Jobs at Support Tech, LLC

Generates and qualifies B2B IT infrastructure and field-service leads, consults with clients on technical solutions, manages the sales lifecycle, and maintains account relationships. Serves as the technical liaison during project kickoff and delivery to ensure scope alignment. Manages CRM pipeline activity and travels approximately 10–15% for trade shows and client meetings.

Designs, deploys, troubleshoots, and validates network and Microsoft 365 infrastructure projects. Responsibilities include firewall, switch, wireless, VLAN, VPN, UniFi, cloud migration, identity, MFA, and infrastructure cutover work. The role performs pre-staging, maintenance-window implementations, post-deployment validation, troubleshooting, rollback support, and detailed technical documentation while working independently and directly with clients.

Lead the architecture and development of a unified ServiceNow platform connecting CSM, FSM, and ITSM. Build integrations with Field Nation and other work-order platforms using APIs, webhooks, Integration Hub, and Flow Designer. Develop normalized work-order ingestion, synchronization, cost tracking, correlation logic, and cross-platform comment and attachment workflows. Configure dispatcher and mobile experiences, customer product visibility, data transformations, and dashboards for technician performance and integration health.

Manage technical infrastructure projects from discovery through implementation and handoff. Responsibilities include solution planning, schedules, risk and scope control, client communication, engineering coordination, network and Microsoft 365 deployments, production cutovers, troubleshooting, validation, documentation, and technical handoff. The role combines project management with hands-on network and systems engineering across firewalls, switching, wireless, VPNs, VLANs, migrations, and cloud services.

Manage the company’s internal books using Zoho Books, including general ledger activities, reconciliations, and automated workflows. Build complex financial models, dashboards, and reports in Google Sheets using QUERY, XLOOKUP, and pivot tables. Apply GAAP, accrual accounting, and financial reporting principles while maintaining accurate financial data. The role also requires professional remote communication, a suitable home office, and a short Loom video demonstrating relevant experience and work samples.

Conduct account-based prospecting, identify decision-makers, and execute personalized outreach across phone, email, text, and LinkedIn. Lead discovery calls, present solutions, qualify opportunities, close agreements, maintain accurate CRM records, and support post-sale project kickoffs. The role requires persistence, organization, strong communication, comfort with cold calling, technology proficiency, and willingness to learn. It is fully remote with occasional reimbursed travel for trade shows and client meetings.

Lead end-to-end CCTV deployment projects, including system design, camera layouts, network integration, quoting, estimating, BOM creation, execution, troubleshooting, and client support. Manage timelines, resources, stakeholders, technicians, and vendors using project management software. The role requires strong CCTV and networking expertise, clear client communication, fluent English, independent work, and a professional remote workspace with reliable high-speed internet.

Manage the full sales lifecycle, including outbound prospecting, lead qualification, discovery, negotiation, closing, quote generation, and proposal development. Maintain accurate CRM records, deal stages, account data, contacts, and communications. Use Zoho or a similar CRM and Google Workspace to support sales operations, client presentations, pipeline management, and internal collaboration. The role combines new business development, full-cycle inside sales, quoting, and sales administration.

Conduct full-cycle remote recruiting, including sourcing global technical talent, managing candidate pipelines, screening applicants, scheduling interviews, presenting offers, and coordinating onboarding. Partner with hiring managers to define requirements, maintain recruitment updates, and deliver a strong candidate experience. Requires excellent English communication, independent process management, high-volume recruiting capability, and a quiet home office with reliable internet.

Owns the technical pre-sales lifecycle for physical security and network solutions. Partners with sales teams, consults with clients, designs CCTV, access control, FDAS, and wired/wireless network architectures, and develops BOMs, drawings, specifications, and pricing. Leads technical presentations, validates solutions, manages project handoffs, reviews designs and quotes, and mentors junior Solutions Engineers.

Senior pre-sales Solutions Engineer responsible for scoping, designing, quoting, and presenting physical security and network infrastructure solutions. The role covers CCTV, access control, fire alarm systems, wired and wireless networks, technical drawings, bills of materials, pricing, client consultation, project handoff, quality assurance, and mentoring junior engineers.

Manage IT infrastructure and Microsoft 365 projects from planning through implementation and closeout. Coordinate engineers, technicians, vendors, clients, and other stakeholders while controlling scope, schedules, budgets, dependencies, risks, change requests, cutovers, validation, documentation, and acceptance. Projects may involve network refreshes, UniFi deployments, wireless systems, structured cabling, firewall and switch replacements, Microsoft 365 migrations, MFA, and tenant migrations.