Jobs at Seagull Scientific
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Global Director of IT Operations

Seagull Scientific
Bellevue
1 day ago
+32
Oversee global IT operations, policies, procedures and assess them according to company goals. Lead and manage your small global team to provide solutions for our global network: system monitoring and performance tuning, system administration, systems control and security, and technical documentation. Identify and mitigate security vulnerabilities with strategic solutions that ensure data security. Conduct analysis, investigate and recommend security technologies - including managed security services, firewalls, encryption, intrusion detection, VPN and solutions for incorporation into product/services. Strategize the deployment of cloud applications. Ensure proper staffing and skillsets are in place to deliver quality IT services. Understand the business requirements of all departments to determine their technology needs. Ensure capacity planning is in place. Determine efficient and cost-effective IT hardware and software. Identify the necessity for upgrades, configurations or current systems. Create and monitor IT budgets and expenses. Build relationships with vendors and oversee all contracts and maintenance agreements. Evaluate the costs and benefits of cloud services and subscriptions. Provide weekly status reports for CEO.

Software Support Technician - Tier I

Seagull Scientific
Bellevue
1 day ago
+32
Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.

Software Support Representative - Tier I

Seagull Scientific
Bellevue
5 days ago
+32
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. Even though it is free, we consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.