Software Support Technician - Tier I
6 days ago
Be the first point of contact with customers over email, chat, and phone.
Provide support to customers by identifying, troubleshooting, and resolving technical issues.
Escalate issues to higher support tiers as needed.
Research and answer miscellaneous questions about software capabilities from resellers and end users.
Identify and record details about support tickets and contribute to the documentation and the Knowledge Base.
Above all, provide a World-Class customer experience.