Jobs at Stord

Owns product design for Stord’s warehouse management, transportation management, and operational software. Designs complex workflows for receiving, picking, packing, shipping, inventory, and exception handling across scanners, tablets, and desktop interfaces. Conducts field research and usability testing with warehouse and supply chain users, creates high-fidelity prototypes, partners with product and engineering, supports design systems, and measures improvements in operational efficiency and user satisfaction.

Own and evolve Stord’s visual identity across digital, print, events, sales collateral, and social. Set creative direction, create high-impact brand assets, build scalable guidelines and templates, coach designers and freelancers, collaborate cross-functionally, manage vendors, and connect creative work to business outcomes.

Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.

Manage customer onboarding and professional services projects spanning fulfillment, WMS, OMS, software-only launches, and supply chain implementations. Coordinate Commercial, Implementation, Integration, Operations, and customer teams from contract signature through hypercare. Balance scope, timelines, budgets, resources, risks, and business outcomes while tracking KPIs. Lead technology deployments, process improvements, legacy migrations, requirements development, training, testing, launches, and post-deployment feedback. Travel up to 50% for customer-critical milestones.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Builds and leads Stord’s go-to-market enablement program, including new-hire bootcamp, ongoing training, certifications, playbooks, battlecards, and content for sales, account management, solutions consulting, and partners. Owns readiness programs, ramp-time benchmarks, certification tracking, content adoption, competitive positioning, and enablement ROI. Partners with Sales, Account Management, Solutions Consulting, Product Marketing, and GTM Strategy & Operations to support verticalized selling and product expansion motions.

Leads Stord’s go-to-market strategy and operations organization, owning sales and marketing operations, revenue processes, territory design, forecasting, CRM infrastructure, account segmentation, partnerships, enablement, and customer handoffs. Builds the operational framework for scaling revenue from $1B to $2B+, while developing GTM engineering capabilities, AI-powered workflows, and repeatable automations. Partners closely with Sales, Marketing, Finance, and executive leadership.

Build production-grade test automation infrastructure across API, integration, end-to-end, contract, regression, load, and performance testing. Develop Playwright suites, integrate automated tests with GitHub Actions release gates, create AI-assisted test generation workflows, maintain coverage dashboards, reduce flakiness, and establish performance-testing frameworks. Partner with engineers and product managers to define coverage, acceptance criteria, performance thresholds, and quality standards across the organization.

Lead end-to-end product design for consumer-facing commerce experiences, including subscription portals, international checkout, order tracking, and post-purchase journeys. Conduct mixed-methods research, create responsive high-fidelity prototypes, optimize conversion and satisfaction, and shape product roadmaps through evidence-based design. Partner with product and engineering teams, steward design systems, champion accessibility, mentor designers, and improve team practices while using AI tools to accelerate iteration.

Lead Stord’s enterprise security function and build its long-term strategy, governance, operations, engineering, application and cloud security capabilities. Own NIST, SOC 2 and ISO programs, 24/7 detection and response, incident management, M&A security integration, secure product development, penetration testing, customer trust, business continuity and disaster recovery. Lead the security team, MDR partnership, executive and board communications, AI governance, and security readiness for international growth, acquisitions and potential public-market scrutiny.

Corporate Counsel will support commercial contracting across sales, partnerships, vendors, and logistics relationships. Responsibilities include negotiating and drafting agreements, maintaining contract playbooks and negotiation guardrails, developing contract management infrastructure, advising business teams on deal structure and risk, and improving legal processes. The role requires practical legal judgment, collaboration with cross-functional teams, and familiarity with legal technology, AI-assisted contract review, and CLM platforms.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Drive enterprise business development for supply chain technology and fulfillment services. Identify and engage prospective clients through account-based selling, generate leads, build consultative relationships, understand logistics needs, present tailored solutions, manage CRM activity, and collaborate with operations and customer success teams. The role focuses on transportation, warehousing, e-commerce fulfillment, and expanding high-value client relationships across the United States.

Embed with internal teams to identify high-leverage manual workflows and build production-grade agentic AI systems, integrations, and automation (LLM-powered interfaces, observability, APIs, dashboards) that reduce manual effort across CX, finance, ops, and logistics.

Lead end-to-end experimentation pipeline for Stord Labs, coordinating robotics, AI, vendors, engineering, and operations to validate and scale logistics innovations into production pilots and enterprise rollouts, develop deployment playbooks, and manage co-funded customer pilots and executive demonstrations.

Lead the Decision Science function, designing ML models, overseeing experimentation frameworks, and ensuring model adoption across the company, driving operational and commercial improvements.

Lead cross-functional internal systems programs including tooling rollouts, migrations, automation, and SOC audit readiness. Build roadmaps, run reviews, create playbooks, manage vendors and stakeholders, and deliver projects on time with strong communication and execution.

Lead design and delivery of an egocentric video data product: capture rigs, edge processing, dataset pipelines, VLM-assisted annotation, and production-ready perception models (detection, tracking, segmentation, depth/3D reconstruction, and 6DoF pose estimation). Operate and scale warehouse capture programs and own model training, evaluation, optimization, and deployment.

Senior individual contributor owning complex end-to-end ML problems for supply chain and consumer applications. Build and deploy predictive models (demand forecasting, delivery ETA, recommendations), embed with engineering teams, define MLOps standards, and advise leadership on data science strategy and investments.

The Data Engineer will design and maintain data pipelines, enhance the data warehouse, support machine learning applications, and collaborate with various teams to leverage data effectively.