Jobs at Sophos

Lead the Americas Customer Success team, developing a scalable engagement model across deployment, adoption, renewal, and customer value. Recruit and develop team members, create customer success playbooks, establish KPIs, optimize processes and platforms, and coordinate with sales, support, product, and operations. Drive usage, upselling, profitability, customer satisfaction, and churn reduction while analyzing customer data and resolving complex customer issues.

Leads Sophos’s Americas MSP channel strategy, revenue growth, partner productivity, and operating performance. Oversees recruitment, onboarding, enablement, retention, distribution relationships, recurring-revenue forecasting, strategic negotiations, and program optimization. Builds and coaches direct and matrixed teams while influencing product, pricing, investments, and partner-program decisions. Uses performance data and market intelligence to improve activation, adoption, retention, expansion, and return on investment across cybersecurity managed-service offerings.

Lead positioning, messaging, go-to-market strategy, launches, channel enablement, competitive intelligence, and analyst relations for Sophos’ AI cybersecurity solutions. Translate complex technical capabilities into buyer- and partner-focused narratives, build launch assets and sales tools, and coordinate cross-functional execution across product, sales, marketing, and research teams. The role also develops customer feedback loops, competitive battlecards, and category-defining market perspectives.

Own Sophos EDR strategy, roadmap, technical product development, AI-powered experiences, and go-to-market execution. Translate customer needs, threat research, telemetry, competitive intelligence, and business goals into product priorities. Partner with engineering, security operations, threat research, marketing, sales, and customer success to deliver endpoint detection, investigation, threat hunting, response, reporting, and XDR/MDR upgrade capabilities while driving adoption, revenue, and customer outcomes.

Leads marketing finance planning, budgeting, forecasting, reporting, spend management, financial modeling, and investment analysis. Partners with Marketing, Sales Operations, Finance, BI, and Data Analytics teams to assess pipeline, funnel performance, bookings, conversion, ROI, and topline growth. Provides executive decision support, identifies performance gaps, improves forecasting and investment visibility, and implements AI-driven process improvements.

Lead Sophos’s global total rewards strategy, including executive compensation, equity, base and variable pay, recognition, and benefits. Oversee rewards technology, analytics, workflow automation, and responsible AI initiatives. Build and develop a global Total Rewards team while partnering with HR, Finance, Legal, and business leaders. Ensure programs are competitive, equitable, compliant with local requirements, and aligned with business priorities.

Drive MSSP partner growth across AMER by recruiting, onboarding, activating, and expanding strategic managed security service provider relationships. Develop territory recruitment plans, executive partnerships, joint business plans, and indirect routes to market. Help partners launch managed security services, generate pipeline, increase revenue, and accelerate time-to-revenue. Collaborate with sales, channel, marketing, services, and technical teams while managing forecasts, opportunities, executive reviews, and revenue objectives.

Design, build, and govern Anaplan models for territory, quota planning, and incentive compensation. Lead end-to-end model development, define data flows and integrations (Salesforce, Snowflake, ERP), optimize performance and scalability, manage lifecycle and ALM, support UAT and production, and partner with stakeholders, IT, and data teams.

The Channel Marketing Manager will drive partner marketing programs to enhance growth, pipeline generation, and partner engagement for Sophos North America, focusing on high-priority partners and executing collaborative strategies with sales and marketing teams.