Customer Success Manager
1 week ago
Set the groundwork for our clients successful journey by taking part in the post-sales engagement process, including performing onboardings, product implementations, and renewals.
Monitor, measure, and map the clients activity.
Drive usage and adoption of our product, using data and best practices.
Provide exceptional customer experience using proactive communication.
Maintain great technical knowledge of the vCita product and guide our clients through the most relevant features and functionalities for their specific business needs.
Collaborate with the Sales and Support teams to ensure a smooth transition of ongoing client management.
Provide continuous feedback and new features requests to our product and marketing teams in Tel-Aviv.