Tekmetric Benefits Overview

Lead and build the Customer Success Operations function for onboarding and professional services. Own analytics, reporting, enablement, process design, and CS tooling (Vitally, Salesforce, Gong). Deliver insights, run internal training, eliminate manual work through playbooks and automation, partner cross-functionally, and scale a team while supporting VP-level strategy, OKRs, and capacity planning.

Design and implement scalable frontend solutions using JavaScript/TypeScript and React. Drive architecture discussions, ship features with minimal guidance, maintain code quality and styling standards, collaborate across agile teams, ensure performance and scalability, and manage end-to-end feature lifecycles in a fast-moving environment.

Design and execute cohesive, on-brand visual assets across digital, social, print, and events. Translate briefs into polished deliverables, maintain brand consistency, build templates and visual systems, collaborate with marketing and cross-functional teams, contribute to a design library, and present and iterate on work based on feedback.