Jobs at Seagull Scientific
2

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Data + Analytics
Operations
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BI Data Analyst

Seagull Scientific
Bellevue
5 days ago
+32
Provide governance, guidance, and determine best practices for all items related to master data. Communicate clearly and work effectively with users at every level of the organization, including executive management. Develop and maintain dashboards and reports for management review. Design and standardize user experience across reporting platforms. Write SQL queries supporting business needs as required. Communicate with business owners to clearly define project requirements. Monitor performance and integrity of reporting and data management systems. Provide operational training and documentation for reporting and data systems. May require occasional after-hours on-call support. Opportunity for travel to international branch offices.

Software Support Technician - Tier I

Seagull Scientific
Bellevue
6 days ago
+32
Be the first point of contact with customers over email, chat, and phone. Provide support to customers by identifying, troubleshooting, and resolving technical issues. Escalate issues to higher support tiers as needed. Research and answer miscellaneous questions about software capabilities from resellers and end users. Identify and record details about support tickets and contribute to the documentation and the Knowledge Base. Above all, provide a World-Class customer experience.