineers to build and refine features that make it easier, more compelling, and more satisfying for more pet parents to choose Rover for their pets’ care. Through mentorship and removing roadblocks you’ll help your team deliver their projects on time, at a high level of quality, and with engineering excellence. You’ll partner with product managers to develop, prioritize, and execute your team’s roadmap, and together with the tech lead you manage you’ll guide the architecture and implementation strategy for what your engineers build. Equally importantly, you’ll be responsible for supporting the career growth and personal development of the engineers on your team.

Engineering Manager - On-Demand Dog Walking

Rover
Seattle
2 weeks ago
Rover seeks an experienced engineering manager to help grow our on-demand dog walking customer base. You’ll manage a team of talented engineers to build and refine features that make it easier, more compelling, and more satisfying for more pet parents to use Rover to ensure their dog gets the exercise & stimulation that a daily dog walk can provide. Through mentorship and removing roadblocks you’ll help your team deliver their projects on time, at a high level of quality, and with engineering excellence. You’ll partner with product managers to develop, prioritize, and execute your team’s roadmap, and together with the tech lead you manage you’ll guide the architecture and implementation strategy for what your engineers build. Equally importantly, you’ll be responsible for supporting the career growth and personal development of the engineers on your team.

Compensation Manager

Rover
Seattle
2 weeks ago
Reporting to the Director of HR, the Compensation Manager will drive the strategy development, design, implementation, administration, and the governance of compensation programs for Rover. This role will develop and ensure compensation programs align with corporate business objectives, are effective in attracting, rewarding, and retaining key talent, and are fully compliant with local legal and regulatory requirements.

Data Science Manager

Rover
Seattle
2 weeks ago
1. Multivariate modeling: the creation of models that lead to better search outcomes, providing better matches between pet sitters and owners. Here, success is measured in terms of impact on marketplace efficiency. 2. Machine learning: the ongoing development of the machine learning infrastructure that enables continuous learning from our data, where success is also measured in terms of marketplace efficiency gains as well as the rate at which different aspects of the user experience are incorporated into our ML systems. 3. Scaling user testing: the parallelization and democratization of end-user testing across all areas of the product and user experience, where success is measured in terms of testing velocity across the organization.