SambaSafety Offices

Owns content strategy and creation across blogs, email, web, sales collateral, and webinars for specialized fleet and insurance audiences. Translates technical and regulatory topics into authoritative content, manages AI-assisted workflows and quality controls, leads SEO and AEO strategy, develops lifecycle email nurtures, conducts A/B testing, and reports content performance against pipeline and business impact.

Design, build, and maintain Airflow-based automation pipelines and services to move files, run scheduled FTP jobs, validate and modify data, monitor application health, parse logs/emails, implement robust error handling and observability, and integrate API-driven systems to reduce manual operational work.

Leads a 15-person B2B SaaS customer support team, owning coaching, KPIs, SLAs, QA, escalations, operating processes, and customer communications. Uses Salesforce data, AI, and automation to improve efficiency, identify root causes, increase product adoption, and enable proactive customer engagement. Partners with Customer Success, Product, IT, and Operations to resolve roadblocks, manage outages, improve support infrastructure, and surface expansion opportunities.