Jobs at Synthesia

Own the Interactive Avatar developer product: define and ship a real-time avatar API/SDK from beta to GA, improve integration and runtime quality, work with engineering/research on trade-offs, partner with go-to-market on packaging/pricing, and track adoption, reliability, and commercial metrics.

Work on core enterprise platform systems, focusing on security, reliability, and scalability. Lead project ownership and cross-functional collaboration for scalable technical solutions in a fast-paced AI environment.

Manage a book of strategic enterprise accounts to drive retention, adoption, and expansion. Build trusted-advisor relationships, run discovery and QBRs, monitor customer health, own renewals and commercial conversations, and coordinate cross-functional support. Promote ROI and increase engagement using the Synthesia platform, including light video editing.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.