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Lead the execution of self-service strategy across the Help Center and customer chatbot, ensuring effective information architecture and automation. Oversee content creation and analytics to optimize user experience and satisfaction while managing a team of writers and designers.
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The role involves configuring and supporting Zuora Billing, optimizing subscription processes, and collaborating cross-functionally to enhance order-to-revenue workflows.
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This role involves defining and managing the AI platform's roadmap, collaborating with cross-functional teams to integrate AI capabilities, and ensuring product quality and reliability metrics.
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The Principal Product Manager will own a strategic product initiative, set the long-term vision, influence cross-functional teams, and mentor fellow PMs while focusing on revenue impact and roadmap decisions involving AI and integration-heavy products.
