Jobs at Stord

Own and operate scalable infrastructure on GCP (GKE, Cloud Run, AlloyDB); author Terraform modules; manage containerized workloads; build observability in Datadog; design CI/CD in GitHub Actions; automate operational workflows; lead incident response and post-mortems; partner with engineers to improve reliability, cost, and automation.

Lead company-wide AI adoption and build an embedded engineering and product organization to ship AI-native internal tools. Own enterprise systems (CRM, ERP, HRIS, OMS, WMS), IT operations, security, data governance, and M&A systems integration. Partner with product and data leadership, set architecture and roadmap, and build a leadership team for IT, security, and internal systems to drive measurable efficiency and adoption across Finance, Revenue, People, Legal, Support, and Operations.

Prepare complex fulfillment and parcel invoices, analyze large datasets using Excel, collaborate with Sales/Operations/Implementations, resolve billing disputes, document processes, produce KPI reporting, and support audits to ensure accurate, timely revenue recognition.

Lead two engineering teams owning the WMS platform: people management, predictable sprint delivery, platform enhancements, production reliability, incident leadership, and cross-team alignment with product and peers.

Lead and scale a multi-team engineering organization owning Billing, TMS, WMS, and LMS. Manage five engineering managers and a Principal Engineer, drive billing automation, deliver a standalone TMS/Parcel system, improve network LMS efficiency, and ensure WMS reliability and international scalability. Build cross-functional partnerships with Finance and Parcel, make organizational design decisions, coach managers, and prioritize technical investments to deliver measurable cost and revenue outcomes.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Lead operational integration and performance of acquired fulfillment sites. Own portfolio P&L, manage Site GMs, execute 30/60/90-day integration plans, drive WMS rollouts, meet SLA and synergy targets, and stabilize productivity, cost, and service across multiple sites.

Lead and operate a 10,000 sq ft micro-fulfillment lab to validate and scale warehouse automation, robotics, and AI-driven operations. Own strategy, budgeting, vendor selection, experimentation, and deployment frameworks to drive measurable productivity, capacity, accuracy, and cost improvements across Stord's fulfillment network. Build and mentor a multidisciplinary team and partner with internal and external stakeholders to commercialize solutions.

Lead technical programs to design, build, and scale Stord's WMS and TMS platforms, translate warehouse operations into scalable software architecture, manage alpha/beta testing and lab-to-pilot rollouts, and partner with operations to evolve WMS into a WES with robust change management and release quality.

Lead deployment of validated automation from an innovation lab into pilot and network-wide production. Develop deployment playbooks, manage capital projects, re-engineer workflows, drive Lean/Six Sigma improvements, create SOPs, and coordinate vendors and cross-functional stakeholders to ensure scalable, low-risk rollouts and optimized warehouse operations.

Lead technical programs to design, build, and scale Stord's WMS/TMS and evolve WES capabilities. Bridge operations and engineering, drive architectural decisions, manage alpha/beta releases, run pilot deployments, enforce change management, and mentor engineering teams to deliver fault-tolerant, high-performance supply chain software.

Own parcel system configurations and data integrity for carrier and client onboarding. Configure carrier contracts, rates, and billing logic; document SOPs; troubleshoot API and rate engine issues; support operational teams; and manage multi-phase configuration projects to ensure accurate, auditable, scalable parcel operations.

Embed with internal teams to map workflows, design and ship production agentic AI systems that automate CX, finance, ops, and developer productivity. Build LLM integrations, observability, APIs, reusable automation modules, and data products to replace manual operational work.

Embed with internal teams to identify high-leverage manual workflows and build production-grade agentic AI systems, integrations, and automation (LLM-powered interfaces, observability, APIs, dashboards) that reduce manual effort across CX, finance, ops, and logistics.

The Director of Business Development at Stord is responsible for expanding high-value client portfolios, delivering tailored solutions, and ensuring customer satisfaction through consultative relationships and proactive lead generation.

Lead WMS product strategy and execution to improve warehouse throughput, accuracy, and efficiency. Own roadmap, translate floor-level operator insights into requirements, ship measurable features, and coordinate across product, engineering, and operations teams to support omni-channel fulfillment.

Lead the Decision Science function, designing ML models, overseeing experimentation frameworks, and ensuring model adoption across the company, driving operational and commercial improvements.

As Senior Product Manager for ERP Lite, you will lead the product roadmap, working with engineering teams and understanding customer needs to enhance financial visibility and operations for brands.

Lead Stord's procurement function: set vendor strategy across all spend categories, negotiate contracts and payment terms, optimize costs and working capital, build procurement processes and tooling, track KPIs, and partner cross-functionally (Finance, Legal, Engineering, Operations, Sales) to drive savings and supplier compliance while reporting to senior leadership.

Design and own consumer-facing post-purchase commerce experiences (returns, order tracking, delivery updates). Conduct user research, create high-fidelity responsive prototypes, iterate with AI tools, and collaborate with product and engineering. Define success metrics, run usability tests and A/B experiments, and optimize for conversion, completion, and satisfaction while maintaining brand adaptability and accessibility.